I do not understand how Mercure can allow this hotel to be part of their chain. I specifically chose a Mercure in order to benefit from international standards. The service at reception was terrible. The Wi-Fi hardly worked and was very spotty (we had to use the one of the room next door because the one in our room didn't work). The TV didn't work. They use an Internet TV and because the WiFi was so poor, it didn't work. The room was outdated. Eco-friendliness is an unknown concept : they had small plastic bottles for shampoo, shower gel... instead of the big ones you now find in almost all international chains. Breakfast was nothing to write home about. And did I mention how unfriendly the reception was?
Aude
於 2025 年 2 月住了 2 晚
2/10 很糟糕
Sora
家庭旅遊
2025 年 2 月 19 日
不喜歡:整潔度、員工素質和住宿環境和硬體
This hotel is very dirty. Bathrooms haven’t been cleaned for months. Furniture is absolutely filthy and mattresses have insects. The pictures and description on Expedia is all a lie, and the staff admitted that themselves. Save your money and wellbeing and stay away from this property.
Sora
於 2025 年 2 月住了 7 晚
8/10 不錯哦
Abdulaziz
家庭旅遊
2025 年 2 月 17 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Abdulaziz
於 2025 年 2 月住了 3 晚
10/10 有夠讚
Waleed
2025 年 2 月 14 日
Waleed
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Michal
2025 年 2 月 5 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
good location, tasty breakfast, nice room, nice service
Michal
於 2025 年 1 月住了 2 晚
6/10 一般般
Ahmed
2025 年 1 月 29 日
喜歡:住宿環境和硬體
Ahmed
10/10 有夠讚
ABDALLA
2025 年 1 月 16 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
ABDALLA
於 2025 年 1 月住了 1 晚
2/10 很糟糕
真實旅客
2025 年 1 月 8 日
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
Feedback on Unprofessional Check-In Experience
During check-in, I had a disappointing experience with customer service. I was placed on hold while two customers who arrived after me were served first. When I inquired about the situation, the staff member responded rudely and continued assisting another guest, leaving me feeling ignored.
Eventually, I was handed the room key without any explanation regarding breakfast or the checkout process. Additionally, there was no senior management available to address or escalate this matter
真實旅客
於 2025 年 1 月住了 2 晚
2/10 很糟糕
Fahed
2025 年 1 月 1 日
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
No window in the room. Complete walls.
Very Dirty.
Very hard mattress.
Fahed
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Rodrigo Jr
商務旅客
2024 年 11 月 19 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Rodrigo Jr
於 2024 年 11 月住了 1 晚
8/10 不錯哦
Patrick
團體旅遊
2024 年 11 月 18 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel in a terrific area for commuting
This is a terrific hotel nestled into many others in the area. Generally three to maximum four stars in the area. If you’re driving, it’s in the middle of the city so accessibility is key. The room was very comfortable and large. Housekeeping was quick and timely. The front desk was very nice to me as a man, however travel friend as a women, felt they were arrogant and dismissive to her (except the woman working there on the day we checked out) It’s Saudi - things are changing. The breakfast was top notch. I recommend this hotel.