This hotel is excellent, it deserves a 10 on 5. The staff is extremely helpful. Ask for Atik and Sam. They will ensure you are well taken care of with the right advice on the places to visit. During my first night, I had a minor accident and Sam provided all the necessary first aid. Next day, he even walked me to the tram station to help with an Istanbul pass. Definitely get the pass if you are there for more than 2 days. Atik is always around and he speaks 7 languages. There might be a chance he knows your language. I also took a hammam Atik recommended on my first night. It was reasonable, clean and an incredible experience. The hotel location is super convenient. By the water and short walk to tram station, taksim square, dolambache palace. If you are looking for a convenient location, clean hotel and most friendly people, this is the one. I ll definitely be staying back here on my next trip.