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休斯頓萬豪舒格蘭飯店的評分

3.5 out of 5
休斯頓萬豪舒格蘭飯店
16090 City Walk, Sugar Land, TX

評論

8.4

非常好

10 分，有夠讚；1001 則評論中有 563 則" "
8 分，不錯哦；1001 則評論中有 209 則" "
6 分，一般般；1001 則評論中有 83 則" "
4 分，不太好；1001 則評論中有 73 則" "
2 分，很糟糕；1001 則評論中有 73 則" "

8.8/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.6/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Great Location !
於 2021 年 7 月住了 1 晚
Marriott Sugar Land 於 2021年7月5日回覆
Thank you for your 4 out of 5 rating! While this generally means that we have met your expectations, we don’t want to be just “average!” We’d like to know what we can do to really “WOW” you next time. Please help us to improve by sharing any other feedback you may have. Thanks again!

8/10 不錯哦

FEKERTE

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent Hotel!!
於 2024 年 5 月住了 2 晚

6/10 一般般

Ali，Richmond

家庭旅遊
不喜歡：員工素質
Due to construction so much noise during day and pool was not accessible. You have to take your luggage by your self. Even if you are staying at the hotel they will not allow you to park your car at the entrance just for 2 minutes.
於 2024 年 4 月住了 4 晚

10/10 有夠讚

MaryAnn Adaora

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stephen and Rose at the front desk showed me great customer service, and were extremely friendly and accommodating. This was my first time at this hotel location. I will definitely return the next time I am in the area.
於 2024 年 4 月住了 2 晚
Ghanim Yozbaki 於 2024年5月11日回覆
Dear Maryann "Thank you so much for your kind words! We're thrilled to hear that Stephen and Rose provided you with exceptional customer service during your first visit to our hotel. We'll be sure to pass along your praise to them. We look forward to welcoming you back next time you're in the area!"

10/10 有夠讚

brad

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Carmen

喜歡：整潔度、員工素質和住宿環境和硬體
Ok
於 2024 年 4 月住了 1 晚
Ghanim Yozbaki 於 2024年5月11日回覆
Dear Carmen, Positive reviews like yours truly brighten our day and motivate us to continue providing excellent service. We appreciate your support and hope to see you again soon!

10/10 有夠讚

Latosha

喜歡：整潔度、員工素質和住宿環境和硬體
Another great stay!
於 2024 年 4 月住了 1 晚
Ghanim Yozbaki 於 2024年5月1日回覆
Your positive feedback mean a lot to us. It's always a pleasure to hear that our guests have enjoyed their stay and experienced the high level of service and comfort that we strive to provide. Your support is truly appreciated, and we hope to have the pleasure of welcoming you back to Marriott Hotel

10/10 有夠讚

Bryan

喜歡：整潔度、員工素質和住宿環境和硬體
Very nice accommodations.
於 2024 年 3 月住了 2 晚
Ghanim Yozbaki 於 2024年5月1日回覆
Your positive feedback mean a lot to us. It's always a pleasure to hear that our guests have enjoyed their stay and experienced the high level of service and comfort that we strive to provide. Your support is truly appreciated, and we hope to have the pleasure of welcoming you back to Marriott Hotel

10/10 有夠讚

Evis

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great!
於 2024 年 3 月住了 1 晚
Ghanim yozbaki 於 2024年5月1日回覆
Your positive feedback mean a lot to us. It's always a pleasure to hear that our guests have enjoyed their stay and experienced the high level of service and comfort that we strive to provide. Your support is truly appreciated, and we hope to have the pleasure of welcoming you back to Marriott Hotel

10/10 有夠讚

Latosha

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay as always
於 2024 年 3 月住了 1 晚
Ghanim Yozbaki 於 2024年5月1日回覆
Your positive feedback mean a lot to us. It's always a pleasure to hear that our guests have enjoyed their stay and experienced the high level of service and comfort that we strive to provide.

10/10 有夠讚

DaShawn

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Ghanim Yozbaki 於 2024年3月21日回覆
Dear DashawnThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Outstanding experience. Will definitely stay again.
於 2024 年 3 月住了 5 晚
Ghanim Yozbaki 於 2024年3月17日回覆
Dear JenniferThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 一般般

Allen

家庭旅遊
喜歡：設施服務
Breakfast was not good, room was not clean
於 2024 年 3 月住了 2 晚
Ghanim Yozbaki 於 2024年3月17日回覆
Dear AllenThank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

8/10 不錯哦

Renay

喜歡：整潔度和設施服務
不喜歡：員工素質
I love the property and the location, it’s close to good dining and shopping. Breakfast was delicious and the kitchen staff was kind. Lastly, first impressions is always very important. Upon check in, the two front desk clerks did not see my presence of any importance. I was the only customer standing at the front desk and it took one of the ladies 4 minutes to address me. Please use my camera footage as a teachable moment for this hotel that first impressions are really everything.
於 2024 年 3 月住了 1 晚
Ghanim Yozbaki 於 2024年3月21日回覆
Dear RenayThank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

2/10 很糟糕

Gene

情侶出遊
不喜歡：設施服務和住宿環境和硬體
Blood on sheets in first room. Second room no hot water. Kids screaming next door. Paper thin walls and connected doors. Called front desk a couple of times and never got an answer. Dirty, staff bad, will never stay there again. I stayed there at least 10 times over the past 15 years. Very run down now.
於 2024 年 3 月住了 2 晚
Ghanim Yozbaki 於 2024年3月17日回覆
Dear GeneThank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

