Dear Khun ChengLong, We truly apologies if it has not reached the level of your expectations.Please let me know if you plan to come back to Phuket and contact us directly that we can get a better understanding what yoo are looking for, and the opportunity to exceed your expectations the next visit.Kind RegardsVan PongsakGuest Experience and Quality Manager
8/10 不錯哦
Ka Chun
2023年2月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Ka Chun
於 2023 年 2 月住了 1 晚
Dominic Egger 於 2023年2月27日回覆
Dear Khun Ka ChunIt was our pleasure having you with us. We appreciate your feedback and look forward to having you back soon.Sincere regardsDominicGeneral Manager
8/10 不錯哦
Oi kwan
2023年2月12日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Oi kwan
於 2023 年 2 月住了 3 晚
Dominic Egger 於 2023年11月10日回覆
Dear Khun Oi Kwan, We appreciate your stay with us and hope to see you soon again. Sincere regardsDominicGeneral Manager
8/10 不錯哦
真實旅客
2020年3月8日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2020 年 2 月住了 2 晚
Dominic Egger 於 2020年3月9日回覆
Dear valued guest,
It was our pleasure having you with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
General Manager
8/10 不錯哦
SHIH HAO
團體旅遊
2019年12月17日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
SHIH HAO
於 2019 年 12 月住了 3 晚
Dominic Egger 於 2019年12月19日回覆
Dear "SHIH HAO"
We are very glad that we could impress you with our Wyndham Grand Phuket Kalim Bay and thank you for staying with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
General Manager
10/10 有夠讚
MAN HOI
2019年12月8日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
MAN HOI
於 2019 年 12 月住了 2 晚
Dominic Egger 於 2019年12月12日回覆
Dear "MAN HOI"
We are very glad that we could impress you with our Wyndham Grand Phuket Kalim Bay and thank you for staying with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
General Manager
Dear valued guest,
We are very glad that we could impress you with our Wyndham Grand Phuket Kalim Bay and thank you for staying with us. We appreciate your feedback and look into the TV if there was an alarm time set.
We look forward to have you back soon.
Sincere regards
Dominic
General Manager
8/10 不錯哦
真實旅客
2019年11月15日
真實旅客
於 2019 年 11 月住了 4 晚
Dominic Egger 於 2019年11月19日回覆
Dear valued guest,
It was our pleasure having you with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
General Manager
Dear valued guest,
Thank you for staying with us. We appreciate your feedback and are disappointed that we had the water issue.
Glad you have liked the hotel app to communicate in your won language with our team directly and enables you to see what is all on offer in our resort.
We appreciate all the feedback we get to ensure future stays are perfect and we look forward to have you with us in the future again.
Sincere regards
Dominic
General Manager
10/10 有夠讚
Ka Luen
團體旅遊
2019年11月7日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Ka Luen
於 2019 年 11 月住了 3 晚
Dominic Egger 於 2019年11月22日回覆
Dear "Ka Luen"
It was our pleasure having you with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
General Manager
6/10 一般般
Yuen chi
2019年10月31日
不喜歡:整潔度
沖涼水溫會突然勁熱! 另外張King size bed 牀頭正中間有個Modem (真係瞓覺個頭對到正)!
Yuen chi
於 2019 年 10 月住了 3 晚
Dominic Egger 於 2019年11月5日回覆
Dear Yuen Chi
Thank you for staying with us. We appreciate your feedback and look forward to your return.
Sincere regards
Dominic
10/10 有夠讚
Yuen chi
2019年10月31日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
正!
Yuen chi
於 2019 年 10 月住了 1 晚
Dominic Egger 於 2019年11月5日回覆
Dear Yuen Chi
We are very glad that we could impress you with our Wyndham Grand Phuket Kalim Bay and thank you for staying with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
10/10 有夠讚
Jennifer
2019年10月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Delightful Experience
We had a wonderful stay at Wyndham Grand Phuket Kalim Bay Hotel.
