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倫敦金絲雀碼頭萬豪飯店的評分

5 out of 5
倫敦金絲雀碼頭萬豪飯店
22 Hertsmere Road, Canary Wharf, London, England

評論

9.0

太棒了

10 分，有夠讚；1000 則評論中有 661 則" "
8 分，不錯哦；1000 則評論中有 222 則" "
6 分，一般般；1000 則評論中有 60 則" "
4 分，不太好；1000 則評論中有 35 則" "
2 分，很糟糕；1000 則評論中有 22 則" "

9.4/10

整潔度

9.2/10

員工素質

8.8/10

設施服務

9.2/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

KIN WAH

於 2023 年 11 月住了 4 晚
Sukanya 於 2023年12月25日回覆
Thank you for your feedback. Much appreciated.

10/10 有夠讚

Wai Lung Thomas

於 2023 年 7 月住了 1 晚
Sukanya 於 2023年8月19日回覆
Thank you for your feedback, much appreciated.

6/10 一般般

LEI

於 2023 年 1 月住了 1 晚
Roberta 於 2023年1月23日回覆
Dear Lei,It was a pleasure to host you in our Marriott Canary Wharf Hotel.Thank you so much for your feedback.We are looking forward to welcoming you in the nearest future.

8/10 不錯哦

KIN WAH

於 2022 年 12 月住了 5 晚
Sukanya 於 2023年1月8日回覆
Thank you for your positive feedback, much appreciated.

8/10 不錯哦

Patty

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Satisfied
於 2021 年 6 月住了 2 晚
Fanny Hanisch - Senior Guest Experience Manager 於 2021年6月28日回覆
Thanks for your feedback, much appreciated.

8/10 不錯哦

Ka Kit

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Most of the staff are friendly and helpful, but some are a bit cool to Asians. Th location is a bit far away from downtown, but very accessible to the light railway station.
於 2019 年 12 月住了 4 晚
Fanny Hanisch - Senior Guest Experience Manager 於 2020年1月8日回覆
Dear Ka Kit, thank you for your feedback which will help us to continue to improve our day-to-day operations. Best wishes for 2020!

10/10 有夠讚

Hsiu-Lan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 10 晚
Fanny Hanisch - Senior Guest Experience Manager 於 2019年9月6日回覆
Dear Hsiu-Lan, we are glad to hear that you had an enjoyable stay with us and we are looking forward to welcoming you back in the near future.

4/10 不太好

真實旅客

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
可接受，早餐可以、房間舒服，但取房時間長，另沒有按預訂給雙床房。餐廳訂25位不接受，後來前台投訴才接受預訂。
於 2019 年 5 月住了 4 晚
Fanny Hanisch - Senior Guest Experience Manager 於 2019年5月24日回覆
Dear Guest, we were naturally concerned to hear about your unsatisfactory stay. We hope to have the chance of turning things around on the occasion of your next stay with us.

10/10 有夠讚

Yenchun

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚
Fanny Hanisch - Guest Services Manager 於 2018年12月8日回覆
Thank you for your 5 star review. We look forward to welcoming you back soon!

10/10 有夠讚

真實旅客

服务非常好，交通便利，下次还会入住
於 2018 年 11 月住了 3 晚

10/10 有夠讚

KW，Hong Kong

喜歡：整潔度、住宿環境和硬體和客房舒適度
A very nice hotel. By London standard, the room is spacious. Hotel staff particularly the reception people are very friendly and helpful. Convenient location and quite close to the underground train station.
於 2018 年 8 月住了 4 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Stay for biz trip
Good service and facilities, nice transportation. The indoor light is little bit dark, but no much impact.
於 2017 年 9 月住了 1 晚

10/10 有夠讚

Natalie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Kritika 於 2024年5月1日回覆
Thank you for the feedback. much Appreciated Warm Regards,Front desk

4/10 不太好

Jane

團體旅遊
Room key didn’t work 4 times to get into our room and we had to return to Reception each time! In the end someone had to come and reset it!
於 2024 年 4 月住了 1 晚
Mari 於 2024年4月28日回覆
Dear Jane, I am sorry to learn of your issues with the room keys. This must have been frustrating for you indeed. I am glad that this was resolved for you. I do hope this won't deter you from coming back to us. I wish you all the best in the meanwhile.Regards, Mari

10/10 有夠讚

Chantal

情侶出遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The restaurant at the hotel needs to have more variety.
於 2024 年 4 月住了 4 晚
Mari 於 2024年4月28日回覆
Dear Chantal, Thank you for taking the time to give us your feedback. This will be shared internally. We look forward to seeing you again very soon.Best wishes, Mari

10/10 有夠讚

Emika

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
clean
於 2024 年 4 月住了 3 晚
Mari 於 2024年4月28日回覆
Dear Emika, Thank you for you lovely message and score. I am glad you had an enjoyable stay. Please come and see us again.Best wishes, Mari

