Haverstraw Vacation Rentals

"Our stay was for three nights, Friday to Monday. Check in on Friday was a bit disorganized and their excuse was that they had two weddings in the hotel and were sold out. I had booked this hotel 3 weeks prior to our arrival date. The room we were given was room 104 which supposedly was newly renovated and the front desk told us was an upgrade. The first night we there it was very cold (in the 30's) much to our dismay we had no heat in the room all night. We froze. I went to the front desk first thing in the morning and was told that the hotel had turned their system over to air conditioning because they had had a couple days of warm weather. Because we were in a newly renovated room, they could not switch it back to heat. Yet, the hallway right outside our room was very comfortable and I was told it was on a different system. The hotel had been sold out, but they offered to change our room on day two because they supposedly had a cancellation. Changing our room was a hassle because we were on a tight schedule, but I didn't want to freeze again since that evening was going to be even colder. We made sure the heat was working in what was called an older room. Day three we were gone all day and upon return that evening we found that our room had not been cleaned. I reported this to front desk and she just wrote the room # down on a list. We were offered no type of apology nor compensation. Very POOR service! Never stay there again."

"Amazing staff"

"This is a somewhat dated conference center and event venue in a beautiful spot overlooking the Hudson. The contrast between 1980s-era hotel rooms and hallways with the nicer "mansions" is a bit jarring. Breakfast is pricey but in the loveliest building with a really nice view. If you are not here for an event - we were not - you might feel like a second class guest, as we did."

"Breakfast fresh and staff are nice and very helpful and friendly "

"The front desk staff was so rude"

"Really nice hotel. Every staff member wss friendly that i encountered. The breakfast was well stocked. They even had turkey bacon and chicken sausage which is rare. I don't eat pork or beef so I really appreciated that. The room was clean and beds were made daily. The hotel is dog friendly. Its also very close to supermarket and ridge hill shopping mall. The only issue i have is the carpets in the room. I absolutely hate carpet in hotels. It looks dirty and hard to keep clean. But overall, a great spot to rest."

"Staff was very friendly and solved an issue we had right away!!! "

"Awesome experience!"

"Outdated and dingy. The furniture was damaged in the room. There was nothing on the walls as far as decor. The lighting in the room was terrible. We asked for towels and they told us they only had two left. The gym and the laundry facilities were closed by the health department. There was no seating outdoors. The halls smelled of weed and cigarette smoke. We stayed one night and left because we were so uncomfortable and frankly felt a bit unsafe. While we were leaving there were police at the front desk. Who knows why they were there. One can only imagine."