We really appreciated the app that customers can chat with the hotel immediately. The response was quick and useful. The staff were polite and extremely helpful. The hotel was quiet, the room was comfortable and clean. Whilst the sunbath seats near the public pool were not enough, it was a delight to spend time in the pool. Nice breakfast at Latitude 98 restaurant to start the day energized.
We will definitely want to stay here again if we return to Phuket!
Jennifer
於 2019 年 9 月住了 4 晚
Dominic Egger 於 2019年10月3日回覆
Dear Jennifer
Greetings from Wyndham Grand Phuket Kalim Bay and thank you for sharing your delightful experience at our resort. We are always aiming to make it a memorable and personalized experience.
Sincere regards
Dominic
6/10 一般般
Bonnie
2019年9月12日
失望的一次經歷
房間的感覺與相片不付,十分失望
Bonnie
於 2019 年 9 月住了 2 晚
8/10 不錯哦
Kwok Hung
2019年9月9日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Kwok Hung
於 2019 年 9 月住了 4 晚
Dominic Egger 於 2019年9月12日回覆
Dear "Kwok Hung"
We are very glad that we could impress you with our Wyndham Grand Phuket Kalim Bay and thank you for staying with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
General Manager
8/10 不錯哦
Hong Ming
2019年8月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hong Ming
於 2019 年 8 月住了 4 晚
Dominic Egger 於 2019年9月2日回覆
Dear Hong Ming
We are very glad that we could impress you with our Wyndham Grand Phuket Kalim Bay and thank you for staying with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
General Manager
10/10 有夠讚
真實旅客
2019年8月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Quiet seaview room
A huge room with an enormous seaview and indoor bathtub. Will need to rely on shuttle service going up and down between the suite and the main entrance; may need to wait for a longer time during busy hours. There is a mexican-thai restaurant (just 3min walk from the main entrance) overlooking the sea which serves excellent food at very reasonable price.
真實旅客
於 2019 年 8 月住了 1 晚
Guest Experience & Quality Manager 於 2019年8月27日回覆
Dear Valued Guest,
Thank you for having chosen to stay with us on your recent visit to Phuket, and for taking the time to share your valuable comments and observation. I am delighted to hear that you enjoyed your suite giving an enormous seaview, the indoor bathtub and spacious room we have. All the buildings are around and connected with lifts and sky bridges to connect all the 16 buildings with each other. Our in-house car shuttle by MPV cars are available 24 hours upon the request. I sincerely hope that we will have another opportunity of welcoming you back or another great experience. Kind regards, Guest Experience & Quality Manager
8/10 不錯哦
Ray
2019年8月10日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Overall pretty good
Except that they seem under staff especially for transferring to upper blocks
Ray
於 2019 年 8 月住了 5 晚
Dominic Egger 於 2019年8月13日回覆
Dear "Ray"
Thank you for staying with us. We appreciate your feedback and are disappointed that we have let you down with the internal transfers. I have addressed this comment with our Rooms Division Manager to act upon your comment.
We appreciate all the feedback we get to ensure future stays are perfect and we look forward to have you with us in the future again.
