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"Staff was great rooms were good"

"We were allocated Room 9 on the ground level. The Apartment itself was okay, tastefully decorated, all the cooking and kitchen equipment was supplied. However being on the ground floor means that you views are partially blocked by the elevator and it feel as though everyone can see you as soon as they exit the lift. Also being right in front of the sun loungers by the pool it did not feel private at all we felt very exposed. There are no management on site in the evening and we were subject to an evening of some tenants having a full on fight and we watched as the police came to intervene. The next night there were a group of teenagers having a full on Party after pool hours. Not even sure they were guests!! No security or management came to inform them of the pool hours. We did not have any communication from staff at any time during our stay. The pool is absolutely fabulous and we really enjoyed swimming there each day."

"Great Position"

"Yes"

"Need better clean room and bathroom. The bath towel needs to be well cleaned."

"The room was very quiet and had a relaxing view of the lagoon and trees. Customer service, across the board, was friendly and they went out of their way to assist. Great location, very central and walking distance to most key tourist spots. No steep hills to climb like many other accomodation options in town. This is my second stay at the hotel and i would return again. "

"Great for backpackers and people that don't mind a bit of noise coming from the hotel in the evenings / early night. We booked the self contained cabin thinking it may have been the quietest on site but there were probably other ensuit cabins more towards the back that would have been quieter."

"Very big room with washing facilities and kitchen was great. The breakfast options are limited and you have to pay for coffee which is a bit of a let down in this day in age. The lagoon pool was enjoyable and the property and room were clean. They dont do a servicing during you stay which was a surprise but as you have washing facilities you can make do. The convenient access to the boardwalk along the seashore to Airlie was a nice to have, we used it every day."

"Overall very good. Room not being cleaned throughout our stay which is the hotel policy became an issue and not that fun. But overall very good"