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茂宜島坎納帕利海灘希爾頓分時俱樂部飯店的評分

4 out of 5
茂宜島坎納帕利海灘希爾頓分時俱樂部飯店
104 Kaanapali Shores Pl, Lahaina, HI

評論

8.8

有夠讚

10 分，有夠讚；1004 則評論中有 563 則" "
8 分，不錯哦；1004 則評論中有 290 則" "
6 分，一般般；1004 則評論中有 83 則" "
4 分，不太好；1004 則評論中有 37 則" "
2 分，很糟糕；1004 則評論中有 31 則" "

9.0/10

整潔度

8.8/10

員工素質

8.6/10

設施服務

8.6/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

Chang

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Loved it. We definitely will go back again. Free Self parking is a plus! Too bad the beach wasn’t open.
於 2020 年 3 月住了 3 晚
KBC Management 於 2020年3月15日回覆
Thank you

4/10 不太好

Christina

不喜歡：住宿環境和硬體
於 2024 年 4 月住了 1 晚
KBC Guest Service Management Team 於 2024年5月2日回覆
Aloha Christina, Mahalo for staying with us. I see that you shared a 2 of 5 score for your recent stay and We’re very sorry to see we did not meet your expectation.  If you would like to share more information and feedback of your recent stay, we would appreciate it. Mahalo.

6/10 一般般

Thomas

情侶出遊
不喜歡：住宿環境和硬體
First the good: Staff is friendly, rooms are large, bed is comfortable, pool area is large, hotel is clean, bar/snacks near pool, and parking is convenient. The problems: The beach is small and the little access area is, for some thoughtless reason, the designated smoking area, the hotel is badly in need of repairs and updating, can not see the ocean when seated in pool area, bartender does’t correctly make drinks that are $17, and generally the hotel decor throughout feels more like a Comfort Inn than Hilton or Marriott. Hire a good interior design team and great hotel manager, then update everything before putting Hilton name on this resort.
於 2024 年 4 月住了 5 晚
Liezel 於 2024年5月1日回覆
Aloha, I would like to thank you for your feedback, your feedback is very important to us. We’re very sorry to hear of your experience. We aim to deliver a great experience, and we are saddened that we fell short of your expectations. We will use your feedback to improve and ensure this doesn’t happen again. Mahalo Nui Loa

10/10 有夠讚

JULIE，Santa Ana

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Pool was nice. Next to food truck
於 2024 年 2 月住了 2 晚
Liezel 於 2024年4月25日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 有夠讚

Jason Robert，Daly City

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
2nd time staying at this property. Friendly staff. Maintained grounds. Great accommodations. The resort is a little dated and could have more amenity’s but, just right for the price. It is a timeshare location but they don’t push hard. Definitely need a rental car to stay here but, at least the hotel fees cover parking unlike other resorts. Highly recommend.
於 2024 年 4 月住了 4 晚
Ulu 於 2024年4月24日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 有夠讚

MarcAngelo

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
If there were cheaper or more food spots in the area but there are some around the corner
於 2024 年 4 月住了 1 晚
Ulu 於 2024年4月24日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 不錯哦

david

喜歡：整潔度、員工素質和住宿環境和硬體
nice place
於 2024 年 4 月住了 3 晚
Liezel 於 2024年4月22日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 不錯哦

Kathy，Monroe

團體旅遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was nice and clean, the staff were super friendly. The pool was well maintained and is righton the beach. The check in process was easy. There's various food options with in walking distance and a shopping village 10 min drive. Great for families, would stay again.
於 2024 年 4 月住了 8 晚
Liezel 於 2024年4月14日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 有夠讚

David，Puyallup

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay.
於 2024 年 4 月住了 2 晚
Liezel 於 2024年4月10日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 有夠讚

Isabelle

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful waterfalls made everything peaceful Did not like how dangerous the ocean was. I did appreciate the signs and advice not to swim in that area
於 2024 年 3 月住了 3 晚
Kauluwehi 於 2024年4月6日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 不錯哦

