The valet parking service was quite disappointing. Drop-off was fine, but since there was no self-parking option, we had to use valet. When picking up the car, I inquired twice within the first 20 minutes and was told each time that the valet had already taken the keys and I just needed to wait at the front entrance. On the third attempt, someone finally checked and found that the keys were still sitting in the storage room. I ended up standing under the sun for 25 minutes.Despite the inconvenience, I still gave a tip. My child insisted we rate the stay 5/5, but due to the valet parking experience, I couldn’t give a perfect score.