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基隆拿溫德姆華美達飯店及會議中心的評分

3 out of 5
基隆拿溫德姆華美達飯店及會議中心
2170 Harvey Ave, Kelowna, BC

評論

8.0

非常好

10 分，有夠讚；1002 則評論中有 359 則" "
8 分，不錯哦；1002 則評論中有 400 則" "
6 分，一般般；1002 則評論中有 122 則" "
4 分，不太好；1002 則評論中有 79 則" "
2 分，很糟糕；1002 則評論中有 42 則" "

8.2/10

整潔度

8.4/10

員工素質

7.8/10

設施服務

7.8/10

住宿環境和硬體

7.8/10

環保程度

評論

10/10 有夠讚

Tony

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very comfortable room! Heating/cooling system worked perfectly! Quiet…loved the bed/mattress and fluffy pillows.
於 2024 年 5 月住了 2 晚

8/10 不錯哦

CHAD

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Pretty much all amenities within walking distance
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Greg

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚
Sushmita R. - Front Desk Representative 於 2024年5月17日回覆
Thank you for your feedback! We're delighted you enjoyed your stay, and our service. We hope to welcome you back soon!

10/10 有夠讚

Jesse

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff clean and awesome
於 2024 年 5 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年5月17日回覆
Thank you for your feedback! We're delighted you enjoyed your stay. We hope to welcome you back soon!

10/10 有夠讚

Jim

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel & excellent service
於 2024 年 5 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年5月15日回覆
Thank you for your feedback! We're delighted you enjoyed your stay, and our service. We hope to welcome you back soon!

10/10 有夠讚

chris

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice and clean and quiet and close ro everything
於 2024 年 3 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年5月15日回覆
Thank you for your feedback! We're delighted you found our location convenient. We hope to welcome you back soon!

10/10 有夠讚

Peter

喜歡：整潔度、員工素質和住宿環境和硬體
It was very clean.
於 2024 年 5 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年5月17日回覆
Thank you for your feedback! We're delighted you enjoyed your stay, and appreciated our cleanliness. We hope to welcome you back soon!

8/10 不錯哦

Conrad

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Kids running around the halls at 9 at night
於 2024 年 5 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年5月14日回覆
Thank you for your feedback. We're sorry for the disturbance caused by kids running in the halls. In future we’ll ensure a quieter environment for you.

8/10 不錯哦

Darren

情侶出遊
喜歡：整潔度、員工素質和設施服務
I really liked the suite in 334. However the New York suite that we moved to on the 8th was not a 0. - Charging station had 1 plug not working. - Hair dryer did not work on setting #1 - Furniture was scratched up a lot. Over all for an extra $100 per night not the greatest value.
於 2024 年 5 月住了 7 晚
Sushmita R. - Front Desk Representative 於 2024年5月14日回覆
Thank you for your feedback. We're glad you liked the suite in 334 but sorry to hear about the issues with the New York suite. We'll address these concerns to improve our guest experience. Thank you for bringing this to our attention.

8/10 不錯哦

Kathryn

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location for doing business in Kelowna.
於 2024 年 5 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年5月14日回覆
Thank you for your feedback! We're delighted you found our location convenient. We hope to welcome you back soon!

10/10 有夠讚

Dean

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great overnight stay. Close to shopping. Really clean but Older facilitiy. Great pub on location. Freindly staff and easy check in. Excellent stay.
於 2024 年 5 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年5月14日回覆
Thank you for your feedback! We're delighted you enjoyed your stay, found our location convenient, and appreciated our cleanliness and friendly staff. We hope to welcome you back soon!

8/10 不錯哦

Duncan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年5月17日回覆
Thank you for your feedback! We're delighted you enjoyed your stay. We hope to welcome you back soon!

4/10 不太好

Richard

家庭旅遊
喜歡：員工素質
The room was comfortable enough, but the room floors have carpet which is a personal preference. The furniture is average. The biggest downfall was the noise. We stayed in the second floor and the noise was above us and below us as well as right outside the door. There was very little soundproofing.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Renato

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a great stay! Overall the hotel is great and staff very helpful and nice.
於 2024 年 5 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年5月14日回覆
Thank you for your feedback! We're delighted you enjoyed your stay, and found our staff helpful. We hope to welcome you back soon!

