We would most def book again..However, my daughter's hotel room's AC was broken from the 1st night we arrived and unfortunately, she did not let us know until the 2nf from last day. The front desk staff had manually override the system but upon our arrival that evening it was still very hot in her room. We called down and they said they had fixed it but when i went into her rooom the next morning, it was probably about at least 80 degrees F. The staff was very friendly right from the start and we had no issues. The location is a short walk to the hop on hop off bus and subway, yet set back enough from the main street where you can enjoy a nice quiet night sleep. The room is spacious and clean, 1 out of 3 of our rooms had a microwave and a fridge but unfortunately, the fridge was not working properly (in the room wiht no ac). Aside from the minor set backs, we are quit happy with our stay an still book again if we plan another trip to london in the future. They were more than accomodating at check in, allowing us to store away our luggage early and shower in the lower bathroom, and notifying us when our rooms were available early (at 10:38am). I have to guve them props for going above and beyond there....