Sincere regards
Dominic
General Manager
8/10 不錯哦
真實旅客
2019年7月30日
喜歡:員工素質
真實旅客
於 2019 年 7 月住了 5 晚
Dominic Egger 於 2019年7月31日回覆
Dear valued guest,
It was our pleasure having you with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
General Manager
10/10 有夠讚
Wai shan
2019年7月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wai shan
於 2019 年 7 月住了 3 晚
Dominic Egger 於 2019年7月31日回覆
Dear Wai Shan
We are very glad that we could impress you with our Wyndham Grand Phuket Kalim Bay and thank you for staying with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
General Manager
2/10 很糟糕
Hims
情侶出遊
2019年7月22日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
酒店房溜水,令到鞋子全濕與發黃,換了房間後發覺房間雪櫃溜水,打開全是爆開的可樂,繼而希望酒店提交書面報告,但酒店方面誓死不提交,只願意升級房間及提供晚餐自助餐,當我們確認好自助餐的日子時,於櫃檯職員聯絡,職員說只要walk in 便可,其後我們感覺有點古怪便致電客戶服務多番查詢,但電話裏的客戶服務給我們的答案卻是另一回事,客戶服務員說我們只能預約而且我們根本沒有晚餐自助餐,其後我們找來經理查詢,經理說可能大家言語間有點誤會,而且現在時間都晚了,改為明天午餐自助餐可以嗎,因為當時已經大約10點左右所以都沒有法子,只好應承,誰不知到了第二天,我們到了餐廳餐廳跟我們說今天下午根本沒有午餐自助餐,這根本是在玩弄我們,A職員跟我們說改為這樣賠償可以嗎到見了B職員就說根本沒有這回事,這間酒店的職員全都是瘋狂的騙子。還有一件事,就算他把房間升級了,他的房間內所有水龍頭出來的水全都是黃黃的,充滿鐵銹味道,我從來未試過去旅行有一個這麼差的體驗。最重要的是,我到現在還沒有任何書面報告給我去提交給保險公司。
Hims
於 2019 年 7 月住了 3 晚
10/10 有夠讚
真實旅客
2019年7月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good except many ants
真實旅客
於 2019 年 6 月住了 1 晚
Dominic Egger 於 2019年7月11日回覆
Dear valued guests,
Thank you for staying with us. Tropical countries have lots of insects and especially if food or food wrappers are left out the insects are very quick. We do have regular international pest control in our resort but saying that we are beautifully set on Kalim hill in the nature surrounded from greenery.
We appreciate your feedback and look forward to your return.
Sincere regards
Dominic
General Manager
10/10 有夠讚
真實旅客
2019年7月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
性價比之選
房夠大、有浴缸有企缸、廁所有雙洗手盤、私人泳池爽、自助早餐選擇多。
真實旅客
於 2019 年 6 月住了 1 晚
Alex 於 2019年7月4日回覆
Dear Guest,
Thanks for the excellent review!
We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our spacious private pool suites as well as our huge buffet breakfast spread. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.
Kind regards,
Alex
Have an amazing day!
10/10 有夠讚
Anormalperson
情侶出遊
2019年6月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Service is excellent, we lived in pool villa its big. The apps is great.
Anormalperson
於 2019 年 6 月住了 1 晚
Dominic Egger 於 2019年6月28日回覆
Dear "Anormalperson"
We are very glad that we could impress you with our Wyndham Grand Phuket Kalim Bay and thank you for staying with us. We appreciate your feedback on our service delivery, the pool villa and our hotel app which is a great way to connect, communicate and see what is on offer all through the resort. We look forward to have you back soon.
Sincere regards
Dominic
8/10 不錯哦
Yau Chiu
2019年6月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
I stayed in pool villa room which is perfect, ocean view is very nice, private is big enough to swim. But need to improve on shuttle bus frequency, suggest every 30 minutes i/o one hour, also breakfast can be more choice.........
Yau Chiu
於 2019 年 6 月住了 2 晚
Guest Experience & Quality Manager 於 2019年6月26日回覆
Dear Yau Chiu,
Thank you very much for sharing your experience during your recent stay at Wyndham Grand Phuket Kalim Bay, and we all really appreciate your kind words about our pool villa and the breathtaking view of the Patong Bay. As for the breakfast we are quite surprised about your comment. We cater for a big variety of different cuisines. From the bakery section with local jams and honey comb over to continental foods (cold cuts, smoked fish, cheese, salads, yoghurts, cereals, muesli and quinoa pudding to fresh fruits with pineapple, watermelons and local seasonal fruits such as dragon fruits, papaya, guava, longan, rambuttan and so on), traditional Asian food (think dim sum, congee, rice, noodles etc) and the cooking station to have the eggs prepared the way you like it besides all the English/American style food (waffles, bacon, eggs etc). Our fruit juice station with the freshly squeezed fruits, two health drinks and the traditional juices and flavored water on offer. We do hope you will join us again in the near future. Respectfully,
10/10 有夠讚
Wai kee
2019年6月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wai kee
於 2019 年 5 月住了 5 晚
Dominic Egger 於 2019年6月10日回覆
Dear "Wai kee"
We are very glad that we could impress you with our Wyndham Grand Phuket Kalim Bay and thank you for staying with us.
