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塞拉芬漢默史密斯飯店 - 蘇爾精選飯店的評分

3 out of 5
塞拉芬漢默史密斯飯店 - 蘇爾精選飯店
84 King Street, Hammersmith, London, England

評論

7.6

不錯哦

10 分，有夠讚；1000 則評論中有 233 則" "
8 分，不錯哦；1000 則評論中有 448 則" "
6 分，一般般；1000 則評論中有 218 則" "
4 分，不太好；1000 則評論中有 73 則" "
2 分，很糟糕；1000 則評論中有 28 則" "

8.2/10

整潔度

8.2/10

員工素質

7.2/10

設施服務

7.6/10

住宿環境和硬體

7.6/10

環保程度

評論

8/10 不錯哦

tzuyun

團體旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
還算方便
環境方便，附近購物很好玩。房子不錯，地毯有點髒，如果習慣室內不穿鞋的話，會有點不習慣。
於 2020 年 2 月住了 2 晚
Guest Services Supervisor Rosa 於 2020年2月21日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 一般般

真實旅客

於 2019 年 5 月住了 2 晚
ron 於 2019年5月19日回覆
Thank you

6/10 一般般

Zh-xun

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
感到失望
廁所有點臭味，入住時床單上有根頭髮，以飯店的價格來說，不應該如此。 但早餐還不錯！
於 2019 年 1 月住了 1 晚
Ronnie 於 2019年1月10日回覆
Dear Guest Thank you for your feedback. Regards, Ronnie

10/10 有夠讚

PAOJU

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
空間較小, 但地點方便到市區和機場都很近, 重點是早餐很好吃
r 於 2018年5月14日回覆
Dear guest thank you for your feedback. Regards, Ronnie

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Experienced power cut and terrible staff
We stayed for 5 nights but had no power for three times. When I questioned the manager, the manager answered with bad attitude and simply said it was not their responsibility. There was no a single apology. Maybe this was not their fault but a manager should never treat their customers with unbearable attitude. The experience of being treated badly was a shame. The room was not properly cleaned as well. The chair was stained. I would never visited this hotel again and I recommended you not to.
於 2018 年 3 月住了 5 晚
r 於 2018年4月4日回覆
Dear Guest thank you for your feedback and as explained to you the reason for the power cut was unknown to us and not related to the hotel. Apologies were given to every guest who mentioned about the power cut as were not sure how many rooms were affected. regards, Ronnie

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Location is okay
It took about 10min to walk from hammersmith station with a big luggage. The front desk was very nice. The single bed room was small. There is a window in the bathroom and it was very cold even if the window was closed.
於 2017 年 11 月住了 2 晚
Dear Guest Thank you for your feedback and I am pleased that overall you enjoyed your stay with us. Regards, Ronnie

6/10 一般般

真實旅客

不喜歡：員工素質
於 2017 年 11 月住了 2 晚
Dear guest Thank you for your feedback regards, Ronnie Cherian

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和客房舒適度
If you take a flight to or from Heathrow Airport, it is a nice choice. A cozy hotel which is pretty close to the tube station and you can do your final shopping nearby as there is a Primark, H&M n m&S just next to the hotel. So it is a nice choice if you like to shop. There are some nice restaurants nearby too.
於 2017 年 7 月住了 1 晚
ron 於 2017年8月22日回覆
Dear Guest thank you for your wonderful endorsement of the hotel and we look forward to welcoming you back. Regards, Ronnie Cherian GM

8/10 不錯哦

Winnie，hong kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
不錯
房間很小，但是在倫敦物價那麼高的地方，這飯店算便宜而舒適了。床蠻舒服的，房間整潔，沒有提供牙膏牙刷要自己準備。吹風機好夠力..要小心過熱喔。

8/10 不錯哦

Yu-Lun，Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean Room, Easy to go from the airport
房間很乾淨，從機場到飯店很方便可以搭地鐵。 去Olympia London展場走路或搭公車都很便利。 附近食物與賣場和雜貨店家很多

8/10 不錯哦

hung wei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Chit，Hong Kong

喜歡：整潔度、員工素質和住宿環境和硬體
Good location, though smaller than expected
neat and tidy, though the hotel is much smaller than I expected... Location is good, as it's in a busy street with basically everything you need. Another good pt is, it's in the Metro line to Heathrow, so going to Airport is very convenient~

8/10 不錯哦

Teresa

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
What I like the room is comfy bedding
於 2024 年 4 月住了 1 晚
Aranit 於 2024年4月23日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor

10/10 有夠讚

Audrey

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely stay quiet very helptul Staff
於 2024 年 4 月住了 1 晚
Aranit 於 2024年4月12日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Aranit Guest Service Supervisor

