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峇里島查雅加達飯店 - CHSE 認證的評分

3.5 out of 5
峇里島查雅加達飯店 - CHSE 認證
Jl. Werkudara Street, Legian, Bali

評論

7.4

不錯哦

10 分，有夠讚；927 則評論中有 194 則" "
8 分，不錯哦；927 則評論中有 375 則" "
6 分，一般般；927 則評論中有 221 則" "
4 分，不太好；927 則評論中有 91 則" "
2 分，很糟糕；927 則評論中有 46 則" "

7.2/10

整潔度

7.8/10

員工素質

7.4/10

設施服務

6.6/10

住宿環境和硬體

7.4/10

環保程度

評論

10/10 有夠讚

ITING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
飯店服務人員態度優良，幾乎都能用英語溝通，環境很美、寬敞，飯店除了附有游泳池，後面就是沙灘，很適合度假放鬆，四週圍都有商家可逛，地點便利。
於 2018 年 10 月住了 3 晚

4/10 不太好

Brian

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
I have stayed at the Jayakarta before and I think this is by far one of the worst rooms I have stayed at with them. Service was good, staff always nice and friendly but that room was terrible. I won’t stay there again.
於 2024 年 4 月住了 4 晚

8/10 不錯哦

Ann

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location very helpful staff
於 2024 年 4 月住了 2 晚
Rachmat 於 2024年4月22日回覆
Thank you for stayed with us.We are looking forward to your next visit.

8/10 不錯哦

Brian

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Tæt på stranden
於 2024 年 3 月住了 12 晚
Rachmat 於 2024年4月22日回覆
Tak for dit besøg.

4/10 不太好

Anne Louise

情侶出遊, 團體旅遊
不喜歡：設施服務和住宿環境和硬體
Very old but clean. Pool area poor condition. Buffet breakfast worst I’ve had in Bali.
於 2024 年 1 月住了 5 晚
Rachmat 於 2024年4月22日回覆
We are sorry to read your bad experienced during your stay. We always try to provide our best service as much as we can.

8/10 不錯哦

Timothy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All good
於 2024 年 3 月住了 10 晚
Rachmat 於 2024年4月9日回覆
Thank you for stayed with us.See you again next time.

8/10 不錯哦

Valerie

情侶出遊
喜歡：員工素質和設施服務
The rooms need a total update…the chairs on the balcony are dated and old. The staff very helpful and friendly. Great location, nice gardens, but need more umbrellas by the pool
於 2024 年 2 月住了 15 晚
Rachmat 於 2024年3月21日回覆
Thank you for stayed with us and good review.Much appreciated.

6/10 一般般

Deanne

情侶出遊, 團體旅遊, 家庭旅遊, 親子旅遊
不喜歡：住宿環境和硬體
We upgraded our room to executive suite and paid top dollar the room was magnificent however toilet blocked every day and bedroom was a little warm i was locked out of my room on one occasion as cards wouldn't work i found the reception response hit and miss given whst we were paying per night i expecyrd primo but quite frankly was left disappointed
於 2024 年 3 月住了 7 晚
Rachmat 於 2024年3月21日回覆
We are apologize for what you had during your stay.We will keep our best to serve our customers to make every one happy.

4/10 不太好

Steven

情侶出遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Good location, close to most things. Staff were very friendly and helpful… but geez the property is old and tired
於 2024 年 2 月住了 8 晚
Rachmat 於 2024年3月21日回覆
Thank you for your review. We understand that we have some weaknesses but will keep try our best to provide what we can..

10/10 有夠讚

Christakis，Aintree

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location is fantastic, staff are wonderful, property has everything
於 2024 年 2 月住了 19 晚
Rachmat 於 2024年3月21日回覆
Thank you for spent your time with us. We are waiting for your next visit.

4/10 不太好

Rodney

於 2024 年 2 月住了 5 晚
Rachmat 於 2024年3月21日回覆
Thank you for stayed with us.

