涼亭

紐約錫考克斯梅多蘭茲紅屋頂普拉斯飯店的評分

2.5 out of 5
紐約錫考克斯梅多蘭茲紅屋頂普拉斯飯店
15 Meadowlands Parkway, Secaucus, NJ

評論

7.0

不錯哦

10 分,有夠讚;1006 則評論中有 295 則" "
8 分,不錯哦;1006 則評論中有 257 則" "
6 分,一般般;1006 則評論中有 188 則" "
4 分,不太好;1006 則評論中有 104 則" "
2 分,很糟糕;1006 則評論中有 162 則" "

7.0/10

整潔度

7.6/10

員工素質

6.4/10

設施服務

6.8/10

住宿環境和硬體

6.6/10

環保程度

評論

8/10 不錯哦

Dominick

喜歡:員工素質
不喜歡:住宿環境和硬體
於 2024 年 5 月住了 1 晚

4/10 不太好

Caitlin

親子旅遊
不喜歡:設施服務和住宿環境和硬體
There were 4 of us staying in a double queen. We received two towels in our room. We went and picked more up and when our room was cleaned 2 days later ( upon request ) NO clean towels were left in the room along with no soaps or cups. When we went down the NEXT day to ask for towels they gave us a bunch of bath mats to use as towels as all the towels were dirty. Our sink was clogged the whole time.
於 2024 年 5 月住了 4 晚
Oniel Rediresponse Specialist 於 2024年5月11日回覆
Thank you Caitlin, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. Please accept our most sincere apologies for any inconvenience caused due to towels not being ready for distribution and all other issues. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 不錯哦

Rogenel

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly and professional
於 2024 年 4 月住了 28 晚
Oshane RediResponse Specialist 於 2024年5月9日回覆
Dear Rogenel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC . We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly and professional staff. Red Roof aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Kinga

喜歡:整潔度、員工素質和住宿環境和硬體
It’s very kind and helpful stuff. I had cut my trip shorter and they refund my money for my extra days . Appreciate it ! Thank you so much ☺️! 🙏
於 2024 年 4 月住了 7 晚
Xao RediResponse Specialist 於 2024年5月15日回覆
Thanks for sharing your feedback with us, Kinga. The staff at our Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC was elated to see that we earned your perfect score. You mentioned some highlights, such as our kindness and helpfulness, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 一般般

Erin

情侶出遊, 商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Landscape around property was wonderful. Minutes from the hospital and the staff worked with me when I messed up how many nights I needed. Very friendly. No mini fridge standard which was a little inconvenient but all else was good
於 2024 年 5 月住了 2 晚
Tianna RediResponse Specialist 於 2024年5月9日回覆
Hello Erin, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It is so rewarding to read that you enjoyed the hospitality of our staff. However, we understand your concern about the absence of a refrigerator in your room. Please be aware that your booking was for a standard king, and unfortunately, this room category doesn't include thementioned features. If you would like to enjoy these amenities next time, we recommend selecting a superior or deluxe room. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

4/10 不太好

Margarita

不喜歡:整潔度、設施服務和住宿環境和硬體
Place its small Not as pictured also had roaches
於 2024 年 5 月住了 1 晚
Tianna RediResponse Specialist 於 2024年5月6日回覆
Dear Margarita, I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It upsets me to read that your stay fell short of your expectations due to the pests you reported. I am sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. To uphold the company's high standards, I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof Management RediResponse Specialist

10/10 有夠讚

Lamoussa

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I appreciate really the comfort of red roof hotel.
於 2024 年 4 月住了 1 晚
Nishaye RediResponse Specialist 於 2024年5月4日回覆
Hello Lamoussa, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Josh

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was quaint and peaceful spot to stay at for the weekend. Would definitely recommend staying here.
於 2024 年 4 月住了 1 晚
Recordo, Rediresponse Specialist 於 2024年5月1日回覆
Hey Josh,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It's great to see our quiet and peaceful location was an ideal experience, resulting in a 5/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.The staff and I would like to thank you again for posting your review. Red Roof look forward to welcoming you back in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 有夠讚

