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Hotel Indigo London K West Shepherd's Bush by IHG

4.0 star property
A wellness sanctuary in London's heart where travelers can relax by a warm lobby fireplace or rejuvenate with treatments at the renowned K Spa

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K West Hotel and Spa offers a peaceful retreat in bustling London. Enjoy aromatherapy treatments, yoga classes, in-room WiFi, a cozy lobby fireplace, and dry cleaning services. Guests frequently praise the attentive staff.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 11 of 11 rooms

Premium Room, 1 King Bed, Bathtub (Outdoor Area)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Shower/tub combination
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Accessible

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Shower/tub combination
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Twin Beds

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Shower/tub combination
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Premium Room, 1 King Bed

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Shower/tub combination
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Shower/tub combination
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

Premium Room, Multiple Beds

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Shower/tub combination
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 4
  • 2 King Beds

Premium Room, 1 King Bed (Daybed)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Shower/tub combination
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Premium Room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Shower/tub combination
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Suite, 1 Bedroom

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Shower/tub combination
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 4
  • 1 Twin Bed and 1 Double Sofa Bed

Suite, 1 King Bed

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Shower/tub combination
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Shower/tub combination
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Located in Hammersmith and Fulham, a neighborhood in London, Hotel Indigo London K West Shepherd's Bush by IHG is in a shopping district and near a metro station. Marble Arch and Kensington Palace are notable landmarks, and some of the area's popular attractions include Natural History Museum and London Eye. Madame Tussauds Wax Museum and ZSL London Zoo are not to be missed. Guests appreciate the hotel's convenience to public transportation: Shepherd's Bush Underground Station is 4 minutes by foot and Goldhawk Road Underground Station is 10 minutes.
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Map
Richmond Way, London, England, W14 0AX

What's nearby

  • Shepherd's Bush Empire - 7 min walk - 0.7 km
  • Westfield London Shopping Centre - 8 min walk - 0.7 km
  • Holland Park - 10 min walk - 0.9 km
  • Kensington High Street - 14 min walk - 1.2 km
  • Olympia Events - 14 min walk - 1.2 km

Getting around

  • Shepherd's Bush Underground Station - 4 min walk
  • Shepherd's Bush Station - 6 min walk
  • Heathrow Airport (LHR) - 35 min drive

Restaurants

  • ‪Caffè Nero - ‬6 min walk
  • ‪Hilton Executive Lounge - ‬6 min walk
  • ‪Hilton Cocktail Bar - ‬7 min walk
  • ‪Black Sheep Coffee - ‬6 min walk
  • ‪Hilton Breakfast Bar - ‬6 min walk

About this property

Hotel Indigo London K West Shepherd's Bush by IHG

Upscale hotel near Westfield London Shopping Centre
Near Kensington High Street and Portobello Road Market, Hotel Indigo London K West Shepherd's Bush by IHG provides a library, dry cleaning/laundry services, and a fireplace in the lobby. Treat yourself to a body treatment, a hot stone massage, or a body scrub at the onsite spa. Fitness classes and yoga classes are offered at the health club; Hotel Indigo London K West Shepherd's Bush by IHG also has a bar, a business center, and babysitting. Stay connected with free in-room WiFi, and guests can find other amenities such as a steam room and a sauna.
You'll also find perks like:
  • Free self parking
  • Continental breakfast (surcharge), express check-in, and babysitting (surcharge)
  • A porter/bellhop, concierge services, and smoke-free premises
  • Guest reviews say great things about the helpful staff and location
Room features
All 219 rooms feature comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with digital channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:30 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Library
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in on Saturdays and Sundays is 3 PM.

Renovations and closures

The following facilities or services will be unavailable from February 26 2026 to August 15 2026 (dates subject to change):
  • Spa
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 20 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per night
  • Facilities fee: GBP 25 per person and includes use of: sauna; hot tub

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel K West
K West Hotel
K West Hotel London
K West London
K West Hotel & Spa London, England
k West Hotel And Spa
K West
K West Hotel Spa
K West Hotel and Spa Hotel
K West Hotel and Spa London
K West Hotel and Spa Hotel London

Frequently asked questions

Is Hotel Indigo London K West Shepherd's Bush by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Indigo London K West Shepherd's Bush by IHG?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Indigo London K West Shepherd's Bush by IHG?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel Indigo London K West Shepherd's Bush by IHG located?

Located in Hammersmith and Fulham, this spa hotel is within a 15-minute walk of Westfield London Shopping Centre and Kensington High Street. Hyde Park and Marble Arch are also within 3 mi (5 km). Shepherd's Bush Underground Station is only a 4-minute walk and Goldhawk Road Underground Station is 10 minutes.

