Dear Guest,
Thank you for taking your time to leave us your feedback about your stay, your opinion is really important to us. It gives me such incredible joy that you enjoyed staying in our hotel. It also makes me very happy to know you liked the location of the hotel. We look forward to welcoming you back at Rose Park Hotel soon.
Kind regards,
Kasia
Rose Park Hotel
4/10 不太好
真實旅客
家庭旅遊
2019年9月25日
不喜歡:員工素質和住宿環境和硬體
1)房間實在太小了 2)隔音很差 3)設備要改善
真實旅客
於 2019 年 9 月住了 3 晚
Andreea 於 2019年10月15日回覆
Dear Guest,
Thank you for taking your time to leave us your feedback about your stay, your opinion is really important to us. Kind regards, Andreea
6/10 一般般
真實旅客
2019年9月24日
真實旅客
於 2019 年 8 月住了 1 晚
Andreea 於 2019年9月26日回覆
Dear Guest, Thank you for taking the time to write us your feedback about your recent stay with us. We are happy to know that the hotel fulfilled your needs and we hope to be welcoming you again during your next trip to London. Sincerely, Andreea- Reception Department
8/10 不錯哦
iong
2019年9月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
在英國第一次住有冷氣的酒店, (沒有暖氣), 有電梯, 服務人員很好, 只是酒店网絡不成,
iong
於 2019 年 8 月住了 1 晚
Andreea 於 2019年10月8日回覆
Dear iong, Reviews like yours is what we do this for.We are delighted you have experienced a lovely stay with us. I can't thank you enough for taking the time to let other potential guests know about our hotel. Have a lovely day,
Kind regards, Andreea-Reception Department
It is unacceptable tiny room which I ever had as I have been in London even Paddington several times, but this is the most tiny room I have experienced. With very bad attitude of the fat receptionist. The water for taking shower is poor and hardly to complete my shower at all, almost no water come. Terrible! I will never stay in this hotel anymore.
Kam Kwan
於 2019 年 6 月住了 5 晚
Andreea 於 2019年7月6日回覆
Dear Kam Kwan, Thank you for taking your time to leave us your feedback about your stay, your opinion is really important to us. We apologise for bad experience with the room, any issues should have been reported to the reception so we can upgrade you accordingly to your budget. Kind regards, Andreea-Reception Deparment
6/10 一般般
KEVIN,HONG KONG
家庭旅遊
2019年6月22日
不喜歡:設施服務和住宿環境和硬體
Transport convenience
Price reasonable
but their bed mattress are too soft.
KEVIN
於 2019 年 5 月住了 2 晚
Andreea- Reception Department 於 2019年7月2日回覆
Dear Guest,
Thank you for your candid review.
I am really pleased to read your comments regarding the reasonable price and indeed the hotel is perfectly located with easy access to public transport. We apologise for bad experience with he bed mattresses. Next time please report the issue to the reception staff, we will be happy to help and deal with it accordingly.
Hopefully, we can welcome you back sometime.
Kind regards, Andreea- Reception Department
8/10 不錯哦
Kwok Kuen
2019年1月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
convenient location, small lift
The hotel is near to the Paddington station for taking the Heathrow express. THere are many restaurants nearby. Just one comment is the lift is quite small and busy for the several floors. Besides, we can only leave the luggage on the basement which is not a locked room and unattended. We are not quite comfortable on this.
Kwok Kuen
於 2018 年 8 月住了 2 晚
2/10 很糟糕
真實旅客
2019年1月4日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Bad experience. Never again.
Very bad experience. Changed the room for 3 times. The shower was very poor. The hotel was under renovation and was dirty. The flush of the toilet doesn't work. No wifi. The room was super small and totally different from the pictures advertised.
There is no lift for the 5th floor. We need to carry all our luggage one floor up though a narrow stair. So difficult !! The lift is extremely small !! Only 2 people can get inside.
