"Sad to say this hotel has lost its charm. A lot of small details in the room were missing. For example to teabags, no milk, no tissues in the bathroom. Which add up to a staffing problem in room presentation. We had an issue with the evening meal. I ordered fish and chips which I have done on previous stays at the hotel, but on this occasion I was served fish and what tasted like cardboard chips. My wife had another dish which didn’t look or taste what was stated on the menu. No one came to us to check if the meal was ok. The restaurant at the hotel was full and only a small staff on. Eventually the waiter came to our table to ask if we wanted a dessert. At that stag I told him about my meal. He told me that had a Bolivian contract chef on at the moment and his meals can be hit or miss. He told me he would not charge me for the chips. But he could see I only eat half of the fish. Like how can you eat fish and chips without the chips!! My wife was so annoyed with the situation she didn’t, mention her meal which was to say the leased poor standard. Totally dismayed with the standard of service at this hotel.. for your comments please."
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