Gina

家庭旅遊
喜歡：員工素質
The property has potential but needs some updates.
於 2024 年 4 月住了 2 晚
Liezel 於 2024年4月6日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 不錯哦

Beronica

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My family and I stayed for a full week, and truly the only complaint we have is the maid service. Our room was cleaned 1 time during the entire stay, and we had to call for new towels multiple times. Other than that, the staff was great, the kids activities were a nice change of pace, the pools and spas were always refreshing & never too crowded to find a spot to sit. The rooms were impressive in size, and up to date. There was always a parking spot, and we were able to walk to other places near the resort for food / shopping. We had a great family vacation!
Liezel 於 2024年4月3日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 不錯哦

Monique

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Love everything about this property except for they need to update the appliances like the tv other than that the property was very clean and I would stay here again
於 2024 年 3 月住了 3 晚
Liezel 於 2024年4月1日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 有夠讚

Mallikarjun

喜歡：整潔度、員工素質和住宿環境和硬體
Nice property… spacious rooms and bathrooms.
於 2024 年 3 月住了 7 晚
Liezel 於 2024年4月1日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 不錯哦

John

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Kauluwehi 於 2024年3月30日回覆
Mahalo for your review. We hope to see you again soon.

8/10 不錯哦

Jacob

Juanita 於 2024年3月20日回覆
Aloha!We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

10/10 有夠讚

Mark E

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They are currently repainting, repairing, and renovating and everything was done quite well. The pool area is fantastic and the beach access is perfect. This was our 2nd time staying here and is definitely worth every penny.
於 2024 年 3 月住了 7 晚
Liezel 於 2024年3月19日回覆
Thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 有夠讚

Steven

喜歡：住宿環境和硬體
於 2024 年 3 月住了 1 晚
Kauluwehi 於 2024年3月9日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 有夠讚

Kelly

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
View
於 2024 年 2 月住了 4 晚
Kauluwehi 於 2024年3月9日回覆
Thank you for your feedback. We hope to see you again. Mahalo

6/10 一般般

Debora

親子旅遊
喜歡：住宿環境和硬體
The reception and towel staff were always helpful. The cleaning staff was not friendly and at times rude.
於 2024 年 2 月住了 6 晚
Liezel 於 2024年2月28日回覆
Aloha,Thank you for taking the time to complete our survey. We will use your feedback to improve and ensure this doesn’t happen again, For your future visit at the Hilton Vacation Club Kaanapali Beach,

8/10 不錯哦

Steven

喜歡：住宿環境和硬體
Friendly staff. Facilities are clean and well maintained.
於 2024 年 2 月住了 1 晚
Liezel 於 2024年2月28日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 有夠讚

Debbie Lynn

喜歡：員工素質、設施服務和住宿環境和硬體
Every thing was wonderful 🌸🌺
於 2024 年 2 月住了 5 晚
Liezel 於 2024年2月20日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

6/10 一般般

Jeneane

家庭旅遊
This place is absolutely average. Not terrible but not good. The staff here seemed to be bothered about everything. Sorry to bother you while your working. The pool area is nice and there are alot of chairs. The best part of this place is the kids activity center. The staff in the activities area was amazing!
於 2024 年 2 月住了 6 晚
Juanita 於 2024年2月18日回覆
Aloha Jeneane,I would like to thank you for taking the time to complete our survey. We’re very sorry to hear of your experience.  We aim to deliver a great experience, and we are saddened when we don’t meet expectations. We will use your feedback to improve and ensure this doesn’t happen again. For your future visit at the Kaanapali Beach Club, please feel free to give us a call so we can make your next visit enjoyable.  Mahalo Nui Loa

10/10 有夠讚

Matt

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property exceeded our expectations. Outside appeared dated but the staff were remarkable. The location to the beach was superb. The hotel itself and the suite were perfect.
於 2024 年 2 月住了 1 晚
KBC Guest Service Management Team 於 2024年2月11日回覆
Mahalo Matt for sharing your feedback. We're glad you enjoyed your stay with us and hope to serve you again in the near future.

