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倫敦公園廣場西敏橋飯店的評分

4 out of 5
倫敦公園廣場西敏橋飯店
200 Westminster Bridge Road, London, England

評論

8.6

有夠讚

10 分，有夠讚；2691 則評論中有 1569 則" "
8 分，不錯哦；2691 則評論中有 604 則" "
6 分，一般般；2691 則評論中有 252 則" "
4 分，不太好；2691 則評論中有 140 則" "
2 分，很糟糕；2691 則評論中有 126 則" "

8.8/10

整潔度

8.6/10

員工素質

8.8/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

6/10 一般般

CHI CHEW

喜歡：整潔度和設施服務
I don't like the cleaner to clean my room at around 430 pm on 2 days. Hotel replied that they have more than 1000 rooms and will be arranged to clean some room on pm sessions. But I am satisfied with their reply as 4 star hotels should arrange staff to clean the rooms with efficient way.
於 2024 年 3 月住了 8 晚
Olga 於 2024年3月27日回覆
Dear Chi Chew, thank you for your review. We are truly disappointed to learn that the cleanliness has not been up to your expectations. Please rest assured we work extremely hard to deliver excellent experiences, and we are saddened that you felt differently on this occasion. Please be assured that we will pass on your concerns to the relevant department for further improvements.We would love to welcome you back soon to have another opportunity to meet your expectations. Kind Regards, Olga

10/10 有夠讚

Andrew

於 2023 年 12 月住了 3 晚

10/10 有夠讚

MEI LIN catherine

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Sau Mei May

於 2023 年 11 月住了 1 晚

10/10 有夠讚

MEI LIN CATHERINE

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Shing Chung

於 2022 年 9 月住了 2 晚

10/10 有夠讚

Sheila

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Estuvo muy bien y una buena ubicación
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Daniela

喜歡：整潔度、員工素質和住宿環境和硬體
Good, would recommend
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Jose Edgar Vallejo

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Super ubicación comodo todo en general bien
於 2024 年 3 月住了 6 晚

10/10 有夠讚

Gail

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very convenient area, clean, great staff, very helpful.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

zahra

喜歡：整潔度、員工素質和住宿環境和硬體
it was great hotel , nice and polite staff😊
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Linda

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check in and out was smooth and easy. Staff from check-in, to the spa, to the bar, and to housekeeping in the halls were all friendly and smiled. The property itself was beautiful and conveniently located. I was extremely disappointed with the bell hops located outside upon leaving though. I was asked to wait in the lobby and would be called when a taxi was ready for me.. on my ride to Heathrow I mentioned the wait to the driver and he informed me that there are some bell hops that have favorite taxi drivers that give them tips (he was sure to inform me he wasn't one). Before checking out, I went downstairs for breakfast and a walk.. upon return I deliberately asked one of the doormen if there are always taxis coming through and was informed there is usually one so would be no waiting. Keeping this mind I did not rush.. and regretted it. The taxi driver took a longer route then I planned and was very aggressive, obviously annoyed I was curious and questioned the wait.. not at all comforting for a single woman to be at the mercy of. Needless to say, I'll be reserving a car next time.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Philip

喜歡：整潔度、員工素質和住宿環境和硬體
Fancy and nice atmosphere
於 2024 年 4 月住了 4 晚

6/10 一般般

Ingrid

不喜歡：員工素質
於 2024 年 4 月住了 2 晚

10/10 有夠讚

David Calhoun

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
So close to all the sights we wanted to see, and the help at the consierge desk was terrific. The breakfast was terrible and very expensive
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Tiv

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Really excellent staff and facilities
於 2024 年 4 月住了 1 晚
Solari 於 2024年4月24日回覆
Dear Tiv, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority. We hope to see you again soon. Kind Regards, Solari

10/10 有夠讚

Kevin

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed our stay. No Issues
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Jacki

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location for a family vacation. Close to the Thames, London Eye and Westminster. Easily walkable to 2 Tube stations. Hotel room was updated, spacious and clean. Would definitely stay again.
於 2024 年 4 月住了 4 晚
Mimi 於 2024年4月23日回覆
Thank you for your feedback, Jacki. We are happy to hear that you loved the location and was pleased with your hotel room. We look forward to seeing you again. Best wishes

