Pay the money-stay else where. We reserved a standard room queen bed. We received a shoe closet with a twin bed. For a couple this was far less than ideal. AC didn't work. Which since we had two adults in a twin the lack of AC was a particular insult. We had to keep fanning the room by opening and closing the door rapidly. The tv received one channel-ESPN. After a day of travel watching football reruns and sports news shows was not my ideal. The shower had two choices, scalding or ice cold. At least we could cool off in the shower if we could stand in it for longer than 30 seconds.
When we brought this to the hotel staffs attention I was told "We don't assign rooms until you check in. And we'll make sure to send maintenance in the morning to address your concerns." Great, we check out in the morning. I'm so glad they can fix the AC for the next guest and leave us miserable. And all of this mess cost us 87$ for this show closet and a 45$ for a resort charge.
The word is simple stay somewhere else. The staff, minus Erica at the desk,was rude, dismissive, and completely unhelpful. To say they didn't care about us or our issue would be under selling their response. They couldn't have shown they didn't care any more clearly.
In the morning when we re-raised our issues my spouse was told I smiled and was excited to stay in a twin. As a 49 year old man that loves his spouse I can tell you I had no excitement to cram onto a twin bed with my partner. The managment they suck