10/10 有夠讚

Lucia

喜歡：整潔度、員工素質和住宿環境和硬體
The Jayakarta Resort and Spa is in a great location. There are many great restaurants nearby on the beach front. Great shopping, money changers, cafe and plenty of Massage places when you exit resort from street front. Rooms are a little tired but comfortable and clean.
於 2024 年 2 月住了 7 晚
Rachmat 於 2024年2月23日回覆
Thank you for your positive review. Much appreciated.

8/10 不錯哦

Julia

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I think this is a great value for the money. The facility is older and with that comes dampness in the room/with a slight smell. But that is the only thing I have to say negative. The staff is friendly and always helpful. When I asked for my hot water to be hotter it was handled ASAP. The pool areas are very nice and the location gets an A because it's so close to the beach. I would stay there again without hesitation.
於 2024 年 1 月住了 15 晚
Rachmat 於 2024年2月23日回覆
Thank you for stayed with us. We are very happy to read your nice experience during your stay.

8/10 不錯哦

Aaron

喜歡：整潔度和員工素質
於 2024 年 1 月住了 6 晚
Rachmat 於 2024年2月12日回覆
Thank you for spent yout holiday at our hotel.

10/10 有夠讚

Katri

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 4 晚
Rachmat 於 2024年2月12日回覆
Thank you very much.

10/10 有夠讚

Antionette

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質和設施服務
The hotel is a dated but clean. The staff could ‘t do enough for you . I will definitely stay again at this hotel.
於 2024 年 1 月住了 6 晚
Rachmat 於 2024年1月20日回覆
Thank you for stayed with us.We are waiting forward to your next visit.

8/10 不錯哦

revice graham

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Overall jayakarta is great however some of the snack foods are very poor and unsure the quality of their cocktails have genuine spirits in them. Buffet breakfast is great.
於 2024 年 1 月住了 9 晚
Rachmat 於 2024年1月20日回覆
Thank you for stayed with us. We will always try our best to make our guests happy.

8/10 不錯哦

Keine

團體旅遊
喜歡：整潔度、員工素質和設施服務
Nice Pool-Landscape, good position directly on the Beach, closed to the City. Rooms funiture old, bathroom needs a renovation.
於 2024 年 1 月住了 12 晚
Rachmat 於 2024年2月12日回覆
Thank you for stayed with us. We really hope that you will be back to visit us in the future.

8/10 不錯哦

JOHN，Melville

於 2024 年 1 月住了 7 晚
Rachmat 於 2024年1月20日回覆
Thank you for stayed with us.

6/10 一般般

Luke

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Really disappointed, stayed here a few times before. But now the resort is run down in all aspects unfortunately. Can’t even get the basics like towels, soap etc. A shame really.
於 2023 年 12 月住了 12 晚
Rachmat 於 2024年1月20日回覆
We ard very sorry to hear that our services was not good enough for you. We will use your review to try to improve our services in the future.

8/10 不錯哦

Chloe

情侶出遊, 家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
.
於 2023 年 12 月住了 9 晚
Rachmat 於 2024年1月11日回覆
Thank you for spent your holiday with us.We are waiting forward to your next visit.

8/10 不錯哦

Måns

於 2023 年 12 月住了 7 晚
Rachmat 於 2024年1月11日回覆
Thank you for stayed with us.We are waiting for your next booking at our property.

2/10 很糟糕

Claudine，ERINA

情侶出遊
不喜歡：設施服務
Just awful! Mouldy and old nothing like the photos only positive is location. Do not recommend
於 2023 年 12 月住了 8 晚
Rachmat 於 2024年1月11日回覆
We are sorry to read your bad experience during your stay.We are fully understant that we have some weakness with our services and will keep triying to improve as we can.