8/10 不錯哦

Andrew

喜歡：整潔度、員工素質和住宿環境和硬體
Booked a cosy room for one night. It did what it said on the tin. Staff were very friendly and welcoming. The room was small, but that's what I expected. The complimentry continental breakfast was nice and arrived on time. Room was clean. Only issues were that my feet hung off the end of the bed and not much room between end of bed and wall/mounted TV. Also, pillows were too hard for me. Shower was excellent (powerful - rainfall & direct spray). In summary - a great hotel for the price and convenient location - easy walk to Picadilly & District lines. Ideal for one night and good for the price. I am happy to recommend this hotel for this purpose.
於 2024 年 3 月住了 1 晚
Aranit 於 2024年4月12日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Aranit Guest Service Supervisor

8/10 不錯哦

ralf

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Aranit 於 2024年4月12日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor

6/10 一般般

Shenghua

商務旅客
喜歡：整潔度和員工素質
不喜歡：客房舒適度
Location is great, but very noisy air conditioning cannot sleep well at night
於 2023 年 11 月住了 1 晚
Aranit 於 2023年11月23日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor

10/10 有夠讚

Philip

喜歡：整潔度、員工素質和住宿環境和硬體
Great room and great service. Very happy would stay here again. 5stars
於 2023 年 11 月住了 1 晚
Aranit 於 2023年11月23日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor

6/10 一般般

Martin

喜歡：整潔度和員工素質
於 2023 年 11 月住了 2 晚
Aranit 於 2023年11月23日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor

10/10 有夠讚

Julie

於 2023 年 11 月住了 1 晚
Aranit 於 2023年11月23日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor

10/10 有夠讚

Angela

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location, very clean and comfy bed. Breakfast box delivered to your room was lovely!
於 2023 年 11 月住了 1 晚
Aranit 於 2023年11月7日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor

4/10 不太好

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Never come back, not worth the money.
The hotel is very expensive but it is too old, small and dirty. Carpet and toilet were not cleaned properly. No elevator for almost 10 days, and no compensation were offered. Breakfast was terrible simple and cheap, always same. Everything looked filthy.
於 2023 年 10 月住了 6 晚
AA 於 2023年11月7日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Aranit Guest Services Supervisor

8/10 不錯哦

Cleiton Rodrigo

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bom custo beneficio.
Hotel bem localizado, quarto confortável, estação de metro próxima e lojas para compras perto do hotel. Bom custo beneficio.
於 2023 年 10 月住了 3 晚
Aranit 於 2023年11月3日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Aranit Guest Service Supervisor

4/10 不太好

Stuart

團體旅遊
不喜歡：員工素質和客房舒適度
Not given what was paid for.
We paid for a Classic Queen with full breakfast. We were given a double with continental breakfast. Were told when we got to the hotel that they don’t offer queen. Not sure how that was advertised on the website?
於 2023 年 10 月住了 1 晚
Aranit 於 2023年11月3日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We do hope you come and stay with us again so we can show you our wide selection of rooms that would more suit your needs. Thanks again for getting in touch, warm regards, Aranit guest services supervisor

10/10 有夠讚

Corey

家庭旅遊
喜歡：整潔度、員工素質和設施服務
We loved our stay, but an ice machine on property would be great!
於 2023 年 8 月住了 3 晚
Naeem 於 2023年8月23日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Service Supervisor

10/10 有夠讚

Abdul

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The overall experience of staying at Seraphine was pleasant, however the KFC next door is inhabited by a few homeless men who make a ruckus, especially in the evenings. I hope the council can look into this and provide some sort of support to clear out that area.
於 2023 年 8 月住了 5 晚
Aranit 於 2023年9月8日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Aranit Guest Service Supervisor

6/10 一般般

CHING SHAN

喜歡：住宿環境和硬體
於 2023 年 8 月住了 2 晚
Aranit 於 2023年9月12日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards,

10/10 有夠讚

Craciun

於 2023 年 8 月住了 2 晚
naeem 於 2023年8月23日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Guest Service Supervisor

6/10 一般般

Ricardo

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 3 晚
Aranit 於 2023年7月19日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We do have various range of rooms which we would love the opportunity to show you. We also inform at reception we provide a breakfast box and it is advertised on the booking agent websites too. Best Regards, Guest Service Supervisor

10/10 有夠讚

Mandy

親子旅遊
wonderful location and excellent service for the price
於 2023 年 7 月住了 2 晚
Naeem Guest Service Supervisor 於 2023年7月12日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

SHEILA APARECIDA

於 2023 年 6 月住了 4 晚
Aranit 於 2023年6月14日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Aranit Guest Service Supervisor

8/10 不錯哦

Morten

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 2 晚
Front Desk Team 於 2023年4月5日回覆
Dear Guest,Thanks for staying with us and your review

