"We had a nice stay at Sonesta ES Suites in Burlington, MA, while visiting from New Jersey for the weekend! One thing we really appreciated was how accommodating the staff was. We called ahead to ask if an early check-in was possible since we arrived earlier than expected, and they kindly allowed us to check in at 2 PM. That was a huge help and a great start to our stay!
When we arrived in our room, we did find a stink bug/beetle that needed to be addressed. We were able to locate a member of the housekeeping staff, who notified maintenance. Maintenance arrived a few minutes later and took care of the issue. We also noticed a few unusual stains in the living room, along with some areas on the walls and in the bathroom that could use additional attention and upkeep.
Despite these maintenance concerns, we enjoyed our stay and especially appreciated having a full-size refrigerator, microwave, and stove in the room. Those amenities made our weekend much more convenient and comfortable.
Overall, we had a good experience, and the friendliness and helpfulness of the staff really stood out. We appreciate how willing everyone was to assist us and accommodate our early check-in. With a little more attention to housekeeping and maintenance, this property could offer an even better guest experience. Thank you for making us feel welcome!"
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