6/10 一般般

Jenny

I wouldn't rate this as 5 star, the rooms were tired, and grubby, reception staff weren't great, 4 of us stayed and onlY 2 towels in the room!
於 2024 年 4 月住了 1 晚
Mari 於 2024年4月11日回覆
Dear Jenny, Thank you for taking the time to give us your feedback. I am truly sorry to learn you had challenges on your arrival as the room was not ready for four of you and had to request additional towels. This was our oversight indeed.I am truly sorry that you found the room lacking as well. We work tirelessly to ensure our rooms are well looked after and maintained. I do hope your feedback was given to the front desk for us to look into it and rectify. We appreciate all feedback given to us as this allows us to improve our service. Thank you for bringing your concerns to our attention.Best wishes, Mari

8/10 不錯哦

Uwe

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good access to London city via public transport
於 2024 年 4 月住了 5 晚
Kritika 於 2024年4月8日回覆
Thank you for your feedback. Much appreciated Kind regardsFront Desk Team

8/10 不錯哦

daniele

情侶出遊
喜歡：員工素質和住宿環境和硬體
Lovely property but needed a little bit more care. Room very good but not a very nice stain on the couch . Carpet also had a stain beside bed side cabinet. Breakfast very good.
於 2024 年 4 月住了 1 晚
Micah Altshuler 於 2024年4月5日回覆
Thank you for your kind reply. We hope you had a wonderful stay with us here. Kind regards, Front Desk Team

10/10 有夠讚

KEIICHI

商務旅客
喜歡：員工素質、設施服務和住宿環境和硬體
nice stay
於 2024 年 4 月住了 1 晚
Micah Altshuler 於 2024年4月5日回覆
Thank you for your kind reply. We hope you had a wonderful stay with us here. Kind regards, Front Desk Team

10/10 有夠讚

Alejandro，Alexandria

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location in Canary Wharf.
於 2024 年 3 月住了 4 晚
Sukanya 於 2024年4月3日回覆
Thank you for your kind feedback. Much appreciated.

10/10 有夠讚

Malkeet

喜歡：整潔度、員工素質和住宿環境和硬體
Very good stay
於 2024 年 3 月住了 2 晚
Mari 於 2024年4月1日回覆
Dear Malkeet, Thank you for taking the time to give us your feedback. We are extremely happy to hear that you enjoyed your stay with us and we look forward to welcome you back in future. Best wishes, Mari

10/10 有夠讚

Don

情侶出遊, 團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Very enjoyable stay, excellent facilities and service.
於 2024 年 3 月住了 1 晚
Micah Altshuler 於 2024年3月20日回覆
Thank you for your kind reply. We hope you had a wonderful stay with us here. Kind regards,Front Desk Team

10/10 有夠讚

Edwin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Sukanya 於 2024年3月15日回覆
Thank you for your feedback. Much appreciated.

10/10 有夠讚

alice bonython

於 2024 年 3 月住了 1 晚
Kritika 於 2024年3月29日回覆
Thank you for your kind reply. Hope to see you soonKind regardsFront desk team

10/10 有夠讚

Karen

於 2024 年 3 月住了 1 晚
Kritika 於 2024年3月29日回覆
Thank you for your kind reply. Hope to see you soonKind regardsFront desk team

10/10 有夠讚

Cydonie

喜歡：整潔度、員工素質和住宿環境和硬體
Lovely stay in a modern and comfortable room.
於 2024 年 3 月住了 1 晚
Sukanya 於 2024年3月3日回覆
Thank you for your kind feedback. Much appreciated.

10/10 有夠讚

James

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Sukamya 於 2024年3月3日回覆
Thank you for your kind feedback. Much appreciated.

8/10 不錯哦

Melanie

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
I stayed here with my 2 kids and the hotel was great. My only issue was how staff manage the check out process. There is no review of charges before you leave. After check out, i received my receipt which incorrectly charged me for another guest's bar tab. After exchanging over 8 emails with the hotel over several hours, i was told they had found the error and would refund the charge within 10 working days. Whilst they were apologetic, i do think it is cheeky to unilaterally charge guest's credit cards which are left with them on trust without checking with the guest first.
於 2024 年 2 月住了 1 晚
Sukanya 於 2024年2月27日回覆
Thank you for your honest feedback. Kindly reach out directly to us for the areas of improvement.

10/10 有夠讚

Anita，Beeton

商務旅客
喜歡：整潔度、員工素質和設施服務
close to the ICE conference
於 2024 年 1 月住了 10 晚
Micah Altshuler 於 2024年2月12日回覆
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

10/10 有夠讚

Anita，Beeton

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was close the conference I was attending
於 2024 年 2 月住了 4 晚
Micah Altshuler 於 2024年2月12日回覆
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

10/10 有夠讚

Anita，Beeton

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was close to the conference I was attending
於 2024 年 1 月住了 11 晚
Micah Altshuler 於 2024年2月12日回覆
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

10/10 有夠讚

Anita，Beeton

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was close to the conference I was attending
於 2024 年 1 月住了 12 晚
Micah Altshuler 於 2024年2月12日回覆
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