8/10 不錯哦

Trevor

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 2 晚
Naeem 於 2023年3月3日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Naeem Guest Service Supervisor

10/10 有夠讚

Lou

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel
Really good hotel will use again
於 2023 年 2 月住了 2 晚
Aranit 於 2023年2月9日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We unfortunately do not have an area to serve breakfast which is why we provide a continental box and supplies for hot drinks in the rooms. Best regards, Aranit - Customer Relations Manager

6/10 一般般

Paul，Newbury

情侶出遊
喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
Pluses: refurbished rooms, competitive rate, location Minuses: King block rooms - not for mobility impaired. Smelly drain in bathroom (maintenance tried to resolve but only made it worse)
Aranit 於 2023年2月9日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Warm regards, Aranit - Customer Relations Manager

8/10 不錯哦

Barry J

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 10 月住了 1 晚
Naeem - Guest Services Supervisor. 於 2021年10月21日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards,

8/10 不錯哦

Dan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location & value for money
Good location - right on Hammersmith shopping street and 3 minutes away from tube station
於 2020 年 12 月住了 6 晚
Guest Service Supervisor, Katreyna Chak 於 2020年12月29日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 不太好

Sam，Hong Kong

情侶出遊, 商務旅客
不喜歡：員工素質和設施服務
Location is great. However, room is super tiny (not able to open my suitcase). No fridge. Staff is rude. Probably will not stay here again.
於 2020 年 12 月住了 2 晚
Katreyna Chak 於 2020年12月21日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Guest Service Supervisor

10/10 有夠讚

Reece

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 12 月住了 1 晚
Guest Service Supervisor, Katreyna Chak 於 2020年12月29日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 不太好

Lyn，Bath

商務旅客
不喜歡：員工素質、設施服務和住宿環境和硬體
Unhelpful staff. Not willing to help! A very small room no window and when I went for breakfast was advised I was too late as they had changed the times. Not a great place.
於 2020 年 12 月住了 3 晚
Shanil Velliani 於 2020年12月10日回覆
Dear Guest, Thank you for your feedback for which I am thankful. We once again apologies for all inconvenience caused. Your review is always important and we look forward improve further. We look forward to welcome you again. Warm Christmas wishes from hotel in advance. Regards,

6/10 一般般

Youssef

喜歡：員工素質
不喜歡：客房舒適度
於 2020 年 12 月住了 2 晚
Kabita 於 2020年12月6日回覆
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Guest Services Supervisor

4/10 不太好

真實旅客

不喜歡：員工素質、設施服務和住宿環境和硬體
於 2020 年 3 月住了 1 晚
Kabita Rai 於 2020年3月17日回覆
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 有夠讚

Linda

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A great little find.
Room was spotless, very comfortable and a perfect location for our visit to the Hammersmith Apollo.
於 2020 年 3 月住了 1 晚
Kateryna Chak 於 2020年3月15日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯哦

Paulus

喜歡：整潔度、員工素質和住宿環境和硬體
Uitstekende uitvalsbasis voor de City van Londen.
De incheck was bijzonder plezierig en gastvrij. Het hotel is gunstig gelegen vwb winkelgelegenheid, horecamogelijkheden (oa een behoorlijk aantal leuke pubs) en openbaar vervoer (oa metro naar Heathrow AirPort en goede uitvalsbasis naar Londen City). Kamer en douchegelegenheid zijn ruim voldoende. Het ontbijt in de ruime ontbijtzaal is goed verzorgd.
於 2020 年 3 月住了 1 晚
Kateryna Chak 於 2020年3月15日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度和員工素質
Great location, simple and quick check in. No hassle at all. Was quite noisy but to be expected given the location and room on the small side but fine for one nights stay.
於 2020 年 3 月住了 1 晚
Kateryna Chak 於 2020年3月15日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

Sue

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great little find & reasonable ££ Hammersmith
Great location...clean and good staff. Straight through to Heathrow or into City.
於 2020 年 2 月住了 1 晚
Kabita Rai 於 2020年3月12日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯哦

colin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
cozy side
Nice quiet hotel for it location, the room/bathroom was a bit on the cozy side, other than that I couldn't fault it,
於 2020 年 3 月住了 1 晚
Kabita Rai 於 2020年3月9日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very close to my exhibition and tube. Nice restaurants local too
於 2020 年 3 月住了 1 晚
Kabita Rai 於 2020年3月9日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

will

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good for a london hotel
All good
於 2020 年 3 月住了 1 晚
Kabita Rai 於 2020年3月17日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Decent enough, shame about the mould
We had a pleasant enough stay, the staff were helpful and approachable. However the state of the bathroom was poor, there was mould in the shower unit across the ceiling.
於 2020 年 2 月住了 1 晚
Melisa 於 2020年3月3日回覆
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future Guest Services Supervisor Melisa