"From start to finish the customer service provided by Corinthia was top tier! They emailed me beforehand to see if I was celebrating anything special and answered any questions ahead of my stay. Even though I opted out of having my room decorated for a fee, they still sent complimentary champagne for my anniversary. The location is not that close the downtown area but the shuttle was very helpful. Also it’s a $5 uber away so it was fine for me! I frequented one of the restaurant bars simply because the staff was so lovely!
My only complaint- the spa! They heavily advertised the thermal pool experience. It’s not that great. The water in the hot tubs were only lukewarm. I brought it to the staffs attention. It didn’t improve. They don’t tell you it’s a 70 pound experience and they only wave the fee if you pa for an 80 minute spa treatment. It’s expensive and I did not enjoy myself that much at all. "