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塞拉宮凱賓斯基飯店的評分

5 out of 5
塞拉宮凱賓斯基飯店
Ciragan Caddesi 32, Istanbul

評論

9.2

太棒了

10 分，有夠讚；449 則評論中有 331 則" "
8 分，不錯哦；449 則評論中有 71 則" "
6 分，一般般；449 則評論中有 21 則" "
4 分，不太好；449 則評論中有 13 則" "
2 分，很糟糕；449 則評論中有 13 則" "

9.6/10

整潔度

9.2/10

員工素質

9.4/10

設施服務

9.0/10

住宿環境和硬體

9.2/10

環保程度

評論

6/10 一般般

GULIXIAN

團體旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 1 月住了 1 晚
General Manager 於 2022年1月10日回覆
Dear Ciragan Guest, Thank you for taking the time to share your rating following your recent visit. On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry about your rating. Nevertheless, I hope to welcome you back again soon and provide you with the finest Turkish hospitality here at Ciragan Palace Kempinski Istanbul together with my team. Thank you very much. Yours sincerely, Ralph Radtke

10/10 有夠讚

Margaret Shirley

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel and staff were perfect. We couldn’t have wished for a better time
於 2024 年 4 月住了 4 晚
General Manager 於 2024年5月6日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Vicky

於 2024 年 4 月住了 3 晚
General Manager 於 2024年5月13日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Nadim

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel to stay in
於 2024 年 4 月住了 7 晚
General Manager 於 2024年4月16日回覆
Dear Ciragan Guest,Thank you very much for taking the time to share your great feedback following your recent visit.We are very happy to read your kind comment!Together with my team, I hope to welcome you back soon again and provide you with the finest Turkish hospitality again here at the Ciragan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Anthony

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Definitely 5 star
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月20日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

4/10 不太好

ABDULLA

於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月25日回覆
Dear Çırağan Guest,Thank you for taking the time to share your rating, following your recent visit.On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry about your rating.Yours sincerely,Ralph Radtke

6/10 一般般

Raffi

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
Room was outdated. Had an exhaust smell from a kitchen.
於 2024 年 2 月住了 4 晚
General Manager 於 2024年3月11日回覆
Dear Çırağan Guest, Thank you for taking the time to share your feedback, following your recent visit. On the other hand, we are sorry to hear your disappointments that you encountered during your stay, especially for the mentioned subject. As we pride ourselves on providing seamless guest experiences, we always aim to have consistency in maintaining this iconic property to enhance our services and quality. Regarding your feedback, Çırağan Palace Kempinski Istanbul is newly refreshing transformation with a redesign of its hotel building’s guestrooms and suites. This carefully curated project marks the beginning of an exciting new chapter for the iconic landmark property, as today’s travellers’ desire for an elegant, modern design is blended with the historic contemporary design that has made Çırağan Palace Kempinski the most talked-about hotel in the city of Istanbul. We are once again sorry to hear that we couldn’t meet your expectations overall. Herewith, we would like to thank you once more for your feedback. We wish you a nice day. Yours sincerely,Ralph Radtke

6/10 一般般

Ali

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Kahvaltı hiç uygun değilde bu otel için
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Turgut

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service, excellent property
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月14日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Ahmed

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 4 晚
General Manager 於 2024年2月14日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Sandra

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
the staff and facilities are impeccable. It is a pleasure to be in this hotel;
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月14日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Sandra

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
everything was wonderful. staff and breakfast and every recommendation by the concierge team specially Simao!!!!
於 2024 年 1 月住了 3 晚
General Manager 於 2024年1月29日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

MARIA

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is amazing! And the restaurants inside are the best! Definitely I’ll come back!
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月29日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Abel