The location of the hotel is good, only 5-8 minutes from the Paddington Train Station and the Underground. Quite convenient.
真實旅客
於 2018 年 9 月住了 2 晚
8/10 不錯哦
Wai Keung
2018年9月6日
Near Railway Station.
Bed room too small for a family of 4 members.
Wai Keung
於 2018 年 8 月住了 2 晚
8/10 不錯哦
Anthony,Taoyuan
2018年9月5日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Close to Paddington subway and rail station at a 5-minutes walk distance from Rose Park Hotel.
Anthony
於 2018 年 8 月住了 5 晚
8/10 不錯哦
真實旅客
2018年6月25日
喜歡:整潔度和員工素質
真實旅客
於 2018 年 6 月住了 1 晚
8/10 不錯哦
KA YIN
2018年6月2日
喜歡:整潔度、員工素質和住宿環境和硬體
KA YIN
於 2018 年 5 月住了 3 晚
8/10 不錯哦
HINGLAI PERCY
2018年5月23日
喜歡:整潔度和員工素質
Small but clean rooms
Rooms are very small but clean. Services are good also. Nearby the Paddington rail station and, we spent thirty minutes walk to Harrods.
Dear Guest,
Thank you for taking your time to share with us your feedback about your stay, about the ideal deal price and we are happy that you liked our location, the Rose Park Hotel is conveniently located on Talbot Square, a delightful residential square overlooking a central garden, and just a short walk from Paddington Train and Underground Station. All the comments are taken into consideration in order to improve the quality of the service we provide. Any problem should have been dealt with reception, which is open 24h, we would have been happy to help you to find a better accommodation for you.
Kind Regards,
Rose Park Hotel
8/10 不錯哦
Fenghua
2018年2月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Fenghua
Rose Park Hotel 於 2018年3月1日回覆
Dear Guest,
Thank you for leaving us feedback about your stay. Your opinion is really important to us. We are glad your stay was satisfied. we do hope to welcome you back with us soon.
Kind Regards,
Dear Guest, Thank you for your excellent feedback following your recent stay with us. We do hope to have the pleasure of welcoming you back. Kind regards, Andreea- Reception Department
4/10 不太好
真實旅客
2017年10月3日
不喜歡:住宿環境和硬體和客房舒適度
Too small room.
I need more space to write my diary. But the bedroom has only a bed. No table for placing my luggage or daily use article.
真實旅客
於 2017 年 9 月住了 2 晚
Andreea- Reception Department 於 2017年10月13日回覆
Thank you for your honest comments on the number of amenities and size of the bedroom. Please note we offer a range of bedroom categories and sizes to meet the needs of all our guests, accordingly to the prices.
Please report the issues at the reception.
Have a nice day,
Kind regards,
8/10 不錯哦
真實旅客
2017年9月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2017 年 9 月住了 1 晚
Dear Guest, It is a pleasure to have you at Rose Park Hotel, it is wonderful to receive your feedback.. We are always on hand to provide assistance at any time. The Continental breakfast buffet is served temporary at our sister hotel across the park, 2 min walk. We look forward to welcoming you back in the very near future. Best wishes, Andreea- Reception Department
Rent a little higher in Pattengton area, but room is bigger and equipped reguarily. Room is clean; I rent the without breakfast room.
真實旅客
於 2017 年 7 月住了 2 晚
Andreea 於 2017年7月24日回覆
Dear Guest, We really appreciate your feedback as it helps us identify the areas we can improve the guest experience. We are sorry for any inconvenience we have caused you. Our hotel is located in the heart of London. A different kind of special, perched on the edge of London's West End, in easy reach of the citys best sights and designer shopping, our neighbourhood is a surprisingly eclectic mix of cultures. Kind regards,
8/10 不錯哦
真實旅客
2017年6月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Location is quite good
真實旅客
於 2017 年 6 月住了 10 晚
6/10 一般般
yuet tong
2017年6月5日
喜歡:客房舒適度
yuet tong
於 2017 年 5 月住了 27 晚
Dear Guest, Thank you for your feedback, your comments are extremely well received by the whole team. It is a pleasure to hear you liked the location. We are perfectly located a 1-minute walk from Paddington train and tube station, this hotel is a 17-minute walk from Hyde Park, and 3 miles from both the British Museum and the Natural History Museum. We are sorry for any inconvenient we have caused you, we are taking in consideration your feedback and take measurements to fix this problem. Have a nice day, Kind regards, Andreea -Reception Department
6/10 一般般
真實旅客
2017年5月30日
喜歡:整潔度
Location is very close to Paddington Train and Underground Station. The room is fair.
