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All was wonderful!

The people are great! The room was clean and homey. The free breakfast was amazing, and the free midnight noodles were delicious.

Excellent. I loved the private onsen and the view from my room- breathtaking. We went to Nita Pass to the gondola and the view is amazing. Just a note for westerners, the food can be challenging if you aren’t familiar or like traditional Japanese food. I do not eat pork or beef. I still enjoyed my stay and would highly recommend to anyone.

Location is good, near the shopping area.

Excelente ubicacion , excelente facilities,la temperature del agua El banho termal publico Este Uno's grados mas caliente Seria excelente. Para los que no tomanos desayuno en la manana, un servicio de cafe fresco en la manana Seria excelente. Si tuviera souvenirs de productos artesaneles de kumamoto como panuelos, llaveros,wallet Seria muy bonito.

Second time staying. Convenient location to shopping.

This was a nice amount of space for the living, dining, kitchen, bedroom and bathroom. We were able to do a load of laundry and also relax on the comfortable couch to watch some TV on the large projection. Good location to walk to several sites and catch public transportation. Staff were helpful when we had questions.

The best hotel while in Kumamoto. Very close to all shopping and dining options. Very upscale hotel.

The facility is clean. The staff is very helpful. Breakfast was great. Will stay again.

This was a gem of a hotel in the middle of NOWHERE. But I can't fault the hotel with that. The hotel was very clean, staff was nice and my room is huge for even Western standards. Just nothing to eat around that location... 😯

Rooms were wonderful and the staff was so attentive and friendly. Great location so close to Sakuramachi, the shopping arcade, and the Kumamoto Castle and right across the street from the tram station. Laundry machines were always clean and you can check the status on the TV without leaving your room which was so nice.