喜歡：整潔度、員工素質和住宿環境和硬體
General Manager 於 2024年1月18日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Mükemmel
Büyülü atmosfer, kaliteli hizmet. Herşey mükemmeldi. Hayatımda yaşadığım en iyi konaklamaydı. Herşey için teşekkürler.
於 2024 年 1 月住了 1 晚
Genel Müdür 於 2024年1月16日回覆
Sayın Misafirimiz,Ziyaretiniz sonrası değerli zamanınızdan ayırıp yapmış olduğunuz değerlendirme için çok teşekkür ederiz.Sizi en kısa sürede otelimizde tekrar misafir etmeyi diliyoruz.Saygılarımla,Ralph Radtke

10/10 有夠讚

Claudia

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
General Manager 於 2024年1月9日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Maragrita

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing place! Food and staff were excellent! Beautiful property full of history. My 6 year old loved it too!
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月25日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Bakur

喜歡：整潔度、員工素質和住宿環境和硬體
General Manager 於 2024年2月14日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Wael

於 2023 年 12 月住了 2 晚
General Manager 於 2023年12月11日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Mirrakhmat

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Expensive but good quality
Great place but no upgrade for gold members
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月22日回覆
Dear Çırağan Guest,Thank you for taking the time to share your feedback, following your recent visit. First of all, we are delighted to have been able to host you in the one and only Ottoman imperial palace and hotel on the Bosphorus, Çırağan Palace Kempinski Istanbul. On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry to hear about your disappointments. Please rest assured that we have shared your valuable comments with the relevant departments for investigation.Nevertheless, together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.Yours sincerely,Ralph Radtke

10/10 有夠讚

Juan Carlos

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Magnificent Property. Everything was Excellent
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月15日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

8/10 不錯哦

Majid Mike

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
My Review.
It is not necessary for the front desk representative to claim that they are “upgrading” us at the check in and then assign you a room on one of the lower levels next to rooms going through remodeling with the crew working all day. Unfortunately, this is becoming a common occurrence when hotels see the reservation through a “third party.”
於 2023 年 10 月住了 3 晚
General Manager 於 2023年11月6日回覆
Dear Çırağan Guest,Thank you very much for taking the time to share your feedback, following your recent visit. First of all, we are delighted to have been able to host you in the one and only Ottoman imperial palace and hotel on the Bosphorus, Çırağan Palace Kempinski Istanbul.On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry to hear about your disappointments. Please rest assured that we have shared your feedback with the relevant department heads. Nevertheless, together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.Thank you very much.Yours sincerely,Ralph Radtke

10/10 有夠讚

Nuriya，Waxhaw

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Stayed at the hotel with my daughter we had such a lovely time! We chose a regular room but due to our Expedia gold membership we got an upgrade with the best room and a fantastic view! Hotel was luxurious, people were amazing, hospitality to the max! Must visit if you want to have a wonderful weekend in Istanbul! Definitely will come back.
於 2023 年 10 月住了 3 晚
General Manager 於 2023年10月24日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Ricardo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent hotel
Excellent hotel, with the perfect location. Our room was comfortable and had a balcony overlooking the palace with sunset view. The bed was truly comfortable and the amenities are really good. We tried two restaurants, the food was fabulous and the breakfast could not be better. Delicious with great variety. All areas are very beautiful, the swimming pool is good with a fantastic view over the river. Staff is attentive. We totally recommend this hotel and will definitely go back.
於 2023 年 10 月住了 3 晚
General Manager 於 2023年10月11日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Leonidas

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing accommodation. Highly recommender
於 2023 年 10 月住了 2 晚
General Manager 於 2023年10月9日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Hagop

喜歡：整潔度、員工素質和住宿環境和硬體
Friendly employees
於 2023 年 10 月住了 2 晚
General Manager 於 2023年10月9日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Eeva

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 3 晚
General Manager 於 2023年10月3日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Kaveh

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Impeccable in every way. Each stay here seems to get better and better. Highly recommended for service and facilities.
於 2023 年 9 月住了 3 晚
General Manager 於 2023年10月2日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

NICOLLE

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property! Great concierge service and wonderful hotel staff!
於 2023 年 9 月住了 6 晚
General Manager 於 2023年10月2日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

8/10 不錯哦

真實旅客

Lovely
The hotel was fabulous, great food, the staff couldn’t have been nicer even though quite a few didn’t speak English, the only downside was the noise from the weddings taking place at the hotel practically every night as well as the freezing cold swimming pool.
於 2023 年 9 月住了 7 晚
General Manager 於 2023年9月27日回覆
Dear Çırağan Guest,Thank you very much for taking the time to share your feedback, following your recent visit. First of all, we are delighted to have been able to host you in the one and only Ottoman imperial palace and hotel on the Bosphorus, Çırağan Palace Kempinski Istanbul. On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry to hear about your disappointments. Please rest assured that we have shared your feedbacks with the relevant department heads. Nevertheless, we hope to welcome you back again soon and provide you with the finest Turkish hospitality here at Çırağan Palace Kempinski Istanbul together with my team.Thank you very much.Yours sincerely,Ralph Radtke

10/10 有夠讚

margoth

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good as always.
Everything GOOD as always, Bed, Food, Service, the only thing is not a hotel with the super Gym.
於 2023 年 9 月住了 3 晚
General Manager 於 2023年9月27日回覆
Dear Çırağan Guest,Thank you very much for taking the time to share your feedback, following your recent visit. First of all, we are delighted to have been able to host you in the one and only Ottoman imperial palace and hotel on the Bosphorus, Çırağan Palace Kempinski Istanbul. On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry to hear about your disappointments.Nevertheless, we hope to welcome you back again soon and provide you with the finest Turkish hospitality here at Çırağan Palace Kempinski Istanbul together with my team.Thank you very much.Yours sincerely,Ralph Radtke

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月26日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

GABRIEL，Miami

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Muy buen trato de todo el persobnal en toda nuestra estadia
於 2023 年 9 月住了 4 晚
General Manager 於 2023年9月25日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Mukesh

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Palace building
View from room
Poolside
Gazebo
於 2023 年 9 月住了 5 晚
General Manager 於 2023年9月25日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Jemile

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月20日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Azusa

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
建物が美しく、スタッフの気遣いも清掃も、行き届いている。アップグレードもしてくれました。
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月14日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Georgina

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
five stars in every way - no wonder it is the best hotel in Istanbul
於 2023 年 8 月住了 6 晚
General Manager 於 2023年9月4日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Bulent

於 2023 年 8 月住了 3 晚
Genel Müdür 於 2023年9月4日回覆
Sayın Misafirimiz,Ziyaretiniz sonrası değerli zamanınızdan ayırıp yapmış olduğunuz değerlendirme için çok teşekkür ederiz.Sizi en kısa sürede otelimizde tekrar misafir etmeyi diliyoruz.Saygılarımla,Ralph Radtke

10/10 有夠讚

Maria，key biscayne

於 2023 年 8 月住了 5 晚
General Manager 於 2023年9月20日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

shirley

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best hotel in Istanbul
Well deserving of its accolade as Istanbul's finest: the room, the view, the space and the service could not be faulted. We also had a fabulous good value dinner at the Bosphorus Grill.
於 2023 年 8 月住了 2 晚
General Manager 於 2023年8月25日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

8/10 不錯哦

Aoi

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
ベッドの寝心地がとにかく最高でした。部屋からの眺望も良かったです。置いてあるお菓子がとても美味しかったです。アメニティの使い心地も良かったです。屋外プールの環境も良かったです。部屋のニオイが少し気になり、多分家具のニオイだと思いますが、トマトケチャップのような香りがしていました。部屋によるとは思いますが、これだけの価格なのにバスタブが無いのは残念です。ホテルのランクに対して朝食は内容が少なく、味も普通です。でもレストランのテラス席からの景色は良く気持ちが良いです。スタッフさんは感じが良く優しい人がほとんどですが、たまに不親切で冷たい人がいます。価格に対して部屋は狭めですが内装やインテリア、ホテル全体の雰囲気が素敵で、総合的に宿泊して良かったと思っています。
於 2023 年 8 月住了 2 晚
General Manager 於 2023年8月10日回覆
Dear Çırağan Guest,Thank you for taking the time to share your feedback, following your recent visit. First of all, we are delighted to have been able to host you in the one and only Ottoman imperial palace and hotel on the Bosphorus, Çırağan Palace Kempinski Istanbul. On the other hand, as we value every single comment and opinion of our valued guests, I am sorry to hear about your disappointments. Please rest assured that we have shared your valuable comments with the relevant departments. Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.Thank you very much.Yours sincerely,Ralph Radtke

6/10 一般般

William

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
The staff does not speak English. Also they rent the hotel areas for other people parties, like marriages all days with big noise until 12:00
於 2023 年 7 月住了 4 晚
General Manager 於 2023年7月24日回覆
Dear Çırağan Guest,Thank you very much for taking the time to share your feedback, following your recent visit. On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry to hear about your disappointments. Please rest assured that we have shared your feedback with the relevant department heads. Nevertheless, together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.Yours sincerely,Ralph Radtke

10/10 有夠讚

Stefan

於 2023 年 7 月住了 2 晚
General Manager 於 2023年8月3日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

murat，arlington

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
於 2023 年 7 月住了 2 晚
General Manager 於 2023年7月11日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Mohammed

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Women in Red
Very amazing Hotel. Women in Red are So nice and cooperative with all.. Lady Simere .. was Very tasteful in dealing، She Made my stay beautiful and comfortable..
於 2023 年 6 月住了 2 晚
General Manager 於 2023年6月19日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph RadtkeGeneral Manager

10/10 有夠讚

Marise Bueno

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excelente
O lugar é lindíssimo e impecável! Tudo para agradar! Vale a pena conhecer o Palácio e curtir a vista belíssima do Bósforo
於 2023 年 3 月住了 1 晚
General Manager 於 2023年3月20日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.We would like to welcome you as soon as possible in our hotel.We wish you a nice day.Yours sincerely,Ralph Radtke

8/10 不錯哦

Vito

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Exceptional staff and possibly one of the best sites in Istanbul. We got to breakfast three minutes late and they charged us for it, it’s not much money but I expected more from a five star hotel.
於 2023 年 1 月住了 5 晚
General Manager 於 2023年1月30日回覆
Dear Çırağan Guest,Thank you very much for taking the time to share your feedback. First of all, we are delighted to have been able to host you in the one and only Ottoman imperial palace and hotel on the Bosphorus, Çırağan Palace Kempinski Istanbul. It was a true pleasure for us to read your thoughtful comments.On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry to hear about your disappointments. Please rest assured that we have shared your valuable comment regarding the breakfast charge with our related departments for the investigation.Nevertheless, I hope to welcome you back again soon and provide you with the finest Turkish hospitality here at Çırağan Palace Kempinski Istanbul together with my team.Thank you very much.Yours sincerely,Ralph Radtke

10/10 有夠讚

BULENT，South Salem

於 2023 年 1 月住了 3 晚
General Manager 於 2023年3月6日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.We would like to welcome you as soon as possible in our hotel.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Lara

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Impecável!
Incrível estadia. O hotel é lindo, na beira do Bósforo. Excelente localização. Instalações incríveis, ótimos restaurantes e atendimento impecável.
於 2022 年 11 月住了 3 晚
General Manager 於 2022年12月2日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.We would like to welcome you as soon as possible in our hotel.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 有夠讚

Marcus

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 11 月住了 2 晚
General Manager 於 2022年11月15日回覆
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.We would like to welcome you as soon as possible in our hotel.We wish you a nice day.Yours sincerely,Ralph Radtke