10/10 有夠讚

Grant

於 2024 年 2 月住了 1 晚
Kauluwehi 於 2024年3月21日回覆
Mahalo Grant for sharing your feedback. We're glad you enjoyed your stay with us and hope to serve you again in the near future.

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful views
於 2024 年 1 月住了 2 晚
Ulu 於 2024年2月10日回覆
Thank you for your review. We hope you had a wonderful stay and hope to see you again. Mahalo

10/10 有夠讚

Patrick

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 6 晚
Liezel 於 2024年2月3日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 不錯哦

Donna

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 5 晚
Liezel 於 2024年2月3日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 有夠讚

Jessica

於 2024 年 1 月住了 1 晚
KBC Guest Service Management Team 於 2024年1月12日回覆
Mahalo!

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
The hotel needs updates/ remodel. Excellent hospitality overall it was a good stay.
於 2024 年 1 月住了 7 晚
KBC Guest Service Management Team 於 2024年1月12日回覆
Mahalo for your feedback.

2/10 很糟糕

Tanya

於 2024 年 1 月住了 2 晚
Liezel 於 2024年1月9日回覆
Aloha, I would like to thank you for your feedback, your feedback is very important to us. We’re very sorry to hear of your experience. We aim to deliver a great experience, and we are saddened that we fell short of your expectations. We will use your feedback to improve and ensure this doesn’t happen again. Mahalo Nui Loa

10/10 有夠讚

chandrasekhar

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 4 晚
Juanita 於 2024年1月6日回覆
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

10/10 有夠讚

KATARZYNA

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful resort. This was our first trip to Maui and we loved the king size suite that we booked.
於 2023 年 12 月住了 1 晚
Juanita 於 2024年1月6日回覆
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

2/10 很糟糕

Shannon

不喜歡：員工素質
於 2023 年 12 月住了 1 晚
Liezel 於 2023年12月25日回覆
I would like to thank you for taking the time to complete our survey. We’re very sorry to hear of your experience. We aim to deliver a great experience, and we are saddened when we don’t meet expectations. We will use your feedback to improve and ensure this doesn’t happen again. For your future visit at the Hilton Vacation Club Kaanapali Beach, please feel free to give us a call so we can make your next visit enjoyable.

10/10 有夠讚

Esther

於 2023 年 12 月住了 1 晚
Liezel 於 2024年1月9日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 有夠讚

David

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location...
於 2023 年 11 月住了 1 晚
Juanita 於 2023年11月30日回覆
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

8/10 不錯哦

Bhargav

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a great stay at this hotel. Excellent swimming pool and beach access.
於 2023 年 11 月住了 4 晚
Juanita 於 2023年11月30日回覆
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

2/10 很糟糕

Michelle，Campbell

於 2023 年 11 月住了 2 晚
Liezel 於 2023年11月22日回覆
Aloha, thank you for taking the time to complete our resort ratings. Your feedback is very important to us. We aim to deliver a great experience, and we are saddened when we don’t meet expectations. For your future visit at the Hilton Vacation Club Kaanapali Beach, please feel free to give us a call so we can make your next visit enjoyable. Mahalo Nui Loa

10/10 有夠讚

Lilian

喜歡：整潔度、員工素質和住宿環境和硬體
Everything was excellent.
於 2023 年 11 月住了 6 晚
Juanita 於 2023年11月20日回覆
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

10/10 有夠讚

Charles Maxwell Wiggins

於 2023 年 11 月住了 7 晚
Kauluwehi 於 2023年11月19日回覆
Thank you for your feedback. We hope to see you again. Mahalo

10/10 有夠讚

Eb

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Staff at front desk was professional, attentive and great!
於 2023 年 11 月住了 1 晚
Liezel 於 2023年11月14日回覆
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 有夠讚