We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
General Manager
10/10 有夠讚
真實旅客
2019年6月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 6 月住了 4 晚
Dominic Egger 於 2019年6月6日回覆
Dear valued guest,
We are very glad that we could impress you with our Wyndham Grand Phuket Kalim Bay and thank you for staying with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
General Manager
4/10 不太好
真實旅客
2019年6月2日
真實旅客
於 2019 年 5 月住了 3 晚
Dominic Egger 於 2019年6月4日回覆
Dear valued guest,
Thank you for staying with us. We appreciate all feedback and are disappointed that we have not made a positive memorable stay at our resort.
Sincere regards
Dominic
General Manager
亲爱的 Wan
谢谢你和我们在一起. 感谢您的反馈和很抱歉,我们没有在度假村为您提供难忘的住宿体验. 我们已经通知我们的管家部门这个问题,我为这个不足道歉. 我们非常感谢所有的反馈,以确保未来的完美,我们期待再次见到您.
真诚的问候
Dominic
总经理
10/10 有夠讚
Hang Yi
2019年5月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The service is excellent and the schedule of shuttle bus is very good.
Hang Yi
於 2019 年 5 月住了 1 晚
Dominic Egger 於 2019年5月23日回覆
Dear "Hang Yi"
It was our pleasure having you with us. We appreciate your feedback on the excellent service and the convenience with our shuttle bust to Pationg.
We look forward to have you back soon.
Sincere regards
Dominic
General Manager
10/10 有夠讚
真實旅客
2019年5月16日
喜歡:整潔度、員工素質和住宿環境和硬體
真實旅客
於 2019 年 5 月住了 4 晚
Dominic Egger 於 2019年5月18日回覆
Dear valued guest,
It was our pleasure having you with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
General Manager
10/10 有夠讚
真實旅客
2019年5月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The water in the privste pool is very clean.
Nice staff
真實旅客
於 2019 年 5 月住了 4 晚
Dominic Egger 於 2019年5月18日回覆
Dear valued guest
We are very glad that we could impress you with our Wyndham Grand Phuket Kalim Bay and thank you for staying with us. We appreciate your feedback on our clean pools and our great team and look forward to have you back soon.
Sincere regards
Dominic
General Manager
6/10 一般般
Ivy
2019年5月13日
喜歡:員工素質、住宿環境和硬體和客房舒適度
Nice stay but cleaningness could be better
The design is nice , private pool with jcuzzi look greats , the room is very big and comfortable room. The welcome drink and the fresh flower for you when check in was nice . The infinity pool was great and beautiful. The pick up services from lobby to room is great but there private car. There is shuttle services to beach. However when you stay , you will find the room maintenance and the cleaning Is not what you expect as a 5 start hotel , some area in washroom become yellow, yhe bath Is not clean . the jucuzzi at private pool is not strong. The water in private pool is cold. And there are many mosquito ! The buffet breakfast is nice. The stay is good .
Ivy
於 2019 年 5 月住了 1 晚
Dominic Egger 於 2019年5月14日回覆
Dear Ivy
Thank you for taking the time to write this review and sharing your enjoyment of the resort, facilities and our breakfast buffet to have a great start of the day.
We are sorry to hear that we had failed to exceed your expectations during your recent visit with the cleanliness in the bathroom and room maintenance. I will be sure to share this review and detailed feedback with our team and address the shortfalls.
We will work on improving ourselves and hope we will have the opportunity to exceed your expectations the next time you come back to Phuket.
Sincere regards
Dominic
General Manager
10/10 有夠讚
真實旅客
2019年4月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 4 月住了 2 晚
Dominic Egger 於 2019年5月1日回覆
Dear valued guest
We are very glad that we could impress you with our Wyndham Grand Phuket Kalim Bay and thank you for staying with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
General Manager
Dear valued guest
It was our pleasure having you with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
6/10 一般般
真實旅客
2019年1月2日
真實旅客
於 2018 年 12 月住了 2 晚
General Manager 於 2019年1月2日回覆
Dear Anonymous Guest,
Thank you for staying with us. We appreciate your review and are disappointed that we have not made a positive memorable stay at our resort. We look forward to have you with us again for a future stay.