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Reviews

Hotel Indigo London K West Shepherd's Bush by IHG Reviews

8.0

Very Good

8.4

Cleanliness

8.6

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 423 out of 1006 reviews
Rating 8 - Good. 312 out of 1006 reviews
Rating 6 - Okay. 154 out of 1006 reviews
Rating 4 - Poor. 70 out of 1006 reviews
Rating 2 - Terrible. 47 out of 1006 reviews

Reviews

10/10 Excellent

Millie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Amazing stay here, great service everyone was very friendly and helpful. Spa facilities were great too
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay

Good customer service at the front desk and the spa.
Stayed 1 night in Nov 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean, quite and the staff was very friendly
Stayed 6 nights in Aug 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff from front the front desk, bar staff and spa staff were extremely friendly and helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Luke

Liked: Staff & service
Staff are very helpful and friendly. Rooms are clean and spacious. We had a wonderful stay here, highly recommended!
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel and good location

Great location and good hotel. Staff were super friendly. Rooms starting to look a bit warn but clean and decent size
Stayed 2 nights in Dec 2023

6/10 Okay

Michelle

Liked: Staff & service, property conditions & facilities
Loved how big the rooms were.

10/10 Excellent

Hayleigh

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was friendly and really helpful
Stayed 1 night in Aug 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The location was close to shopping and restaurants. I enjoyed my stay and I will recommend this hotel/apartments to friends and family.
Stayed 2 nights in Sep 2023

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I loved this property and the staff, who were so helpful! Although it was further away from the center of London than I thought it would be, I really enjoyed my stay. I also took advantage of their spa services, which were excellent!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another good stay @ K West

Good service, comfortable beds… decent bar staff! I will be back shortly☺️
Stayed 2 nights in Sep 2023

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay on consecutive weekends. Very welcoming and great value. Very well maintained and clean.
Stayed 1 night in Oct 2023

8/10 Good

Bernardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and location.

Hotel is in a great location. Staff were friendly and hotel was clean. Was upgraded which was a bonus. The spa was good and again the staff were friendly. Only down side was that at the bar, we had to pay almost £20 for two pints of beer.
Stayed 1 night in Sep 2023

10/10 Excellent

Ashley

Safe and quiet area, easy access to ice machine, spacious room
Stayed 7 nights in Jul 2023

8/10 Good

Doaa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Even if I think it's not clean at all, I appreciate the location.
Stayed 1 night in Oct 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Team making facilities in room. Spa nice
Stayed 2 nights in Sep 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel and Location

Great location, a few minutes walk to train and tube station. Lots of Coffe Shops, Bars and Restaurants close by. Very easy to get into Central London Theatre District. Staff could not have been more friendly and helpful. Bar in Hotel had a really nice vibe in the evening. Rooms spacious and well equipped. We had a GREAT stay, will definately return.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the money!

Amazing experience!! Stayed one night as a birthday treat for my best friend’s birthday, I booked the birthday package which did not disappoint! Room was a great size for 2 people, really clean. Spa was amazing, staff were so friendly and helpful I would definitely stay here again in the near future.
Stayed 1 night in Oct 2023

8/10 Good

Ian

Liked: Cleanliness
Lovely big bed, looking a bit tired and in need to updating
Stayed 2 nights in Aug 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff are friendly, efficient and super helpful. Room ok little bit tired looking, but I believe the hotel is closing soon for a refurb. Bed comfortable. Room air conditioning did not work properly, but I opened the window vents and it kept the room cool. Room service food all fine. Spa staff are fab and very welcoming, had an excellent deep tissue massage.
Stayed 1 night in Nov 2023

4/10 Poor

Gillian

Disliked: Cleanliness, amenities, property conditions & facilities
The beds in the room were extremely comfortable. Everything else was satisfactory but not to a high standard. Shower was awful. Wouldn’t return unfortunately:-(
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

K-West Review

Check in and check out was great! The room was a good size and catered to basic needs. However bed was uncomfortable as body kept bashing the middle partition and we couldn’t figure out how to turn up the heating - it was short of freezing unfortunately. The best part was the Spa. Samuel was extremely gracious and pays attention to detail. Absolute VIP service from start to finish. The facilities could do with an upgrade, but the service made up for the building aesthetics! Will be back!
Stayed 1 night in Nov 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded expectations

What a find, everything was faultless. Now this isnt the ritz, however, it is clean kept in great condition, EVERY member or staff was incredibly helpful, the location is fantastic and great facilities. We didnnt use the spa, but did use the bar and parking. This is very easy to use and you can pay on arrival. The rooms are excellent in size with a very comfy bed and pillows. Bottled Water and shower gels, shampoo etc provided. Iron and safe in the room. The only thing they didnt have in the room was a hairdryer however, im sure if i had asked they would have given this to me.
Stayed 2 nights in Nov 2023

6/10 Okay

Fiona

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable but in need of TLC

I have stayed here many times over the years, I am usually comfortable and I do love the fact that most rooms have baths. However the room furniture is starting to look pretty tired and the weekend breakfast is now a blanket £20 continental/£25 cooked (no a la carte choice) which means if you just want a bowl of granola & a coffee that’s £20.00. And you can’t order a fried egg on toast at the weekend (whereas you can during the week). Paid £25 for the spa but hakf is it wasn’t working (ice room out of action, sauna smells bad, like stale oil, steam room not very effective).. needs some TLC!
Stayed 2 nights in Nov 2023