真實旅客
Dear Guest, Thank you for your feedback, your comments are extremely well received by the whole team. It is a pleasure to hear you liked the location. We are perfectly located a 1-minute walk from Paddington train and tube station, this hotel is a 17-minute walk from Hyde Park, and 3 miles from both the British Museum and the Natural History Museum. We are sorry for any inconvenient we have caused you, we are taking in consideration your feedback and take measurements to fix this problem. Have a nice day, Kind regards, Andreea -Reception Department
Dear Customer, Thank you very much for your candid opinion of your recent stay at our hotel. Your feedback is extremely important to us as we strive to improve with each stay. Have a nice day, Best Regards, Andreea-Reception Department
2/10 很糟糕
CHING KAM
2017年2月25日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很自我員工的酒店
四人房太細,沒有暖氣,只有暖風,浴室有臭味排出,職員態度不好,答應給毛毯在房間又做不到,除了房租平小小,其他全部都不好,建議不要往Rose Park Hotel.
CHING KAM
10/10 有夠讚
Edd
2021年7月24日
Edd
於 2021 年 7 月住了 1 晚
8/10 不錯哦
John
2021年7月13日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Football trip
Room was small but had everything needed for a great stay
John
於 2021 年 7 月住了 1 晚
Sandra 於 2021年7月13日回覆
Dear guest,
Thank you for your review.
We really appreciate it.
Kind regards,
Sandra, front desk receptionist.
8/10 不錯哦
Nawaf
團體旅遊, 家庭旅遊
2021年7月7日
喜歡:整潔度、員工素質和住宿環境和硬體
Nawaf
於 2021 年 7 月住了 2 晚
Sandra 於 2021年7月7日回覆
Dear guest,
Thank you for your staying at the hotel and also thank you for your review.
We really appreciate it.
Kind regards,
Sandra, front desk receptionist.
2/10 很糟糕
真實旅客
2021年6月7日
真實旅客
於 2021 年 5 月住了 2 晚
Sandra 於 2021年6月20日回覆
Dear guest,
Thank you for your review and your time doing it.
Could you please send us an email or calling us whenever you have the chance and letting us know more details about the review? we would like to know more about the experience that you have had in our hotel.
Kind regards,
Sandra
8/10 不錯哦
Lucy
家庭旅遊
2021年6月4日
喜歡:員工素質
Lucy
於 2021 年 5 月住了 1 晚
Sandra 於 2021年6月20日回覆
Dear guest,
Thank you for the review and also thank you for your time doing it.
Kind regards,
Sandra
8/10 不錯哦
John
團體旅遊
2021年6月4日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
John
於 2021 年 5 月住了 2 晚
Sandra 於 2021年6月20日回覆
Dear guest, thank you for your review and also for your time doing it.
Kind regards,
Sandra
10/10 有夠讚
Jordan
團體旅遊
2021年5月31日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Jordan
於 2021 年 5 月住了 2 晚
Rose Park Hotel 於 2021年6月1日回覆
Dear Jordan,
thank you for taking your time to leave us your feedback. Your opinion is very important to us. It gives us such an incredible joy that you enjoyed staying in our hotel.For us your safety and peace of mind is our priority. We have put procedures in place to ensure all our guest have a secure and comfortable visit. All our rooms and public spaces are cleaned to the highest standard to make our guest feel safe. We look forward to welcoming you back soon.
