Rude manner of the male staff(manager) at counter made us feel uncomfortable when check-in. We had luggages moving from the car, but he just stood there and without giving a helping hand. When seeking of information about transport to airport, didn't really give any support but also in a unfriendly manner. Fortunately, the female staff at day and night time were very good.
Single room was too small even a normal suitcase could not be opened. Hard to pack our belongings when check out.
Good location, just 5 minutes walk to Paddington station.