Raymond

喜歡：整潔度、員工素質和住宿環境和硬體
Restaurant was not open. Just a snack bar. Snack bar and bar had limited hours. I was told this was due to shortage of staff due to the fire. Housekeeping was not included since we only stayed a week. Overall the resort was beautiful and the stay was excellen. All staff was friendly and helpful.
於 2023 年 10 月住了 7 晚
Juanita 於 2023年11月3日回覆
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future. We do apologize for any inconvenience this may have caused you due to the lack of services. Me Ke Aloha Pumehana (With warm Regards)

2/10 很糟糕

Ian

不喜歡：員工素質和住宿環境和硬體
於 2023 年 8 月住了 6 晚
Juanita 於 2023年8月19日回覆
Aloha, We value your feedback and rest assured it will be addressed promptly. We are hoping for a better experience on your future visit at Kaanapali Beach Club. Mahalo for completing our resort survey. Mahalo for completing our resort survey

2/10 很糟糕

Esther

於 2023 年 8 月住了 5 晚
Juanita 於 2023年9月4日回覆
Aloha, Thank you for taking the time to complete our resort survey. Your feedback is very important to us. We aim to deliver a great experience, and we are saddened when we don’t meet expectations. We will use your feedback to improve and ensure this doesn’t happen again. We appreciate your patience and understanding during these difficult times. We do apologize for any inconvenience this may have caused you due to the lack of services. Thank you for your understanding during this transition period. We look forward to reopening and welcoming back all of our Owners, Club members, and Guest soon. Me Ke Aloha Pumehana (With warm Regards)

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A beautiful resort.
於 2023 年 7 月住了 5 晚
Juanita 於 2023年8月19日回覆
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

10/10 有夠讚

Raquel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel for a family! We will definitely visit again.
於 2023 年 8 月住了 5 晚
Juanita 於 2023年8月8日回覆
Mahalo for taking a moment to share your experience. We are delighted to hear how much you enjoyed your stay with us. We will be sure to share your kind words with the entire team. We look forward to welcoming you back again soon! Warmest Aloha.

6/10 一般般

David

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
we had a 1 room 2 bedroom with a Kitchenette. Very Small kitchen and was not well stocked.Barely adequate. TVs and all tech was outdated. no streaming services. ok. For what was paid would have expected much more. Had stayed here years ago and was a much better experience.
於 2023 年 7 月住了 8 晚
Juanita 於 2023年8月19日回覆
Aloha, We value your feedback and rest assured it will be addressed promptly. We are hoping for a better experience on your future visit at Kaanapali Beach Club. Mahalo for completing our resort survey. Mahalo for completing our resort survey

10/10 有夠讚

Jonathan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stayed here multiple times. Rooms are spacious and clean. Pool is nice and spacious with excellent eating and drinking options poolside. Very nice, uncrowded beach as well. The only thing that would make this place perfect is if the units had a full kitchen with a range and clothes washer/dryer in the units. Otherwise KBC is very convenient with nearby food options and grocery store across the street. Will definitely be staying here again.
於 2023 年 7 月住了 7 晚
Ulu 於 2023年8月4日回覆
Mahalo Jonathan for your review. Thanks for staying with us.

10/10 有夠讚

Dempsey

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Just a beautiful visit!!!!
於 2023 年 7 月住了 5 晚
Ulu 於 2023年8月4日回覆
Mahalo, we appreciate your feedback! Thanks for staying with us.

10/10 有夠讚

Ethan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff throughout the property was fantastic. Always asking what they could do to make your stay better. The room #820 with a partial ocean view was great. We had two boys 12yrd and 15yrd both sleep on a sofa queen pullout. The king size bed was in a separate room. We were here July 18th through August 2nd of 2023. The weather was perfect. Thank you for such a awesome stay!
於 2023 年 7 月住了 15 晚
Ulu 於 2023年8月3日回覆
Mahalo, we appreciate your feedback! Thanks for staying with us.