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錢普尼斯森林小湖酒店的評分

4 out of 5
錢普尼斯森林小湖酒店
Portsmouth Road, Liphook, England

評論

7.2

不錯哦

10 分，有夠讚；151 則評論中有 48 則" "
8 分，不錯哦；151 則評論中有 37 則" "
6 分，一般般；151 則評論中有 29 則" "
4 分，不太好；151 則評論中有 24 則" "
2 分，很糟糕；151 則評論中有 13 則" "

8.0/10

整潔度

7.0/10

員工素質

8.8/10

設施服務

7.4/10

住宿環境和硬體

7.4/10

環保程度

評論

10/10 有夠讚

kelly

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Second time here and was amazing x
於 2024 年 5 月住了 1 晚

10/10 有夠讚

kelly

喜歡：整潔度和員工素質
Amazing place was perfect in every way would highly recommend and will def go back
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Debbie

喜歡：整潔度
The property is set in the most idyllic settings,the lake is stunning.Property from the outside is stately absolutely stunning.The staff on arriving was obviously not a people person whilst other members of staff couldn't do enough.Our room was pleasant but other areas needed attention.The whole property smells devine but stained carpets really wasnt pleasent..
於 2024 年 3 月住了 2 晚

6/10 一般般

Magda

於 2024 年 2 月住了 2 晚

2/10 很糟糕

Peter

商務旅客
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 6 晚

6/10 一般般

Katrina

喜歡：整潔度、員工素質和客房舒適度
Mixed
We have had 3 previous trips to Champneys resorts and thought we understood the service offering. However we are unlikely to stay again. This is not a value for money experience. Aside from being able to walk around in a bathrobe there is nothing different here to a normal hotel with spa facilities. Our fault for not reading the confirmation email when booked but we assumed based on past experience that the use of the spa facilities came with the booking. They didn't. We had to pay an additional £70 each per day of our stay. For this one of the jacuzzi's did not have all the jets working, the large shared sauna was not hot enough, and a small shared sauna was closed. The small shared steam room was also not the best. The fitness classes also now charge a fee. The aqua fit class was disappointing. I find this pricing structure bizarre for this type of resort. In saying that the reception staff member who checked us in and out was wonderful - professional and accommodating. We didn't know until checkout that they resort had provided us a complimentary dinner to celebrate our wedding anniversary which was a nice touch. Our New Zealand waiter also demonstrated a good understanding of customer service - some of the other serving staff could learn from him.
於 2023 年 12 月住了 2 晚

2/10 很糟糕

Ellie

不喜歡：整潔度、員工素質和住宿環境和硬體
I normally stay at champneys at least twice a year and have the best experience but it’s massively gone down hill. Really disappointed in my stay
於 2024 年 1 月住了 1 晚

10/10 有夠讚

NICOLA

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent!
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Israk

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff and and services were exceptional and the spa facilities were very good - perfect for a day or two to unwind. I would also recommend having dinner at the in house resturaunt as the quality of food was amazing. Great for an overnight stay with a day spa add on for the next day - you get what you pay for
於 2023 年 12 月住了 1 晚

10/10 有夠讚

NICOLA

商務旅客
喜歡：整潔度、員工素質和設施服務
All staff were extremely helpful.
於 2023 年 12 月住了 4 晚

10/10 有夠讚

Vivienne

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 3 晚

10/10 有夠讚

Anne

於 2023 年 10 月住了 1 晚

10/10 有夠讚

Patrick

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service, friendly staff. Amazing property!
於 2023 年 10 月住了 1 晚

6/10 一般般

Debbie

情侶出遊
不喜歡：設施服務和住宿環境和硬體
The whole place looked very tired and in need for refurbishment. Poor maintenance. Staff were very laps. It took us ages to check in. Room ok bathroom very dated. Facilities Spa Reception on ground floor 4 people was standing there talking I had to get there attention to get Spa Menu. They just said you need to go upstairs. Outside pool slabs uneven. Pool dirty again very tatty. We ordered food on the terrace. ordered at desk had to wait until he was finishing what he was doing. We ordered simple turkey sandwich and chicken wrap and two juices. Took our number and sat down at dirty table on terrace. Eventually food come. Just one sandwich. he also delivered food to table next to us. He said nothing. Just brought our drinks and again said nothing. We mentioned we are still waiting for wrap. He said yes its coming. 20min later I went in to ask for my wrap, he was busy talking to colleague. He said again yes its coming. I sat down and further 15mins my wrap came. My partner had finished his. In evening booked set menu food was excellent. No fault and service was better but not what you would expect. after our meal we wanted to sit outside with a drink. We ordered drink at bar and girl said she would bring it to us. We sat and chatted. Again 20min we asked girl that passed us do you know where drinks are. She said oh yes one moment please. We sat for a further 10-15mins and decided not to bother. Very dissappointed not Champneys we'd expected.

