London Excel - O2 Arena - London City Airport

4.0 star property
Travelers find a peaceful garden retreat and two restaurants for dining at this comfortable hotel just steps from ExCeL Exhibition Centre.

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Located near the O2 Arena and London City Airport, this hotel offers practical comforts like a grocery store and two coffee shops. Guests can relax in the garden or dine at two on-site restaurants. The stay includes in-room WiFi and dry cleaning/laundry services.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Laundry
  • Kitchen

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM

Early check-in subject to availability

Early check-in fee: GBP 50

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Late check-out fee: GBP 50

Express check-out available

Special check-in instructions

There is no front desk at this property

Guests planning to arrive outside of normal check-in hours will receive an email within 2 weeks before arrival with check-in instructions and smart lock details; access will be through a private entrance

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your government-issued photo ID after booking

If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Guests are required to download the property's Klevio mobile app before check-in

Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: GBP 95 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)
  • Housekeeping fee: GBP 100 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Parking height restrictions apply

Frequently asked questions

Is London Excel - O2 Arena - London City Airport pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at London Excel - O2 Arena - London City Airport?

Check-in start time: 3 PM; Check-in end time: 11 PM. Early check-in is available for a fee of GBP 50 (subject to availability).

What time is check-out at London Excel - O2 Arena - London City Airport?

Check-out is at 11:00 AM. Late check-out is available for GBP 50 (subject to availability).

Where is London Excel - O2 Arena - London City Airport located?

Located in Docklands, this hotel is 0.9 mi (1.4 km) from ExCeL Exhibition Centre and 1.8 mi (2.9 km) from The Arena. Tower of London and Sky Garden are also within 6 mi (10 km). Pontoon Dock Station is only a 3-minute walk and London City Airport DLR Station is 13 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.0

Good

8.0

Cleanliness

6.0

Location

5.4

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 2 out of 4 reviews
Rating 6 - Okay. 2 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 0 out of 4 reviews

Reviews

Verified

6/10 Okay

Jessica

Laundry “facilities” as advertised is only a washer, no dryer. This means you will have to hang your clothes and towels to dry on the balcony. Also, you are only provided one set of towels per person for stays up to 7 days, which means if you want clean towels you can wash them and then hang them to dry. I realize this is normal in Europe but if you know people from the US especially are renting from you then it should be communicated that there is no dryer and to bring extra clothes so you don’t have to wash. Also, not all toiletries promised were provided, only body wash. Close to an airport and train so it can be noisy if you sleep with the windows open.
Stayed 6 nights in Jun 2023
Verified

6/10 Okay

Kei

Liked: Cleanliness, amenities
Disliked: Staff & service
Pros: Easy access to bus lines & DLR station. Area felt safe for most part, even at night. Place is nice & pictures were representative of what to expect. Everything seemed clean & carpeting in bedrooms looked fairly new. Locking mechanism is finicky & tricky, requiring reading & testing to understand what needed to be done. But once you got the hang of it, felt very safe. Enough "beds" for 6 grown adults: 2 in each bedroom, couch (in picture) converts to a bed, & single futon seat that can lay out (description in listing was not clear). Cons: Communication left a lot to be desired. It was Easter weekend so some slack should be given. But took almost entire stay to get extra Smart Keys for group. Not knowing digital smart key via smartphone was used until day in advance, was not possible to get it all taken care of before weekend started. Emailed multiple times, but was told my emails were not going through, even though my first email went through and I continued to reply to the original message. Had to call twice to finally get Smart Keys set up for 2 other people (total of 3). Physical key exists, but don't have access to it until once inside. Advance notice would have been preferable. The Smart Key for front door REQUIRES a smartphone & doesn't always respond quickly. Kitchen sink not installed correctly. Couch & futon "bed" are very uncomfortable. Water heater set on timer; no hot water between 12-6:30am. Shower drain of in-suite bathroom not cleaned out well.
Stayed 6 nights in Apr 2023
Verified

8/10 Good

Damon

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Verified

8/10 Good

Hyemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019