Search Inns in Isla Contoy

"I recently stayed at SLS Playa Mujeres and unfortunately left very disappointed overall. For a property marketed as a five-star luxury resort, too many details were missed, and in hospitality, the small details are what separate a true luxury experience from an average one. One of my biggest frustrations was not being informed upfront about the “elite” upgrade package option. Whether intentional or not, it created the feeling that there was always another tier you were expected to pay for in order to get the “real” experience. Even then, from what I could tell, the differences didn’t seem substantial enough to justify it. The room details were surprisingly underwhelming. For a family of four, the snack setup consisted of a single pack of Skittles and two small packs of Chips Ahoy. That may sound minor, but those are exactly the types of thoughtful touches guests expect from a luxury resort — and they were simply absent here. The food was mediocre at best, and nearly every dining experience felt designed to push expensive upgrades. You already pay a premium to stay at the resort, yet somehow you constantly feel nickel-and-dimed. One dinner ended up costing me $250 for a steak and another $300 for a bottle of wine. By the end of the trip, I had spent more on meal “add-ons” than the actual cost of my four-day, three-night stay. The price gouging was excessive and honestly left a bad taste in my mouth. Another major issue was how inconvenient the concierge system was organize"

"Nothing disappoints. It was def 10/10"

"Great experience"

"Very Enjoyable, Thanks to Jonathan, Elian, Ethan, and Brandon and the girls from entertainment arts made it so much fun to stay at Atelier!!!"

"The service was excellent. The room was very nice and clean. The restaurants were good for an all inclusive. "

"N/A"

"Staff was extremely kind and helpful. Food was okay. Room was nice - but we ended up upgrading. Location was perfect for beaches we wanted. Would definitely consider staying here again but maybe not doing the all inclusive."

"Lack of communication, 0 accountability. Lied about the room and accommodations. Paid for ocean view, got a view of the pool Useless butler Nothing done for birthdays Supposed to be adults only, not true. Asked about allergies and restrictions....everyday they gave me something on the restriction list."

"The whole hotel was very secure with multiple gates and clearances to get through to get to the hotel. When we arived they offered us cool towels and took our luggage to our room. Our room was clean, the ac was great, and the plug pool was very private and looked over a view that couldn't be beat. The beach and pools was never crowded we always found a seat were we went. The hotel offered small activities every day and i highly recommend doing any that entrust you, they where fun and quick. The food was excellent, real restaurants with full menus, not cafeteria food. Highly recommend the taco truck! The flowers, plants and trees around the hotel was very well orchestrated. We spent a few hours google imaging several plants and felt like walking in a botanical garden. Book your activities through the hotel. We went on an excursion to ruins with a privet guide, in our own car, and the site was amazing! Highly recommend booking activities at the hotel when you get there, not through third parties. Everything was clean. Everyone was friendly. This place was more than we could have ever imagined for our honeymoon. "