6/10 一般般

Karl

不喜歡：整潔度、員工素質和客房舒適度
Costly for average hotel and spar.
Hotel is tired and in need of update. Room was extremely warm making it very uncomfortable to sleep, desperately needs air conditioning. Restaurant food is average, choose well…. Spar is good, but lacks service, if you go in the evening be prepared to bring your own towels. Would I go again - no.
於 2023 年 9 月住了 2 晚

6/10 一般般

Matthew

於 2023 年 9 月住了 1 晚

8/10 不錯哦

Richard

喜歡：整潔度和住宿環境和硬體
Spa was really good but the rooms was a disappointment in the fact we had two single beds pushed together with separate bedding so our romantic weekend was not so. Breakfast we was left standing around for ten minutes waiting to be seated and then had to go find a waiter/waitress to take our order. Wasn’t very smooth.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

carol

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect place to unwind!
Very relaxing and all staff friendly and accommodating
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Roland

於 2023 年 7 月住了 1 晚

8/10 不錯哦

Elizabeth

於 2023 年 7 月住了 1 晚

10/10 有夠讚

NICOLA

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All the staff were very friendly especially Claudia. Nothing was too much trouble for them.

4/10 不太好

Jonathan

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Great venue - operationally needs a little love
Unfortunately this trip left a fair bit to be desired. The most notable part was that I was leaving early the following morning and did make the staff aware of this at check-in (no breakfast needed etc) however when I went to leave there was no one trained to do check outs - so I was told I could leave and they would just charge my card for dinner etc (which I didn't get a phone call about or even an invoice sent).
於 2022 年 12 月住了 1 晚

4/10 不太好

Janet

喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Room lights didn't work. Was told I could have another room, but no-one got back to me after over an hour of waiting late at night. Following morning I had to have shower etc and get ready in dark bathroom.. Informed reception on check out and asked for manager to contact me. Still waiting for contact 8 days later ... Tried calling but kept on hold and informed that call rates were charged at expensive rate

10/10 有夠讚

Zoe

於 2022 年 10 月住了 1 晚

10/10 有夠讚

David

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I had an amazing stay and loved it overall. However, I think there is room for improvement with the food. Some things were delicious but a lot were mediocre and could have been better.
於 2022 年 10 月住了 3 晚

2/10 很糟糕

真實旅客

不喜歡：員工素質和住宿環境和硬體
Don’t bother
The hotel is rated as a 4 star establishment, we had to queue for 20 minutes for both lunch and dinner. Paid an extra £55pp to have use of the facilities as you can only check in at 5pm. Took to the spa for a swim and relax, only to be disturbed by an aqua workout session in the main pool for an hour, with a very load instructor and very load music, hardly relaxing. Their Orangery close’s at 5pm so nowhere to go for pre or post dinner drinks. The building is very nice and the grounds are lovely. The reception staff are very good, however we did not stay overnight, left and went home ( 1 hour drive ), would not recommend. £200 for the room £110 to access the facilities, dinner £32pp plus supplement cost I.e. the steak was an extra £9.95, wine was £10.50 a glass 125ml… This is a place that I would avoid all together.
Ordered the steak to be medium, this is what arrived. Spoke with the manager and he said that’s how it comes???
They need to be more pro maintenance.
於 2022 年 10 月住了 1 晚

8/10 不錯哦

Lucy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The perfect place for a tranquil escape! Absolutely no problem to be on your own.
於 2022 年 10 月住了 2 晚

8/10 不錯哦

Robert

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 9 月住了 1 晚

10/10 有夠讚

Seniz

於 2022 年 9 月住了 1 晚

6/10 一般般

Sifiso

不喜歡：整潔度和員工素質
I enjoyed my massage
於 2022 年 9 月住了 2 晚

4/10 不太好

Namita

於 2022 年 8 月住了 1 晚

10/10 有夠讚

Anthony

喜歡：整潔度、員工素質和住宿環境和硬體
Experience was very very pleasant recommend it hig
Experience was very very pleasant recommend it highly
於 2022 年 8 月住了 1 晚

6/10 一般般

Tomas

情侶出遊
不喜歡：員工素質
Wasn’t enough staff everywhere, the mattress of the bed was to squeaky and too old, stained cups at breakfast, no spirit drinks at the bar…. Not be going back 😕
於 2022 年 8 月住了 2 晚

8/10 不錯哦

Helen

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
The property was clean, and the surrounding area very calm and peaceful (large grounds, lake). Nice staff, and the hotel and spa weren't overrun with people. The one thing which could be improved is the length of access to the facilities: check in is at 5pm, which is already pretty late to check in, and checkout is at 10am. If you want to use the facilities otherside of these hours, you need to pay another £55. When you're paying £280 for 1 night for 1 room, it seems a bit out of order to not have a wider window to be able to use the facilities.
於 2022 年 7 月住了 1 晚