Mabel

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Kerlin

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Me encanta
於 2024 年 4 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年4月28日回覆
Querida Kerlin,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. Apreciamos sinceramente sus comentarios y nos alegra saber que tuvo una buena experiencia con nosotros. Me encanta que hayas tenido una estancia estupenda. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Realmente apreciamos sus comentarios y esperamos brindarle un servicio excepcional en el futuro.Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 不錯哦

shenika

於 2024 年 4 月住了 4 晚
Gabrielle RediResponse Specialist 於 2024年5月17日回覆
Thank you for taking a moment to leave a review, Shenika. The staff and I at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 不錯哦

Sidney

喜歡:整潔度、員工素質和住宿環境和硬體
I liked that it was close to where I needed to go and earlier accessible.
於 2024 年 4 月住了 2 晚
Adraine Rediresponse Specialist 於 2024年4月28日回覆
Hello Sidney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I appreciate your 4/5 score following your stay. It is great to read that you found our hotel to be close to where you needed to go and the earlier accessibility. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service. Your satisfaction is our priority, and we can't wait to have you back for another wonderful stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 一般般

Fyza

喜歡:員工素質
Overall the place was good. The only thing, they might have sprayed Clorox or some kind of cleaning product to kill off fruit flies that was in the bathroom that lingered the whole entire time of the stay. The window can’t be open to air out the room.
於 2024 年 4 月住了 4 晚
LaTunde RediResponse Specialist 於 2024年4月27日回覆
Dear Fyza,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. I was saddened to read that your stay fell short of your expectations due to the insects and all other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 一般般

FAHD

Its not bad
於 2024 年 4 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年4月26日回覆
Hello Fahd, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 一般般

Kenley

Conveniently placed, lots of attractions, and shopping areas around
於 2024 年 4 月住了 2 晚
Oshane RediResponse Specialist 於 2024年4月23日回覆
Dear Kenly, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS -MEADOWLANDS - NYC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenience. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 有夠讚

Michael

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I had a good time at the hotel..thanks
於 2024 年 4 月住了 1 晚
Oshane RediResponse Specialist 於 2024年4月23日回覆
Dear Michael, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 一般般

Tricia

於 2024 年 4 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年4月23日回覆
Hello Tricia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 一般般

Adnan

商務旅客, 團體旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
Property needs upgrading and better cleaning. The towels were not washed either
於 2024 年 4 月住了 3 晚
Dannielle Rediresponse Specialist 於 2024年4月21日回覆
Dear Adnan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with the upkeep of the property, unclean room and the towels being unclean. We apologize for this issue, for this has never occurred before. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 很糟糕

Amiris

家庭旅遊, 親子旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
I made a reservation for a two bed bedroom, but was given one bedroom with one bed because I made a reservation on a third party website, and couldn’t do anything about it.
於 2024 年 4 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年4月21日回覆
Dear Amiris,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with not being provided with the room you had reserved. We apologize for this issue, for this has never occurred before. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 有夠讚

Xavier

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 3 月住了 1 晚
Nishaye RediResponse Specialist 於 2024年4月18日回覆
Hello Xavier, I appreciate your kind review from your recent visit at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. That you had an amazing time during your stay with us makes us very happy, prompting your 5/5 score. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Lesly

於 2024 年 4 月住了 1 晚
Chirell RediResponse Specialist 於 2024年5月8日回覆
Dear Lesly, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Madeline

於 2024 年 4 月住了 1 晚
Chirell RediResponse Specialist 於 2024年5月8日回覆
Dear Madeline,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Vaibhav

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Awesome waterbody right outside the room
於 2024 年 4 月住了 1 晚
OnielRediresponse Specialist 於 2024年4月17日回覆
Hi Vaibhav,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 很糟糕

Nagla

家庭旅遊, 親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is the worst hotel or motel I've been to it had roaches came from under the bed and fridge and i took a videos i have prove proved
於 2024 年 4 月住了 1 晚
Xao RediResponse Specialist 於 2024年4月15日回覆
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC, Nagla. Please accept our apologies for failing to provide you with a great experience. You stated that the listed pests hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Saleh

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
OnielRediresponse Specialist 於 2024年4月17日回覆
Hi Saleh,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 不太好

