「We had a great time at this hotel, but at check‑in we discovered that Expedia had double‑booked our reservation. That left us stuck with two separate bookings. The clerk told us we would need to speak with the manager, Franco.
After trying to reach Franco for three days, we finally managed to talk to him. He told us that if we had booked directly through the hotel, he would have refunded the extra charge immediately. But because the duplicate booking came through Expedia, he said we had to take...
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