6/10 一般般

Emily

喜歡：整潔度、員工素質和住宿環境和硬體
We did not have enough towels. Everything else was excellent
於 2024 年 3 月住了 2 晚
Ghanim Yozbaki 於 2024年3月17日回覆
Deal Emily Thank you for your rating and we are glad that the performance of the hotel team was at your best, we hope to see you soon

10/10 有夠讚

Julie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Ghanim Yozbaki 於 2024年3月17日回覆
Dear JulieThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 有夠讚

Farah

於 2024 年 2 月住了 3 晚
Ghanim Yozbaki 於 2024年3月21日回覆
Dear FarahThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 一般般

Jubin

家庭旅遊
不喜歡：員工素質
It was an ok stay. There were some inset stains in the room on the walls, carpet and lounge chair. We had requested a toothbrush twice in the morning and no one came by so we had to go down to the desk and pick it up ourselves from the front desk. Upkeep and services could be improved.
於 2024 年 2 月住了 2 晚
Ghanim Yozbaki 於 2024年3月17日回覆
Dear Jubin Thank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

10/10 有夠讚

Giovanni

喜歡：整潔度、員工素質和住宿環境和硬體
Friendly staff, felt welcomed as soon as we drove up to the front. Clean rooms and great location!
於 2024 年 2 月住了 1 晚
Ghanim Yozbaki 於 2024年3月17日回覆
Dear Giovanni Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

4/10 不太好

Brittany

家庭旅遊
喜歡：整潔度
不喜歡：員工素質、住宿環境和硬體和客房舒適度
Bad experience at the Marriott
Elevators were not working, I was questioned if I belonged there and if I had a room there and house keeping tried to enter my room very early in the morning before check out 3 times. I will never stay at the Marriott again.
於 2024 年 2 月住了 1 晚
FOM 於 2024年2月19日回覆
Dear Brittany,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Sugar Land Marriott is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent such occurrences from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Stephen WirtzFront Office ManagerHouston Marriott Sugar Land

10/10 有夠讚

Jennifer，Houston

喜歡：整潔度、員工素質和住宿環境和硬體
Great location, friendly staff
於 2024 年 1 月住了 1 晚
Ghanim Yozbaki 於 2024年3月17日回覆
Dear Jennifer Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 有夠讚

Anis

於 2024 年 1 月住了 4 晚
Ghanim Yozbaki 於 2024年3月17日回覆
Dear Anis Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 有夠讚

Jose

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Keep it up
Enjoyed seeing how helpful staff is from valet parking to front counter registration back to bar tender and to meet a good janitor who never stopped smiling amazing helpf
於 2024 年 1 月住了 1 晚
Ghanim Yozbaki 於 2024年3月17日回覆
Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 一般般

Molly

喜歡：整潔度和員工素質
於 2024 年 1 月住了 1 晚
Ghanim Yozbaki 於 2024年3月17日回覆
Dear Molly Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 有夠讚

Anna

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
GREAT place to stay!!!
Valet could not have been a friendlier group, front desk was outstanding. The only not great thing restaurant employees a little aggressive at breakfast.
於 2024 年 1 月住了 1 晚
Ghanim Yozbaki 於 2024年3月17日回覆
Dear Anna, Thank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

6/10 一般般

Derek

於 2024 年 1 月住了 1 晚

2/10 很糟糕

Jacqui

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

HUGHBERT

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚

4/10 不太好

Carlos

不喜歡：整潔度、員工素質和住宿環境和硬體
Dirty pillows, bed was not made, tv didn't work.
於 2023 年 12 月住了 1 晚

6/10 一般般

Ellen

於 2023 年 12 月住了 1 晚
Ghanim Yozbaki 於 2024年3月17日回覆
Dear EllenThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 有夠讚

Ada

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Susan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Holiday Hospitality
It is a tradition for us to stay here on Christmas. We have family in Sugar Land that we celebrate with and then return to our comfy room for a good night's sleep. This year we had a toilet overflow, but that was quickly resolved. We'll return again next year
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Barbara

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Luyi

喜歡：整潔度、設施服務和住宿環境和硬體
good
於 2023 年 12 月住了 2 晚

8/10 不錯哦

cindy

家庭旅遊
喜歡：住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Cory

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Heather

於 2023 年 12 月住了 1 晚

8/10 不錯哦

Kevin

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Terry

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel. Very close to eateries and stores. The valet was The best ! They brought the car Keys to our house when we left there!
於 2023 年 12 月住了 1 晚

8/10 不錯哦

jianhua

喜歡：整潔度和員工素質
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Kyle B.

於 2023 年 12 月住了 1 晚

8/10 不錯哦

Dianne

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Stephanie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 有夠讚

wendy

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ghanim Yozbaki 於 2024年3月17日回覆
Dear WendyThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 一般般

Michelle

喜歡：整潔度、員工素質和客房舒適度
於 2023 年 11 月住了 1 晚

8/10 不錯哦

lisa

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Tiffany

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was really friendly
於 2023 年 11 月住了 4 晚

10/10 有夠讚

Marylou，Corpus Christi

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location!
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Carrie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely beautiful property with the best location to everything. Very clean, rooms are clean & large!
於 2023 年 11 月住了 1 晚
MY 於 2023年11月21日回覆
Thank you for taking the time to share your positive experience. This is such a motivation for our team to thrive. Look forward to welcoming you soon. Sincerely,