Is Palace Inn and Suites - Willowbrook Mall pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Inn and Suites - Willowbrook Mall?

Self parking is free at this property.

What time is check-in at Palace Inn and Suites - Willowbrook Mall?

Check-in start time: 3 PM; Check-in end time: 5:30 AM.

Where is Palace Inn and Suites - Willowbrook Mall located?

Located in FM 1960, this hotel is within a 10-minute walk of Stone Moves Indoor Rock Climbing and Willowbrook Mall. Houston Methodist Willowbrook Hospital and Mountasia Houston are also within 2 mi (3 km).

Palace Inn and Suites - Willowbrook Mall Reviews, Deals & Photos 2025

10/10 Excellent

Jacqueline

2017/12/31

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

Nice place, nice people. Would definitely stay again.

Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveler

2021/3/21

Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

2021/2/25

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was excellent, very kind and attended to everything I needed.

Stayed 2 nights in Feb 2021

2/10 Terrible

Verified traveler

2021/2/21

Extremely in satisfied

I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.

Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveler

2020/1/13

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

2019/6/9

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was great, they just need a swimming pool

Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

2019/6/1

Stayed 1 night in May 2019

4/10 Poor

Verified traveler

2019/5/13

Disliked: Staff & service, amenities

I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.

Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

2018/11/19

Liked: Cleanliness, staff & service

The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.

Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

2018/11/13

Stayed 1 night in Nov 2018

6/10 Okay

Matthew

2018/10/24

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed for work

New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you.

Stayed 2 nights in Oct 2018

4/10 Poor

Jared

2018/9/7

Stayed 1 night in Aug 2018

2/10 Terrible

Sam

2018/6/18

Disliked: Staff & service, room comfort

Romantic night out, wow.

The air after 2 hours was still at 87% , the television did not work room hot, could not get a refund due to the fact I booked on line

Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

2018/6/14

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2018

6/10 Okay

Ronald

2018/4/14

Disliked: Cleanliness, room comfort

Weekend in houston

There were no bathroom tissue,no coffee pot although the fixings were there. No coat hangers, no caddy to place suitcases.the thermostat only had heat/ cool switch and fan switch couldn’t adjust turn it down and it would go back to the settings reading down to 72degrees it would go back to 78 same for the heat side. The staff was very helpful

4/10 Poor

Vick, willowbrook Houston

2018/3/29

Disliked: Cleanliness, property conditions & facilities, room comfort

Nice location close to the mall

The room was not cleaned it had dust in the floor and the bed was not comfortable I woke up itching.

Stayed 1 night in Mar 2018

10/10 Excellent

Stanley

2018/1/11

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience.

Newly opened, so very clean. Amenities were average, but overall a very good experience. Price was well below what I would expect for same stay at competition.

Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

2017/12/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice,perfect location and the staffs are nice

Was wonderful. My wife and I enjoyed it The price was great. The atmosphere was great

Stayed 2 nights in Dec 2017

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Palace Inn and Suites - Willowbrook Mall

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View all photos for Room, 2 Queen Beds, Non Smoking, Kitchenette

Room, 2 Queen Beds, Non Smoking, Kitchenette

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Room, 1 King Bed, Smoking, Refrigerator & Microwave

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View all photos for Room, 2 Queen Beds, Smoking, Kitchenette

Room, 2 Queen Beds, Smoking, Kitchenette

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View all photos for Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

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