霍爾克姆出租度假屋

「Disappointing check-in experience Unfortunately, my experience with this property was very disappointing, particularly the check-in process. Before arrival, I was asked by the property owner to make an additional payment directly to a bank account. I was uncomfortable with this method of payment as it was outside the normal booking process and did not provide the same level of protection or reassurance as paying through the booking platform. I contacted the property to try to clarify the...

「Expedia confirmed my booking and took payment. Around two hours later, the host cancelled because of “an error with the calendar” — for a stay that was due the very next day. That alone was bad enough, but the refund process made it worse. It took two days and three phone calls to Expedia to chase a proper refund, after the first refund shown was only partial. So I was left with no accommodation, wasted time, unnecessary stress, and then had to fight to get back the money I should never have...

「We booked this property as the picture on website looked nice. It said we would share bathroom only with people in our party, this was booked as non-refundable. We only book properties with en-suite usually but as said it would only be shared with our party. Once booking came through I checked the postcode and found that the property was down a private road which you could not view on google maps. On arrival after a day of travelling the Norfolk coast, we found ourselves outside a Bungalow which...