Disappointing Service & dishonestly from the staff
My family and I stayed in this hotel and experienced very unprofessional service and dishonesty from the night shift staff Jovane in this end of Nov.
We went back to the hotel at around 12:30 AM. We could not open our door after inserting the key card for a few times, so we went to the lobby and asked Jovane to check whether there was a problem with our key card. He checked our card and said there wasn’t any problem and asked us to try again. We then went up to our room again and tried again but the card still did not work, so we went back down to the front desk and told him our situation. At that moment, Jovane did not respond to any of our questions for a few seconds but let out a sigh as if we were annoying him. He expressed a very inattentive and rude attitude toward our family. He took his staff card and went straight to the elevator without saying anything. He inserted our key card after he inserted his staff card and successfully opened our door, but he blamed us for having a cellphone nearby causing the malfunction of the key card and lock. It was unreasonable for a guest to take the blame when there was no reminder to tell us not to have a cellphone near the lock. Even if we were to take the blame, the attitude of Jovane towards us was irresponsible. We ended up using 15 minutes just to get into our room "without a single apology" or even being treated with any acceptable or fair attitude.
Hon Piu
6/10 一般般
真實旅客
2014年9月17日
喜歡:整潔度和員工素質
真實旅客
6/10 一般般
melissa
家庭旅遊
2024年5月19日
喜歡:住宿環境和硬體
不喜歡:員工素質
We stayed for 3 night and didn’t have room service at all. The room was nice and the breakfast was good. But they even asked we wanted room service and didn’t do it
melissa
於 2024 年 5 月住了 2 晚
4/10 不太好
Jennifer M
家庭旅遊
2024年5月12日
Stains on the mattress and furniture. Staff was very polite and thoughtful. They were short staffed.
Jennifer M
於 2024 年 5 月住了 3 晚
6/10 一般般
Jennifer,Toronto
家庭旅遊
2024年5月6日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Staff are wonderful. Property is under renovations, and desperately needs it. Should be at a huge discount, instead of $900 for three nights. Even the gym is bad. Missing weights and only one treadmill works. The included breakfast was awful. Only went once. The staff at the breakfast were so great though, even though the food was bad. Waffle maker was broken. The motel is dirty and old. Wouldn’t stay here again.
Jennifer
於 2024 年 5 月住了 3 晚
10/10 有夠讚
NATHAN
2024年5月4日
喜歡:員工素質
NATHAN
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Karen
2024年5月2日
喜歡:員工素質
不喜歡:住宿環境和硬體
Karen
於 2024 年 4 月住了 1 晚
4/10 不太好
Michael
情侶出遊
2024年5月1日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
TV didn’t work. Could not connect to wifi
Michael
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Lori
2024年4月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I like the fact that they have a breakfast for the guests.