4/10 不太好

FRED

家庭旅遊
HORRIBLE MANAGEMENT
The hotel staff were great… the management not so much.. they were horrible. I paid for my father in law to stay over two weeks. I gave the hotel my CC, my phone number and my email. I pre paid the entire stay. I arranged for him to be able to sign at the restaurant and bar. The last day he was there was New Year’s Eve, at triple the price, he ordered a margarita, while he was relaxing with his drink, hotel manager came up to him and told him that he needed to finish his drink and leave because he had no money. He spent the rest of New Year’s eve in his room without food or drink. Imagine refusing to give a 84 year old man who uses a walker to get around the hotel, any food or drink for the entire day. Especially having per paid his room for the entire stay. I checked him out the next day.
於 2023 年 12 月住了 5 晚
Rachmat 於 2024年1月4日回覆
Apologize us for your bad experience during your stay. We will evaluate our service standart to upgrade our services.Thank you.

8/10 不錯哦

Roderick James

喜歡：整潔度和員工素質
於 2023 年 12 月住了 4 晚
Rachmat 於 2024年1月11日回覆
Thank you for stayed with us.Looking forward to your next visit.

2/10 很糟糕

FRED

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
They do not know how to take care of their guests.
於 2023 年 12 月住了 5 晚
Rachmat 於 2024年1月11日回覆
We are very sorry for your bad experience during your stay.We understant that some people did not get what they need especially during peak season.

8/10 不錯哦

David

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The staff and the grounds were maintained including the 3 swimming pools.
於 2023 年 12 月住了 12 晚
Rachmat 於 2024年1月11日回覆
Thank you for spent your time at our hotel.We are waiting to your next visit at our hotel.

4/10 不太好

Alex

喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
Needs a bit of maintenance looking very tired and dated. Did see quite a few rats at breakfast tables in morning and evening staff seem to find it quite amusing.
於 2023 年 12 月住了 6 晚
Rachmat 於 2024年1月4日回覆
Thank you for your review. We will try to evaluate our service to provide our guests better services in the future.

10/10 有夠讚

Sue

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The location and staff were great. Loved our stay. Breakfast was good. The only negative was the pool was too warm.
於 2023 年 12 月住了 4 晚
Rachmat 於 2024年1月11日回覆
Thank you for your positive review.We are very happy to read your happy experience during your stay.

10/10 有夠讚

Donald

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Well priced...great garden like surroundings Walking distance to the beach or many restaurants
於 2023 年 12 月住了 1 晚
Rachmat 於 2024年1月4日回覆
Thank you for stayed with us. We are waiting forward to your next visit.

10/10 有夠讚

Peter

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A must stay resort. Excellent location and everything in 1 place. Go the buffet each night.
於 2023 年 12 月住了 2 晚
Rachmat 於 2024年1月4日回覆
Thank you for your positive review. We are very happy to read your happy experience.

4/10 不太好

Latiesha Mary

於 2023 年 11 月住了 8 晚
Rachmat 於 2024年1月11日回覆
Thank you for stayed with us.

6/10 一般般

Lauren

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
If you are on a budget and don’t spend a lot of time at the hotel then it’s great. The rooms are very run down and really need some upgrades. There is no shade around the pool area during the heat of the day and the tiling around the wet areas makes for an accident waiting to happen. We had multiple near misses.
於 2023 年 11 月住了 9 晚
Rachmat 於 2024年1月11日回覆
Thank you for your review.We will keep triying to improve our services among some of our weakness.We are happy when our guest happy.

8/10 不錯哦

Wayne Edward，southern river

喜歡：員工素質和住宿環境和硬體
於 2023 年 11 月住了 5 晚
Rachmat 於 2023年11月29日回覆
Thank you for stayed with us.See you next time.

6/10 一般般

Janell

情侶出遊
喜歡：整潔度和員工素質
Staff are friendly and polite great position facilities and room in particular and very tired
於 2023 年 11 月住了 4 晚
Rachmat 於 2023年11月20日回覆
Thank you for stayed with us.We hope you will be back in the future.

6/10 一般般

Norelle

團體旅遊
Staff were friendly around pool tiles were very slippery and super hot breakfast was good
於 2023 年 11 月住了 4 晚
Rachmat 於 2023年11月16日回覆
Thank you for stayed with us.We will escalate your review to our top management to improve.

8/10 不錯哦

Margaret Rose

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved that it was close to the beach Loved the pool area But it is dangerous with wet slippery tiles and heard of a few accidents needs rubber matting all around not just a couple of bits A really nice property
於 2023 年 11 月住了 7 晚
Rachmat 於 2023年11月14日回覆
Thank you for stayed with us.We will try to solve the slippery issue.