4/10 不太好

Olly

喜歡：整潔度、員工素質和住宿環境和硬體
I had a lovely stay at Marriott, the staff were very helpful & very pleasant too. However, I requested for help with my suitcases and a large weightless bag while checking out. During this process, the weightless bag that was totally intact all the way from Chicago to London got badly damaged, and the handle was ripped off. This experience ruined what could have otherwise been a 5 star experience for me.
Mari 於 2024年2月13日回覆
Dear Olly, I want to thank you for taking the time to five us feedback on your most recent stay.I am so glad to learn you had a comfortable stay and that the service offered by the team was helpful and pleasant. On the other hand, I am truly sorry that your suitcase was damaged. This is very unfortunate and disappointing for us as well. We would like to make amends and a guest services manager has already emailed you in this regard after your initial report. Kindly reply back to us to take this forward. I want to thank you for informing us and for your calm deminer and allowing us to look into this.We look forward to speaking to you very soon. Kind regards, Mari

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Micah Altshuler 於 2024年1月31日回覆
Thank you for your kind reply. We hope you had a wonderful time at the hotel. We look forward to hosting you sometime soon.Kind regards, Front Desk Team

10/10 有夠讚

Sean

喜歡：整潔度、住宿環境和硬體和客房舒適度
Great Stay
Very comfortable and nicely located.
於 2024 年 1 月住了 3 晚
Micah Altshuler 於 2024年1月29日回覆
Thank you for your kind feedback. We hope you had a wonderful stay with us. We look forward to hosting you again soon. Kind regards, Front Desk Team

8/10 不錯哦

Karyl

good
於 2024 年 1 月住了 2 晚
Micah Altshuler 於 2024年1月29日回覆
Thank you for your kind feedback. I hope you had a wonderful stay with us. We look forward to hosting you sometime soon.Kind regards,Front Desk Team

10/10 有夠讚

Jason

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Staff and Hotel
Amazing Hotel. If I’m ever back in London I would defiantly think about book this hotel again
於 2024 年 1 月住了 1 晚
Micah Altshuler 於 2024年1月29日回覆
Thank you so much for your kind feedback. We hope you had a wonderful stay with us. We look forward to hosting you sometime soon. Kind regards,Front Desk Team

8/10 不錯哦

Claire

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Micah Altshuler 於 2024年1月29日回覆
Thank you for your kind feedback. I hope you had a wonderful stay with us. We look forward to hosting you sometime soon.Kind regards,Front Desk Team

10/10 有夠讚

Christopher

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stop at the Marriott Canary Wharf
Second visit to the Marriott very friendly staff, and excellent service, recommended.
於 2024 年 1 月住了 2 晚
Fanny Hanisch, Asst. Front Office Manager 於 2024年1月9日回覆
Thank you for your lovely feedback, much appreciated.

10/10 有夠讚

Andrew

喜歡：整潔度、員工素質和住宿環境和硬體
Great hotel, friendly staff
於 2024 年 1 月住了 2 晚
Fanny Hanisch, Asst. Front Office Manager 於 2024年1月9日回覆
Thank you for your lovely feedback, much appreicated.

10/10 有夠讚

Jamie

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic stay.
On arrival the room we had booked was not available, but without even asking they upgraded us to another room and gave us free access to the executive lounge… For New Years Eve I think this was fantastic service especially as the hotel was full.
於 2023 年 12 月住了 1 晚
Fanny Hanisch, Asst. Front Office Manager 於 2024年1月9日回覆
Thank you for your lovely feedback, much appreciated. Happy New Year to you and your loved ones.

10/10 有夠讚

Alan，Crewkerne

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Fanny Hanisch, Asst. Front Office Manager 於 2024年1月9日回覆
Thank you for your feedback, much appreciated!

8/10 不錯哦

Andrew

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Sukanya 於 2023年12月25日回覆
Thank you for your feedback. Much appreciated.

10/10 有夠讚

Vivienne

於 2023 年 12 月住了 3 晚
Sukanya 於 2023年12月25日回覆
Thank you for your feedback. Much appreciated.

10/10 有夠讚

alice

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Sukanya 於 2023年12月25日回覆
Thank you for your feedback. Much appreciated.

10/10 有夠讚

Tracy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff are amazing!
Lovely hotel in a great location. Bed was really comfortable and room was spacious. The staff are all amazing and really made our stay. Only couple of issues was the queue for breakfast and the wait for lifts but these were minor problems and didn't spoil our stay.
於 2023 年 12 月住了 1 晚
Sukanya 於 2023年12月25日回覆
Thank you for your feedback. Much appreciated.

10/10 有夠讚

Ronaldo，Edmonton

於 2023 年 12 月住了 7 晚
Sukanya 於 2023年12月9日回覆
Thank you for your feedback. Much appreciated.

4/10 不太好

Debbie

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Check in was awful. Room wasn’t available until 2.5hrs after official check in!
於 2023 年 12 月住了 1 晚
Sukanya 於 2023年12月9日回覆
Thank you for sharing your honest feedback with us. We hope to welcome you back in the future and regain your trust. Please feel free to reach out directly to discuss any areas for improvement.

8/10 不錯哦

Kirsty

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Sukanya 於 2023年12月9日回覆
Thank you for your feedback. Much appreciated.