Extremely disappointed! Checking in was a hassle! We struggled to find the correct location since the address listed on Expedia wasn’t the actual check-in spot. Instead, we had to drive around the courthouse to find it. The safety of this place is highly concerning! The room door wouldn’t lock, and we had to barricade it with chairs while traveling with our two kids!
Being a Pocono Mountain resort, they should be prepared for snow, but that wasn’t the case. We had to slide through the snow just to reach our cars. The front entrance wasn’t shoveled or salted, and neither was the parking lot. Many guests, including us, were stuck trying to leave, with cars slipping down the hill. One even crashed into the trees!!!
When I called the front desk for help, they said they are aware of the situation and they were working on it! This was at 11 AM by checkout time and nothing had been done!!! It’s unacceptable ! They didn’t prioritize guests safety, especially families traveling with children!!!