「What a wonderful place to stay in Sanur. We stayed in the 2 bedroom cottage. It had a kitchen and open air living area. The bedrooms are air conditioned. The 2nd bedroom is upstairs. Wayan and the rest of the staff were very friendly and went out of their way to make sure we had everything we needed. There is a beach with many restaurants and bars that is about a 15 minute walk away. i would definitely stay here again.」
「excellentn experience staying in here, staffs are so friendly , room is much comfortable than i expected . definitely i will choose this hotel again in my next trip 」
「the workers there are very kind and helpful. During the morning, they will cook eggs and make coffee for us.
The hotel is located quite a quiet area, and around 10-15 minutes walk to Sanur beach. Cozy and relaxing environment.
Quite a lot of mosquitoes, but the hotel has prepared repellent spray and mosquito net for their guest. Very considerate.」
「There is nothing we did not like. Stayed for 10 days and time flew by. My daughter and I were welcomed with open arms being our first time.in Bali. We were accomodated in every way you can imagine from taxi rides to food serving in the room. Amazing staff everyone knows you by your name, always a smile and no question too dificult. For our first time.to Bali we are blessed coming to Abian Klumpu Vila & Spa in Sanur. Thanks team!」
「The garden is nice and staff are friendly however can only handle basic English and may not be able to provide assistance on basic travel info. Arrived in the evening, I asked the staff if any place for nice restaurant and money exchange, she is not certain about the opening hour of the money exchange and she thought it was closed already by 7pm and not sure for places for food. End up the money change shop closed at 10pm.
Also when I first checked in the place, they had no record of my...
"This is a super awesome hotel ! Love everything here , definitely wanna come back again and again ! Fantastic service, food, room , clean & big pools, beach , SPA ( strongly recommend therapist Hinny , the best ❤️)
Our first time in Bali , Hyatt regency make us have a great memories here! "
"If you’re traveling with young children, please be aware that this hotel poses serious safety risks, particularly around the swimming pool. While the property is beautiful and the staff are friendly and polite, our stay nearly ended in tragedy due to a lack of safety measures and proper pool maintenance.
The main pool is poorly maintained, with broken tiles and sharp edges in multiple areas (see photos). I cut my foot on one of these edges, requiring medical attention from the hotel doctor. While I was being treated, my 2-year-old son fell into the pool and nearly drowned. Thankfully, an alert guest rescued him—no staff intervened.
It turns out, according to the Duty Manager, that the hotel's official policy is that there are no lifeguards on duty and that hotel guests swim at their own risk. Apparently, there are signs to that effect scattered around the property. I saw no such signs on the property and if they exist, are not clearly visible. Nor is this No Lifeguards policy stated on the hotel's website.
Had the pool been properly maintained, I wouldn’t have been injured and could’ve supervised my children. The absence of lifeguards at a supposedly family-friendly resort is a major problem.
We won’t be returning. The hotel’s failure to ensure basic child safety overshadows its beauty and service. Until they install lifeguards and repair the pool, I cannot recommend Andaz Bali to families."