10/10 有夠讚

William

喜歡：整潔度、員工素質和住宿環境和硬體
Classy hotel with good customer service.
於 2024 年 4 月住了 5 晚
Sushmita R. - Front Desk Representative 於 2024年5月14日回覆
Thank you for your kind words! We're delighted you enjoyed our hotel and customer service. We look forward to welcoming you back!

8/10 不錯哦

Shane

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Rooms were clean with nice bedding. Towels and toiletries were supplied in the washrooms. The front desk dstaff were friendly and helpful.
於 2024 年 5 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年5月14日回覆
Thank you for your feedback! We're glad you enjoyed the clean rooms, nice bedding, and friendly front desk staff. We hope to see you again soon!

8/10 不錯哦

Luc

喜歡：整潔度和員工素質
Nothing extravagant but does the trick
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Jay

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice
於 2024 年 5 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年5月14日回覆
Thank you for the 5-star rating! We're thrilled you enjoyed your stay. We look forward to welcoming you back!

10/10 有夠讚

Terry

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I would prefer a walk-in shower instead of a tub, or at least some grab bars in the tub area for safety.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The assigned staff on the front desk is superb! The building looked old but our stay was great. Always greeted by the front desk with smile. Five star for the guy at the front desk. Really sorry I was not able to retained his name.
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Karen

喜歡：整潔度、員工素質和住宿環境和硬體
Cleaned your room each day with fresh towels.
於 2024 年 5 月住了 3 晚
Sushmita R. - Front Desk Representative 於 2024年5月14日回覆
Thank you for the 4-star rating! We're glad you appreciated the daily room cleaning and fresh towels. We hope to see you again soon!

8/10 不錯哦

Kristine

喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 3 晚
Sushmita R. - Front Desk Representative 於 2024年5月14日回覆
Thank you for the 4-star rating! We're thrilled you enjoyed your stay. We look forward to welcoming you back!

8/10 不錯哦

Matthew

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Clean, comfortable, walking distance to lots of restaurant options, and very reasonably priced. Only complaint is the private swimming lessons that we’re going on in the pool at seemingly all hours of the day, Friday, Saturday, and Sunday. We found they took up most of the pool, and the observing families took up most of the poolside seating. We even tried going at different times of day to avoid, but were unsuccessful.
於 2024 年 5 月住了 2 晚
Andrew L, Front Desk Supervisor 於 2024年5月6日回覆
Thank you so much for taking the time to give us your valuable feedback. I'm happy to see that you found the property to be clean and comfortable while being located in a convenient location. I do apologize about the frequency of the swimming lessons. It is something that we are actively looking into. We want to ensure the best experience possible for our guests in all aspects of the property. We look forward to welcoming you back to Kelowna in the future!

10/10 有夠讚

Dan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and close to amenities. Friendly staff.
於 2024 年 5 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年5月14日回覆
Thank you for the 5-star review! We're delighted you enjoyed our clean rooms, convenient location, and friendly staff. Come back soon!

10/10 有夠讚

Carly

於 2024 年 5 月住了 1 晚
Andrew L, Front Desk Supervisor 於 2024年5月6日回覆
Thank you so much for leaving us a great review, we look forward to welcoming you back to Kelowna in the future!

10/10 有夠讚

Darcy，New Denver

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Andrew L, Front Desk Supervisor 於 2024年5月6日回覆
Thank you so much for leaving us a great review, we look forward to welcoming you back to Kelowna in the future!

6/10 一般般

Natasha

情侶出遊
喜歡：設施服務
不喜歡：整潔度、員工素質和住宿環境和硬體
Needs some upgrades the carpets are badly stained. The wall are apparently thin and the doors must be slammed to lock properly. The staff at the front desk are terrible communicators and need some serious training.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Tami

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I stayed at this Ramada for 6 nights. The room was very clean and spacious. I was traveling alone and I felt safe here. It was quiet and the bed was very comfortable so I had no issues sleeping. I did not have a microwave in my room so I wasn't able to bring any leftovers back with me to reheat later. Overall I was happy with my choice of hotel and I would stay here again when I come back to visit family.
於 2024 年 4 月住了 6 晚

10/10 有夠讚

Dorothy

I like to eat and drink at Mickey’s pub. It’s great area.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Lynda

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our room was very comfortable and spacious. Nice and clean. It’s a bit dated but we enjoyed our time there. This was our 3rd stay.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Madison

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Andrew L, Front Desk Supervisor 於 2024年5月6日回覆
Thank you so much for leaving us a great review, we look forward to welcoming you back to Kelowna in the future!