6/10 一般般

Harvey

家庭旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體和客房舒適度
Not what you think
Fairly underwhelmed. No air con and a shower in a bath. Mid level travel lodge but with a central one on price tag
於 2022 年 6 月住了 3 晚

4/10 不太好

John

情侶出遊
喜歡：員工素質和設施服務
不喜歡：整潔度和住宿環境和硬體
The staff were very engaging however the food was bland with the atmosphere in the restaurant bordering on a Mc Donald’s on a Saturday afternoon.The cleanliness was very poor with stained carpets throughout the property, table tops in the restaurant were sticky, seating stained and grubby and the restaurant had not been cleaned from the previous night as food was still on the floor at breakfast!! Not a pleasant experience at all!
於 2022 年 6 月住了 1 晚

10/10 有夠讚

Sariff

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 5 月住了 1 晚

8/10 不錯哦

Karen

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
As you pull into the driveway up towards the spa/ hotel you are already feeling the stress fall away. It’s stunning! On arrival we were treated by a friendly receptionist who checked us in quickly . She booked us into breakfast and told us about the spa facilities The room was clean but basic. We didn’t have a view which was disappointing, but the bed was super soft and I had the best night sleep. The spa was clean and had all the facilities you’d expect. We used the outdoor jacuzzi which was lovely on a warm day. The hotel was not busy so we were able to get sun beds etc without any problem We didn’t have dinner at the hotel , on walking past the restaurant seemed quiet and without atmosphere. There was no music anywhere. We fancied a hot drink and cake late afternoon but everything shut at 5 so not possible , so take snacks and drinks with you (although you could get alcohol from the restaurant) Breakfast was ok, food as expected at a health spa nothing special , the waiting staff were having a really bad day , no tables were being cleared and food was running out faster than they could get it out . We didn’t bother trying to pay for anything extra as they just were too busy. You had to help yourself to hot drinks and make toast etc so not sure why they were so overrun, my only criticism of this beautiful spa. Overall a relaxing stay in beautiful surroundings
於 2022 年 6 月住了 1 晚

6/10 一般般

Marcus

情侶出遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Staff seemed very tense and didn't actively engage with guests
於 2022 年 5 月住了 1 晚

2/10 很糟糕

Sukhvinder

於 2022 年 5 月住了 1 晚

8/10 不錯哦

Sabina

於 2022 年 4 月住了 1 晚

4/10 不太好

真實旅客

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Seriously wouldn’t bother going.
Spa facilities seriously tired and limited. Bedroom in need of redecoration. Bed linen covered in hairs and had holes in.
於 2022 年 4 月住了 1 晚

8/10 不錯哦

Marie Christine

喜歡：住宿環境和硬體和客房舒適度
於 2022 年 3 月住了 1 晚

8/10 不錯哦

Lorraine

喜歡：整潔度、員工素質和住宿環境和硬體
於 2022 年 2 月住了 2 晚

8/10 不錯哦

Jack

喜歡：整潔度和住宿環境和硬體
於 2021 年 12 月住了 2 晚

6/10 一般般

Ethan

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
For a break not for business
So this is a really nice spa! Probably one to take your partner to not really for business. The WiFi isn’t very good, check in and out takes forever and the staff are trying to upswell me a spa day and products. Personally wouldn’t use the restaurant as there is no bar etc some lovely pubs up the road. Can’t fault the facilities though, spa is very nice
於 2021 年 12 月住了 2 晚

2/10 很糟糕

Helen

於 2021 年 11 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nothing special. Breakfast is rubbish. Food is served in tiny plates
於 2021 年 11 月住了 1 晚

4/10 不太好

Richard

喜歡：員工素質
不喜歡：住宿環境和硬體
Great Staff just very tired and dated venue.
The place was just very tired looking and in need of a refurb, the bedroom and bathroom looked tired and 20 years out of date and likewise in the main lounge areas. It didn’t help that both mornings by around 8.00AM on the Friday and 8.30AM on the Saturday there were workmen replacing woodwork around door frames either side of my room tapping and banging away which was a lovely way to be woken up in a place you come to for relaxation! Also the one and only bar they had which was in their dining hall, it didn’t exactly feel like a Resturant, did not stock beer not bottled and not draft only wine it was just weird. The one saving grace was that any of the staff serving in the “restaurant” were fantastic and very enthusiastic and went out of their way to try and compensate for the lack of beer which really was most appreciated. Additionally the night Porter who managed to get me into my room after a very late arrival (1.30AM) did a fine job of a non standard check in.
於 2021 年 9 月住了 2 晚

4/10 不太好

Stuart

不喜歡：員工素質
於 2021 年 9 月住了 1 晚