Enrique

家庭旅遊
喜歡:整潔度
不喜歡:員工素質和設施服務
Limited service
於 2024 年 4 月住了 2 晚
Xao RediResponse Specialist 於 2024年4月15日回覆
Thanks for sharing your feedback with us, Enrique. The team at our Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC was saddened to see that we failed to provide you with a satisfactory stay. You stated that the limited services hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

6/10 一般般

Jihan

喜歡:員工素質
不喜歡:整潔度
於 2024 年 4 月住了 1 晚
Xao RediResponse Specialist 於 2024年4月15日回覆
I appreciate the time that you took to share your sentiments with us, Jihan. Our team at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

6/10 一般般

Jonathan

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There was an issue were people were getting assigned rooms that were already habituated. My brother decided to leave. We stayed and our visit was pleasant, they did not deserve 5 stars.
於 2024 年 3 月住了 1 晚
LaTunde RediResponse Specialist 於 2024年4月11日回覆
Dear Jonathan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We value you as our guest and welcome your 3/5 score. At Red Roof, it's good to know that you stayed, and your visit was pleasant. However, as it relates to your comment of the issue other guest had with their assigned rooms, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Martha

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Está cerca de la ruta 129 que te lleva a NYC. El precio está muy bien para lo que te ofrecen
於 2024 年 3 月住了 7 晚
LaTunde RediResponse Specialist 於 2024年4月10日回覆
Dear Martha,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, it's great to know that the price is very good, we are close to route 129 and any other positives stated. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 不太好

Aretha

情侶出遊
不喜歡:整潔度和住宿環境和硬體
I didn't like the fact that the tub was dirty and had hair all in the sink.
於 2024 年 4 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年4月8日回覆
Dear Aretha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness of the bathroom tub and there was hair in the sink. We are sorry you found the room in this way. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 不錯哦

Fredy

於 2024 年 3 月住了 2 晚
LaTunde RediResponse Specialist 於 2024年4月27日回覆
Hello Fredy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 不錯哦

scott anthony

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Was a nice stay, only issue was the iron was dirty as can be and you don't realize it will burn and stain your brand new shirt until you actually use it....needless to say I can never wear that brand new shirt as it has brown stains from the iron, they apologize d & provided a new iron but that doesn't replace my clothing.....
於 2024 年 3 月住了 3 晚
Gabrielle RediResponse Specialist 於 2024年4月4日回覆
Thank you for taking a moment to leave a review, Scott. The staff and I at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciate your 4/5 score following your stay. I am happy that you had a nice stay. However, you stated that the situation with the iron and your shirt hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 一般般

Rodrigue

於 2024 年 3 月住了 3 晚
Tianna RediResponse Specialist 於 2024年4月22日回覆
Hello Rodrigue, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Jennifer

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A great place close to the city. Accommodating staff.
於 2024 年 3 月住了 2 晚
Tianna RediResponse Specialist 於 2024年4月2日回覆
Hello Jennifer, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciate your 5/5 score following your stay. It's great to read that you were pleased with the hospitality of our staff and the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 一般般

Cynthia

喜歡:整潔度
不喜歡:員工素質
於 2024 年 3 月住了 1 晚
Gabrielle RediResponse Specialist 於 2024年4月1日回覆
Thank you for taking a moment to leave a review, Cynthia. The staff and I at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 有夠讚

Jitendra,Secaucus

喜歡:整潔度
於 2024 年 3 月住了 5 晚
Chirell RediResponse Specialist 於 2024年3月31日回覆
Dear Jitendra,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 一般般

Mahmoud,plymouth

家庭旅遊, 親子旅遊
喜歡:整潔度和員工素質
The property is a bit dirty, the check in at night is horrible where you have to wait in line in a small room
於 2024 年 2 月住了 2 晚
Gabrielle RediResponse Specialist 於 2024年3月30日回覆
Dear Mahmoud,Thank you for your review following your stay at Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the property was a bit dirty and the check-in at night wasn't to your liking, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 有夠讚

Rochet

喜歡:整潔度、員工素質和住宿環境和硬體
Super cool
於 2024 年 3 月住了 1 晚
Chirell RediResponse Specialist 於 2024年3月29日回覆
Dear Rochet,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our super cool location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 不太好

