I stayed as my dad was in one of the nearby hospitals. For this it was an excellent location.
I had a single room on the 7th floor which was definitely compact and bijou! It was clean, very comfortable, shower was good, nice big towels. TV and the usual kettle options.
Extra pillow which I did use.
Window which opened (with a safety latch).
Whilst the cost was high (I wouldn't pay £140 for 1 night in a single bed in many places) for this location at this time of year this was a bargain.
Staff were exceptional and clearly have all had their customer service training. Every single staff member was kind, courteous and most importantly helpful. I got a slightly later check out, left my bag while I was at the hospital, asked for info about the bathroom after I collected my bags and a few other bits. Manager should be very pleased with their team :)
Thanks, considering I was there for crappy reasons and I stayed in a few different local hotels, this was by far the best.