4/10 不太好

Cory

喜歡：員工素質
The property is certainly not the most modern however I understand it to be a sold property recently, so it stands to reason. The challenges I faced were the following; Tap doesn't work at the front desk Pop machine closest to the elevators on 3rd floor doesn't work Hockey tournament in town with several young kids running up and down the hallways screaming, shouting, etc...up until 11pm first night and up to 1030 PM the second night until the front desk clerks came up and finally put a stop to it. I have submitted a complaint to this hotel previously due to a bad experience, and heard nothing. I even sent an email to the GM and again nothing...so I don't expect to hear back on this one either....
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Virginia

家庭旅遊
喜歡：整潔度和員工素質
I think its a little old and tired looking. Our bed was too soft and the pillows too high.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Ellie

不喜歡：整潔度
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Terrance

喜歡：整潔度、員工素質和住宿環境和硬體
Amazing staff and leadership
於 2024 年 4 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年4月24日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!

10/10 有夠讚

Michelle

於 2024 年 4 月住了 3 晚
Andrew L, Front Desk Supervisor 於 2024年5月6日回覆
Thank you so much for leaving us a great review, we look forward to welcoming you back to Kelowna in the future!

10/10 有夠讚

Jean

家庭旅遊
喜歡：設施服務
Excellent service! Small elevator.
於 2024 年 4 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年4月24日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!

8/10 不錯哦

Marc

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice to have a pub and restaruant in the same building. Really need a makeup/shaving mirror in bathroom. Lighting in bathroom is poor.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Sheila

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our stay was good. Great proximity to restaurants and shopping. Difficult to turn off Highway 97 to get to the hotel. We parked and then ended up being in a different building that was a bit confusing but we figured it out. Hot tub was not that hot.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Carolyn

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年4月24日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!

10/10 有夠讚

Christin

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was unique and spacious. Had plenty of space for our family of 5. Staff was great. Would definitely stay again.
於 2024 年 4 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年4月24日回覆
Thank you for your feedback! We're glad to hear that you enjoyed your stay. We hope to welcome you for another enjoyable stay soon!

10/10 有夠讚

Todd

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Steven

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Staff were friendly and helpful and the location central to all Kelowna has to offer.
於 2024 年 4 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年4月24日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!

6/10 一般般

Deborah，Kelowna

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The guest wifi is not secure. The beds were hard and uncomfortable. Close to shopping and lots of dining nearby
於 2024 年 3 月住了 7 晚

10/10 有夠讚

Tayler

喜歡：整潔度、員工素質和住宿環境和硬體
The room was very spacious and comfortable. The pool in the hotel was fun for everyone. The staff were very accommodating and friendly. I would stay here again.
於 2024 年 3 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年4月5日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!

8/10 不錯哦

Sarah

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The double story suite works well with a family.
於 2024 年 3 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年4月5日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!C

10/10 有夠讚

Patricia，Surrey

喜歡：住宿環境和硬體
Second time there and they did not disappoint
於 2024 年 3 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年4月2日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!

2/10 很糟糕

rainier

不喜歡：整潔度、員工素質和住宿環境和硬體
Rude front desk and very unprofessional. Never come here
於 2024 年 3 月住了 2 晚

2/10 很糟糕

Asadullah

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Not good at all
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Kaylin

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I’ve stayed here a few times now. Orchard Park Mall is across the street great for shopping and easy food options. Smittys is attached to the building as well for easy food options.
於 2024 年 3 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年3月29日回覆
Thank you for your positive feedback! We're delighted to hear that you had a nice stay at our hotel and found our location convenient. We hope to welcome you for another enjoyable stay soon!