Amanda

家庭旅遊, 親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very sketchy. I stayed here with my fiancé & son to go to American Dream & the walk to the room is quite scary. Maybe in the summer has more people, the view of the water outside the room was nice but people were living in some of the rooms. One tenant had a huge dog chained to a wire on his room door which wasn’t safe at all. Very limited hotel staff, cleaning staff was nice.
於 2024 年 2 月住了 2 晚
Tianna RediResponse Specialist 於 2024年3月27日回覆
Dear Amanda, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It's good to read that you found our staff to be nice. However, it's truly disheartening to read that you were faced with safety concerns as guest safety is our top priority. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 有夠讚

IRENE

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice staff service. Quiet and safe.
於 2024 年 3 月住了 1 晚
Tianna RediResponse Specialist 於 2024年3月26日回覆
Dear Irene, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. We sincerely appreciate your comments and are happy to hear you had a great experience with us. It's so rewarding to read that you were pleased with the hospitality of our staff and that you felt safe while with us. Guest safety is our top priority so, I'm thrilled to see that was accomplished with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,Tianna Red Roof Management RediResponse Specialist

6/10 一般般

Aj

不喜歡:整潔度、設施服務和住宿環境和硬體
The rooms need better sexurity, the doors are so fragile. The room itself is so tight. I know this is an Inn, but I can hear everyone walking outside while I was trying to sleep. i checked out one day before my actual checkout day because it was so bad. I just needed some alone time (but close from home) and did not get it here. i asked for a refund for my last day and still waiting for it.
於 2024 年 3 月住了 2 晚
Kerry-Lee RediResponse Specialist 於 2024年3月22日回覆
Dear Aj,The team and I at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. You indicated the room needed better security and it was small. In regard to your refund please contact your booking source for more information. Guest feedback is always welcome at Red Roof as we aim to improve. Please know you are a valued guest and we appreciated your business with us.Thank you again for sharing your experience.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 很糟糕

Kevin

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Kerry-Lee RediResponse Specialist 於 2024年3月19日回覆
Hello Kevin, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 不錯哦

Ravi

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
於 2024 年 3 月住了 3 晚
Kerry-Lee RediResponse Specialist 於 2024年3月19日回覆
Dear Ravi, We at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 很糟糕

Dorise

不喜歡:住宿環境和硬體
於 2024 年 3 月住了 4 晚
Oshane RediResponse Specialist 於 2024年3月18日回覆
Hello Dorise, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC and I are disappointed to see your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 不錯哦

Antonio

喜歡:整潔度、員工素質和設施服務
Good enough. I would come there again
於 2024 年 3 月住了 2 晚
Tianna RediResponse Specialist 於 2024年3月14日回覆
Dear Antonio,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 很糟糕

Katherin

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Not very good customer service
於 2024 年 3 月住了 1 晚
Sharma RediResponse Specialist 於 2024年3月11日回覆
Thank you for taking a moment to leave a review, Katherin. The staff and I at the RED ROOF PLUS+ SECAUCUS - MEADOWLANDS - NYC were disappointed to see your 1/5 score. You indicated that our customer service was not being up to your standards. This is not an experience our guests have with us, as we hold our staff to the highest standard.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 有夠讚

Mabel

於 2024 年 3 月住了 1 晚
Gabrielle RediResponse Specialist 於 2024年4月2日回覆
Thank you for taking a moment to leave a review, Mabel. The staff and I at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, GabrielleRed Roof Management RediResponse Specialist

10/10 有夠讚

Jacqueline Nicole

喜歡:整潔度、員工素質和住宿環境和硬體
Hehsh
於 2024 年 3 月住了 1 晚
Red Roof Management 於 2024年3月9日回覆
Thank you for sharing your perfect rating with us, Jacqueline. Our staff at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Sharon

於 2024 年 3 月住了 2 晚
Gabrielle RediResponse Specialist 於 2024年4月2日回覆
Thank you for taking a moment to leave a review, Sharon. The staff and I at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, GabrielleRed Roof Management RediResponse Specialist

10/10 有夠讚

Hiyasmine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved how helpful the staff were, the location, and cleanliness of the room. Definitely staying here again soon!
於 2024 年 3 月住了 1 晚
Red Roof Management 於 2024年3月8日回覆
Hi Hiyasmine,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC with us. It was so rewarding to see that we earned your 5/5 score with our helpful staff and that our location and room cleanliness were to your liking. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist