I stayed in 5 different hotels during my visit to Istanbul this time. Thid Rotana was unfortunately the worst. The rooms were very dirty. The first room they gave me smelled like pee, then they moved me to a suite which was also dirty with dust and stains all over the floor and smelly pillows. The lication is also inconvenient, not pedestrian friendly, you will have to take a taxi to go anywhere and not much is going on in the area beside Mall of Istanbul really. Anyway the poor cleanliness is the main reason why this Rotana is a terrible choice, I checked 2 nights early and left my nonrefundable charge because I couldn't stand the nasty bed and the dusty stained floors. I stayed in Rotanas before and they were typically great this one falls far below the standard. The interesting part is that the public areas are very clean which goes to show that the staff actually knows how to clean properly they just slack when it comes to areas where no one is checking.
Hind
於 2024 年 4 月住了 4 晚
10/10 有夠讚
Salem
商務旅客, 親子旅遊
2024年4月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place.
Salem
於 2024 年 4 月住了 1 晚
8/10 不錯哦
Angela
2024年4月10日
Angela
於 2024 年 4 月住了 2 晚
10/10 有夠讚
Ahmed
2024年3月23日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I will definitely be back
Ahmed
於 2024 年 3 月住了 3 晚
8/10 不錯哦
Tülay
2024年3月17日
Tülay
於 2024 年 3 月住了 2 晚
10/10 有夠讚
Ahmed
2024年3月6日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice location good service excellent customer service I will definitely be back to this place
Ahmed
於 2024 年 3 月住了 2 晚
8/10 不錯哦
Babatunde
2024年3月5日
喜歡:員工素質和住宿環境和硬體
nice
Babatunde
於 2024 年 2 月住了 28 晚
10/10 有夠讚
Dakhaz
家庭旅遊
2024年3月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It is very good hotel
Dakhaz
於 2024 年 3 月住了 1 晚
8/10 不錯哦
Faisal
親子旅遊
2024年3月2日
喜歡:員工素質
Vi bodde på dette hotellet for 7 netter og fant den middels grei sammenlignet med mange andre hoteller. Det manglet en god del fasiliteter som Tyrkisk hamam, fungerende sauna og dårlig utvalg av frokost buffer. Inne Basseng hadde også veldig kalt vann ca 18 grader som er unormalt i slike hotell så barna ble litt skuffet. Det første suite vi fikk hadde ekstremt vond kloakk luft, men ble byttet på 5 min uten noe stress.
På positive siden var det fin utsikt, relativt fresh hotell. Personell var veldig hyggelige og hjelpsomme fra A til Å. Alt i alt en sterk 3.