Hyatt Hotels Kawagoe hotels

"We are very please with the friendliness of the staff. They are always great is on our and in the hotel. They are taking care of business, even the smallest things. I lost one pair of the socks. Replaced it and they found it and returned it to me. That was huge plus. Thank you and we will be back. "

"Incredible location, outstanding service, great food, top restaurants. A unique experience in Tokyo. I was with my family ( 2 adults + 2 children). Super useful underground direct tunnel connection to the Shinjuku station! "

"If they can provide daily refills of coffee and tea will be great. Elevator from ground to lobby has no air conditioning."

"I loved staying at this hotel and appreciated it even more after moving to the Marriott, which seemed very cold and sterile compared to the Niwa. From the super polite front desk people (we received a very deep bow from one when boarding the elevator to our room the first time) to the little touches such as an air cleaner/humidifier, tea service tray and bluetooth speaker in the room, the Hotel Niwa is a very nice place to stay. You feel like you are experiencing the real Japan here."

"Great area and hotel was won"

"Very convenient drop off from airport limousine bus right at the door. It is quite close to the subway station. It is quite a walk from the main tourist area if you want to be very close to the shopping area. It is on the more quiet side of Shinjuku. There is a lot of good restaurant nearby. The hotel itself is clean and staff are very nice. Room is super small but expected in Tokyo area."

"It is good for solo traveller."

"Other than a slightly stale smell in the room, everything else was perfect. Wonderful staff, great breakfast restaurant ‘The Hearth’. "

"the location, friendly staff, clean and comfortable accomodations"