Kind regards
8/10 不錯哦
Tom
2021年5月23日
喜歡:整潔度和員工素質
Great service. Nice friendly receptionist. The bed wasn’t the comfiest and expected it to be a double not two singles pushed together. Very thin walls but other guests were considerate. Overall, more positives than negatives.
Tom
於 2021 年 5 月住了 1 晚
Kasia 於 2021年5月28日回覆
Dear Tom, thank you for taking your time to leave us your feedback. Your opinion is very important to us. It gives me such an incredible joy that you enjoyed staying in our hotel. It also makes me very happy you found our staff friendly and helpful. For our staff your safety and peace of mind is our priority. We have put procedures in place to ensure all our guest have a secure and comfortable visit. All our rooms and public spaces are cleaned to the highest standard to make our guest feel safe. We look forward to welcoming you back soon. Kind regards, Kasia - reception department.
10/10 有夠讚
真實旅客
2021年5月23日
喜歡:整潔度、設施服務和住宿環境和硬體
Todo bien
真實旅客
於 2021 年 5 月住了 1 晚
Kasia 於 2021年5月28日回覆
Dear Guest, thank you for taking your time to leave us your feedback. Your opinion is very important to us. It gives me such an incredible joy that you enjoyed staying in our hotel. For our staff your safety and peace of mind is our priority. We have put procedures in place to ensure all our guest have a secure and comfortable visit. All our rooms and public spaces are cleaned to the highest standard to make our guest feel safe. We look forward to welcoming you back soon. Kind regards, Kasia - reception department.
10/10 有夠讚
stephen
2020年11月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
This was ideal for two nights. A clean, spacious room, with great internet, in a hotel located close to Paddington and Lancaster Road stations. I would definitely stay in again.
stephen
於 2020 年 10 月住了 2 晚
8/10 不錯哦
Halima
2020年10月19日
喜歡:整潔度和員工素質
不喜歡:客房舒適度
Halima
於 2020 年 10 月住了 2 晚
8/10 不錯哦
Maria
2020年10月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel had stated would take payment at the Property but they took my money five days before the check in date. Had requested for Twin room and got a double room. On the email confirmation it said free breakfast but the hotel said there is no breakfast that they need to update the website.
Maria
於 2020 年 10 月住了 1 晚
8/10 不錯哦
真實旅客
2020年10月10日
喜歡:員工素質
Good for the price! The room wasn't exactly too clean or warm, but the daily housekeeping service was okay. Appreciated the location nearby the park as well as the Paddington station.
真實旅客
於 2020 年 9 月住了 14 晚
8/10 不錯哦
Maximus
2020年10月6日
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
Rude Check in
When I arrived, the gentleman at reception said that I needed to settle payment for my room, however I had already paid on 27/09. When he asked to see proof I showed him my receipt email and he said this wasn’t sufficient and wanted further proof meaning I needed to show him my bank statement which was not an acceptable manner of checking in to stay. He then asked for a passport for identification which I think is unnecessary and have never come across before. This led to me being very frustrated and did not appreciate his manner
Maximus
於 2020 年 10 月住了 2 晚
2/10 很糟糕
Iryna
商務旅客
2020年9月29日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Iryna
於 2020 年 9 月住了 2 晚
6/10 一般般
真實旅客
2020年9月21日
真實旅客
於 2020 年 9 月住了 1 晚
4/10 不太好
Terry,Wisconsin
情侶出遊
2020年8月22日
不喜歡:員工素質、設施服務和住宿環境和硬體
We arrived late so were literally placed in a basement room. Maybe the tiniest bathroom we’d ever seen but clean and fully functional. Bed was very uncomfortable due to old saggy mattress. Could hear all foot traffic above us loud and clear. Not what I envisioned from pics and a Name like Rose Park. Location to Kensington Park however was great!