10/10 有夠讚

Henry

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is very clean and have nice friendly staff. Very convenient to a lot of things like restaurant, shopping, tourist spots.
於 2024 年 4 月住了 7 晚

10/10 有夠讚

Ali

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Es war ein super Aufenthalt.
於 2024 年 4 月住了 3 晚
Mimi 於 2024年4月23日回覆
Hello Ali, thank you for your comment. We hope to see you again soon. Kind regards,

10/10 有夠讚

David

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Second time at the Park Plaza Westminster bridge and not the last time! Location is perfect! The suite 1-king is great for 2 adults and 2 children (6 & 9 yo). We’ve arrived earlier than expected, our room wasn’t ready but they’ve assigned us a ready one of the same level. Our daughters have loved the breakfast too!
於 2024 年 4 月住了 3 晚
Mimi 於 2024年4月23日回覆
Hello David, thank you for taking the time to provide us with your review, We are thrilled to hear that you and your family had a great experience and your daughter loved the breakfast choice. Usually, our guests praise our tasty and extensive breakfast experience so we are happy to hear this. Our team is looking forward to seeing you and your family again soon. Kindest regards

10/10 有夠讚

janine

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Stag Chechen in super nice Gave us a free upgrade
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Emily

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location!!! Views of Big Ben and very walkable to the major sites. The only reason I gave it a 4 out of 5 was that we requested our room to be cleaned each day only for them to only clean once during our 6 day stay. The lighting in our suite was also not great—in both the bathroom and the room itself.
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Dannette

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Durene

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was conveniently located near Big Ben and was easily aceesible to public and private transportation. Rooms were good size and clean. There was some confusion regarding upgrade for EcoClean to a free meal voucher, signs were posted in room, but the property no longer does this. Signs should be upated, very minor issue. I would recommend this property and plan on staying here in the future!
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Camila

Love itttt
於 2024 年 3 月住了 4 晚
Marylin 於 2024年4月17日回覆
Dear Camila, thank you for your feedback. It is great to hear that you loved your stay with us. We look forward to welcome you back. Best regards, Marylin

8/10 不錯哦

UEMATSU

喜歡：員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚

10/10 有夠讚

sanaa

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything
於 2024 年 3 月住了 6 晚
Kristine 於 2024年4月16日回覆
Dear Sanaa,Thank you for taking a moment to share your experience. We are so pleased to hear you enjoyed your stay with us. We look forward to welcoming you back again soon.Kind Regards,Kristine

6/10 一般般

Mia

情侶出遊, 家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
It seams the room was rushed to be cleaned For an expensive room I got better facilities from a basic premier inn There was limited tea and coffee And the room was cramped even after I up graded
於 2024 年 4 月住了 1 晚
Solari 於 2024年4月16日回覆
Dear Mia, thank you for your review. We are truly disappointed to learn that your experience has not been up to your expectations. Please rest assured we work extremely hard to deliver excellent experiences, and we are saddened that you felt differently on this occasion. Please rest assured we are in contact with our hotel team to investigate further what happened. We would love to welcome you back soon to have another opportunity to meet your expectations. Kind Regards, Solari

10/10 有夠讚

AKIRA

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
スタッフメンバーが親切で、非常に助かりました。
於 2024 年 4 月住了 7 晚
Solari 於 2024年4月16日回覆
Dear AKIRA, thank you for your great feedback. It is great to hear you loved your stay with us as well as the service our staff has provided. Delivering outstanding customer service is a top priority to us. We hope we can welcome you again and truly impress you next time. Kind regards, Solari

8/10 不錯哦

Helene Marie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bien ..mais… L accueil ´ ´n etait pas au rdv
於 2024 年 4 月住了 6 晚
Solari 於 2024年4月16日回覆
Thank you for taking the time to share your experience, Helene. I would like to express my sincere apology if there were aspects of our hotel staff that fell below expectations and did not give you a good impression, we apologize if our staff did not make you feel welcome. Your feedback is shared with the Management team, who will investigate this and take appropriate action. Kind regards, Solari.

10/10 有夠讚

Hassan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel
於 2024 年 4 月住了 6 晚
Reece 於 2024年4月15日回覆
Dear Hassan Thank you for taking the time to share your feedback from your visit to Park Plaza Westminster Bridge London.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors.Sincerely, Customer Service Team CSCPark Plaza Westminster Bridge London

10/10 有夠讚

Kimberley

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great room for a family of four. Staff very helpful. Everything just worked very well. We would definitely stay again.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Jonas

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bra och fräscht hotell med mycket bra läge. Bott där flera gånger
於 2024 年 4 月住了 2 晚
Kristine 於 2024年4月15日回覆
Thank you for taking a moment to share your experience. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.Kind Regards,Kristine

8/10 不錯哦

Hector

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ubicación
於 2024 年 4 月住了 3 晚
Santa 於 2024年4月12日回覆
Dear Hector, thank you for sharing your review. We are so happy to hear you liked our hotel and it's excellent location. We look forward to welcome you back soon! Best wishes,

10/10 有夠讚

Farzad

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The hotel in very convenient location. In the hart of central london. Room service was great and very friendly.
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Sarah

不喜歡：員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚

8/10 不錯哦

Joy

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved the location. Breakfast a Little pricey.
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Aravind

於 2024 年 3 月住了 6 晚

8/10 不錯哦

Jessica

於 2024 年 4 月住了 1 晚

4/10 不太好

Vladimir，lake tapps

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Room upgrade never work, i asked about it, they told we put yiuvon high floor, that is not room upgrade.
於 2024 年 4 月住了 2 晚
Eli 於 2024年4月10日回覆
Thank you for your message, Vladimir,We are sorry that a room upgrade was not available on this occasion. Expedia guest is entitled to a complimentary room upgrade, subject to availability. We hope you enjoyed your time with us regardless and that we can wow you next time! Kind regards,

8/10 不錯哦

Barbara

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Riesen Hotel mit sehr guter zentraler Lage zu den wichtigsten Sehenswürdigkeiten. Waren dort mit 2 Kindern, dafür perfekt ansonsten wäre es mir zu gross gewesen. Kleiner Pool, für den man allerdings Time Slots buchen muss, mit diesem Slot kann man dann 30min in den Pool. Frühstück hatten wir mitgebucht, würde ich das nächste Mal aber weg lassen, waren unterwegs deutlich besser frühstücken. Obwohl es mit 2 Kids praktisch war.
於 2024 年 3 月住了 4 晚

8/10 不錯哦

Erika

喜歡：員工素質
不喜歡：住宿環境和硬體
This hotel is in a great location and is overal very nice. However, I paid quite a lot of money for a nice room and was disappointed in the rooms condition for what I was paying. It could use updates and repairs. Light switches that barely worked, no working outlets by the bed (had to unplug the phone) or in the bathroom. Torn up chair and bedding, scuffed up furniture. If i paid less, i may not have cared so much, but this was shocking for a luxury hotel. The staff was all very helpful and friendly though.
於 2024 年 4 月住了 3 晚
Senami 於 2024年4月10日回覆
Thank you for sharing your experience, Erika. We are sorry that your room fell short of expectations on this occasion. We aim to surprise our guests with unique designs and a cosy atmosphere, so we regularly review and update our accommodations to ensure these standards are met. we have shared your feedback with the facilities team who will review it and take appropriate action. We hope for another opportunity to welcome you back and pleasantly surprise you. Kind regards, Senami

10/10 有夠讚

Mariel Famecar

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 5 晚

8/10 不錯哦

Alexi

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
good location. was able to check in early and staff was nice. Paid for breakfast - not much variety for price and same food everyday. other than that - good stay
於 2024 年 4 月住了 3 晚
Irene 於 2024年4月10日回覆
Dear Alexi, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 有夠讚

AURELIO ANAYA，SAHUAYO

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excelente Muy bien ubicado y limpio
於 2024 年 3 月住了 7 晚
Senami 於 2024年4月10日回覆
Dear Aurelio Anaya, thank you for your feedback. We are happy you enjoyed your stay with us. We hope you also enjoyed exploring the city. See you again soon! Kind regards, Senami

10/10 有夠讚

Christopher Diaz

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Tiene todo lo que necesitas
於 2024 年 3 月住了 8 晚

10/10 有夠讚

Jeremy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay, great location
於 2024 年 4 月住了 1 晚
Senami 於 2024年4月10日回覆
Thank you Jeremy for your feedback. We are happy you enjoyed your stay with us. We look forward to welcoming you back. Kind regards, Senami

4/10 不太好

Claudia

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Not available.
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Luz

於 2024 年 3 月住了 6 晚