Sincere regards
Dominic
General Manager
Close to batong beach and have free shuttle service. Nice room service and decoration provided.
Kenny
於 2018 年 12 月住了 1 晚
Dominic Egger 於 2018年12月28日回覆
Dear "Kenny"
It was our pleasure having you with us. We appreciate your feedback and look forward to have you back soon.
Have a great start into 2019 and we look forward to have you with us soon again.
Sincere regards
Dominic
General Manager
10/10 有夠讚
Lai Kwan
2018年11月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Super nice hotel
Very good svc and view.. Must back agaib
Lai Kwan
於 2018 年 11 月住了 2 晚
Dominic Egger 於 2018年11月28日回覆
Dear Lai Kwan
We are very glad that we could impress you with our service and view at our Wyndham Grand Phuket Kalim Bay and thank you for staying with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
General Manager
8/10 不錯哦
Tsui Wan
2018年11月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Tsui Wan
於 2018 年 11 月住了 8 晚
Dominic Egger 於 2018年11月26日回覆
Dear Tsui Wan
A pleasure having you at our Wyndham grand Phuket Kalim Bay resort and thank you for the review.
We look forward to have you with us soon again.
Sincere regards
Dominic
General Manager
10/10 有夠讚
真實旅客
2018年11月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The pool villa is simply gorgeous with a beautiful view. The services
真實旅客
於 2018 年 11 月住了 2 晚
Dominic Egger 於 2018年11月20日回覆
Dear valued guest,
It was our pleasure having you with us. We appreciate your feedback on our gorgeous view and we look forward to have you back soon.
Sincere regards
Dominic
General Manager
8/10 不錯哦
真實旅客
2018年11月6日
喜歡:整潔度、住宿環境和硬體和客房舒適度
真實旅客
於 2018 年 11 月住了 2 晚
Dominic Egger 於 2018年11月8日回覆
Dear valued guest
It was our pleasure having you with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
General Manager
8/10 不錯哦
Yin Shan
2018年10月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Yin Shan
於 2018 年 10 月住了 3 晚
Dominic Egger 於 2018年10月30日回覆
Dear Yin Shan
It was our pleasure having you with us. We appreciate your feedback and look forward to have you back soon.
Sincere regards
Dominic
General Manager
I have booked pool suites resort for 2 nights. Room is great - Neat comfy and spacious.
Private pool is deep enough to swim promperly with seats inside to enjoy the jacuzzi. There are also two othe pools at the resort so you can enjoy the seaview (great option if you didn’t select the seaview suites like me)
Staff are very nice and friendly, and the view of the bars/restaurant is great.
Breakfast buffet is of great variety and quality is good too. It is a great way to kickstart the day with great food and view.
Things to improve - there are two sinks in the toilet but sewage of one sink is not working properly.
We also tried to have bubble bath but water flowing to tub is greenish in color, not sure if it is problem of pipes and we didn’t get the bath at last. There is notice saying tap water may not be suitable for drinking so you need to get drinking water from them.
Lastly the latest shuttle from patong to Hotel is 8:30pm, suggest could add a later one to pick guests up after dinner.
Also expect a little wait for transit if you stay in suites and there is two lobbies for villa and resort. For tour pickup they will be at the resort lobby. You need
Overall it is a great hotel and I would recommend people to stay.
真實旅客
於 2018 年 10 月住了 2 晚
Dominic Egger 於 2018年10月26日回覆
Dear valued Guest
Thank you for sharing the happiness staying at our hotel and enjoying the quiet surounding and our service. Great breakfast to start the day and leaving you the options to enjoy the room with the private pool, dip into the hotel pools or venture out to explore Phuket and the islands around.
If you experience an issue in a hotel, please always reach out to the duty manager that we can resolve the unexpected issue. Our apologies on the sink and bath tub challenge you have experienced.
We look forward to the next visit.
Sincere regards
Dominic
General Manager