海特威爾設有游泳池的飯店，旅行前必看！

「Every thing was really good! Always the same high standard in every way」

「We were not informed of the internet password. We did not have any hotel information available as it transpires the info booklets were behind ghe reception desk. We also tried to walk into the town but could not because the gate is coded. We did not know this prior to walking as we had no info. The radiator in the bathroom was scolding hot. We did advise reception and supposedly it was repaired. Sadly it was not .. we slept with three windows open and two fans running all night! Interestingly...

「Booked a valley castle room w king bed for one night in late Sep. Room was very clean with comfy n up to date decor. Room was big enough and soundproof quality was good. Big garden surrounded hotel n we took a pleasant walk the next day. Should have stayed for one or two nights so as to enjoy swimming pool and other facilities. The historical building was well maintained. Very pleasant stay 」

「Was very disappointed at being charged extra to park the car because we booked through Hotels.com. Only received a refund when we complained and pointed out that had I come and just bought a coffee I would have been eligible for free parking as I would have been considered to be a customer. But not considered to be a customer when staying overnight. 」

「Spotlessly clean room staff very helpful and friendly lovely place to stay」

「Perfect idyllic spot with a beautiful, comfortable and luxurious Lodge. Highly recommended for a peaceful retreat. 」

「Breakfast was plentiful and very nice however the evening meal was awful. Nice hotel and spa facilities and lots of parking but the restaurant lets the whole place down.」