6/10 一般般

peter

喜歡：員工素質
不喜歡：整潔度
於 2023 年 10 月住了 9 晚
Rachmat 於 2023年11月14日回覆
Thank you for stayed with us and your review.Much appreciated.

6/10 一般般

Wendy

情侶出遊
喜歡：設施服務
Staff were kind and responsive. Location to shops / bars good. Check-in easy. Grounds well maintained. Room was a long way from the pool area but bed comfy. Despite being a little outdated it was generally good value for money. Breakfast was good.
於 2023 年 10 月住了 8 晚
Rachmat 於 2023年11月13日回覆
Thank you for stayed with us. We really hope that you will be back in the future.

10/10 有夠讚

Kirill

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 4 晚
Rachmat 於 2023年11月13日回覆
We are verry happy to see your positive review.Thank you very much.

8/10 不錯哦

carol

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 6 晚
Rachmat 於 2023年11月13日回覆
Thank you for your positive review.Much appreciated.

10/10 有夠讚

Kate Amelia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful. Australian bogans stay here however.
於 2023 年 10 月住了 6 晚
Rachmat 於 2023年10月31日回覆
Thank you for your positive review.Much appreciated.

6/10 一般般

Ann-Marie

家庭旅遊
喜歡：設施服務和住宿環境和硬體
The linen smelt like smoke/ cigarettes The staff were all friendly except the bar by pool
於 2023 年 10 月住了 1 晚
Rachmat 於 2023年10月31日回覆
Thank you for spent your holiday at our hotel.We always tries to provied our best services but still fully understand that we also have lackness.

8/10 不錯哦

Rebecca

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質和設施服務
Have previously stayed here. Love the location, it’s a bit tired, pool tiles are very slippery. Would definitely stay again, I just love the location and the gardens surrounding.
於 2023 年 9 月住了 16 晚
Rachmat 於 2023年10月31日回覆
Thank you for your positive review,We are waiting forward to your next visit.

10/10 有夠讚

Sandra

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 9 晚
Rachmat 於 2023年10月31日回覆
Thank you for your positive review

6/10 一般般

Kevina

家庭旅遊
不喜歡：住宿環境和硬體
The apartments need a renovation. The shower had no pressure at all. Under the beds had never been vacuumed. The railings were very rusted and unsafe.
於 2023 年 10 月住了 7 晚
Rachmat 於 2023年10月20日回覆
We are very sorry for your bad experienced. We will try our best to anticipate the same problem happen in the future.

8/10 不錯哦

Greg Shane

喜歡：整潔度、員工素質和住宿環境和硬體
Good location
於 2023 年 10 月住了 7 晚
Rachmat 於 2023年10月20日回覆
Thank you for your review. Much appreciated.

8/10 不錯哦

Gary

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 10 晚
Rachmat 於 2023年10月15日回覆
Thank you for spent your holiday with us.We are waiting for your next visit.

4/10 不太好

Kellie

家庭旅遊
不喜歡：住宿環境和硬體
Needs better cleaning and maintenance within the rooms and around the pool areas. Arrived only to find our booked 'interconnecting' rooms were not available and we were sent off to 2 individual rooms (kids too young to be separated) with no apology or warning. The right room combo was only found after we demanded free accomm for the first night. TV and internet access was very sporadic with whole days with no access to either TV or internet, which, when they are paid for and relied on for work and family entertainment, is very frustrating to not have access to, with no apology or explanation to any guests.
於 2023 年 9 月住了 12 晚
Rachmat 於 2023年10月12日回覆
Thank you for stayed with us.Please apologize us for your bad experienced. We understand that we have several weakness need our attention..We are working hard to serve our best services as much as we can but sometime we did not succeed.

10/10 有夠讚

SUZIE

於 2023 年 9 月住了 6 晚
Rachmat 於 2023年10月12日回覆
Thank you for your positive review. Much appreciated.