住宿正面

哈特福特市中心萬豪長住飯店的評分

3.5 out of 5

評論

8.8

有夠讚

10 分,有夠讚;381 則評論中有 230 則" "
8 分,不錯哦;381 則評論中有 97 則" "
6 分,一般般;381 則評論中有 21 則" "
4 分,不太好;381 則評論中有 16 則" "
2 分,很糟糕;381 則評論中有 17 則" "

9.2/10

整潔度

9.2/10

員工素質

8.2/10

設施服務

8.8/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Dana

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The other button was not working, so as far as what I did not like about the area. It did not really feel unsafe, but there were a lot of people asking for money. They would be standing outside businesses, in parking lots, etc. Just made for an uneasy feeling.
於 2024 年 3 月住了 5 晚
HotelMgmt 於 2024年3月25日回覆
Dana, we truly appreciate you taking the time to share your experience and feedback regarding our location. It's important for us to understand all aspects of our guests' experiences, including those that may have caused discomfort. We take your concerns seriously and are continuously exploring ways to enhance the sense of comfort and security for our guests both within and in the vicinity of our property. We hope to have the opportunity to welcome you again, aiming to provide an even more comfortable and enjoyable stay.

4/10 不太好

Gisela

情侶出遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Rundown property. Stingy and just nasty. Won’t stay here ever again. Property needs a complete renovation.
於 2024 年 2 月住了 1 晚
HotelMgmt 於 2024年2月29日回覆
Gisela, we are disappointed to learn we fell short of your expectations. We value your honest insights and will be discussing them with our Management Team. We are eager to improve your impression and hope we will have the opportunity to do so in the near future.

6/10 一般般

Gerald,Milford

商務旅客
喜歡:整潔度
不喜歡:設施服務
Roos are large with an industrai feel and industrial soundng heating system. When it comes on, it roars. No dining options when I was their on a Monday night. The attached brewery is closed Monday and Tuesday nights.
於 2024 年 2 月住了 1 晚
Hotelmgmt 於 2024年2月26日回覆
We appreciate your feedback, Gerald. While we're pleased to hear that you found the rooms spacious, we apologize for any inconvenience caused by the heating system. Your comments have been noted, and we'll explore ways to improve the ambiance and minimize noise disturbances for a more comfortable experience. We're sorry to hear that the dining options were limited during your stay, and we'll work on this too. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide a better experience for you in the future.

8/10 不錯哦

Will

家庭旅遊
喜歡:整潔度和員工素質
The staff and facility were clean. However, the facility is in need of a bit of a facelift, which could detract from getting better reviews. There was an effort to upgrade the lobby, but the upper floors, elevators, features, and lighting could use an upgrade.
於 2024 年 1 月住了 2 晚
HotelMgmt 於 2024年1月17日回覆
Thank you for your feedback, Will. It's great to hear that you found our team charming and faciliity clean, as we take great pride in maintaining a tidy and welcoming environment. We appreciate your observations regarding the need for a facelift in certain areas of the hotel. Your insights about the upper floors, elevators, features, and lighting are valuable and will be taken into consideration as we continually work to improve and update our facilities. We're committed to enhancing our guest experience and hope that on your next visit, you'll notice the positive changes we've made. We look forward to the opportunity to provide you with an even more satisfying stay.

8/10 不錯哦

Geraldine

情侶出遊
於 2023 年 12 月住了 1 晚
Hotelmgmt 於 2023年12月18日回覆
We are delighted your stay was a positive one, Geraldine! We hope you’ll choose our property whenever your travels bring back you to the area.

10/10 有夠讚

Bonnie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very pleasant and helpful. James was great in helping me out with questions I had.
於 2023 年 12 月住了 1 晚
HotelMgmt 於 2023年12月6日回覆
Thank you for your kind words, Bonnie. It's wonderful to hear that our team, particularly James, made a positive impact on your stay with their pleasant and helpful service. We believe our team is one of our greatest assets, and feedback like yours reaffirms this belief. Your compliments will be shared with everyone! We look forward to welcoming you back to Residence Inn Hartford Downtown in the future.

10/10 有夠讚

Niyasia

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Hotelmgmt 於 2023年12月5日回覆
Earning five stars from you has made our day, Niyasia! Thank you and it will be our pleasure to welcome you back.

8/10 不錯哦

JoAnne

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent service by staff. Exhaust vent system is noisy in room.
於 2023 年 11 月住了 1 晚
HotelMgmt 於 2023年11月15日回覆
Our team will relish reading your high praise, JoAnne! Thank you on behalf of everyone at Residence Inn Hartford Downtown. We are sorry about the exhaust vent though and will alert maintenance right away to have it resolved. We hope you will return soon so we can impress you from beginning to end.

10/10 有夠讚

George

於 2023 年 11 月住了 1 晚
Hotelmgmt 於 2023年12月5日回覆
Receiving your five-stars means a lot to us, George! Thank you and we hope to see you again soon.

10/10 有夠讚

Barry

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
walking in the area after dark, necessitates heightened situational awareness.
於 2023 年 11 月住了 1 晚
HotelMgmt 於 2023年11月13日回覆
Thank you, Barry, for your observation regarding the area around our hotel after dark. Guest safety and comfort are our top priorities, and insights like yours are invaluable in helping us guide our guests effectively. Please know our team is always available to offer advice on safe routes and local tips to ensure a pleasant stay. We hope you otherwise enjoyed your time with us and look forward to your next visit.

10/10 有夠讚

Pascal

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Save, clean, just great
Awesome room, great spot, very clean
於 2023 年 10 月住了 1 晚
Hotelmgmt 於 2023年10月27日回覆
Thank you, Pascal, for your concise yet heartening review. We're thrilled to know you enjoyed the cleanliness of our rooms and found our location advantageous. It's always our goal to provide guests with a comfortable and pleasant stay here at Residence Inn Hartford Downtown. We're pleased to have met your expectations. We hope to see you again when your travels bring you back to Hartford!

4/10 不太好

Malek

於 2023 年 10 月住了 1 晚
HotelMgmt 於 2023年10月19日回覆
Thank you for taking the time to rate your stay. We hope that you will come back and give us another chance to truly win you over, Malek.

10/10 有夠讚

Selina

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The front desk guy was an absolute pleasure
於 2023 年 9 月住了 1 晚
Hotelmgmt 於 2023年9月27日回覆
Thank you, Selina, for highlighting the wonderful service you received from our front desk team member. We take pride in our dedicated staff and it's always heartening to hear when they make a positive impact on our guests' experience. We'll make sure to pass on your kind words to the team. We look forward to welcoming you back to Residence Inn Hartford Downtown in the future!

10/10 有夠讚

Brian

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
HotelMgmt 於 2023年9月13日回覆
We appreciate knowing that your visit was excellent! It would be our honor to welcome you back again, Brian.

4/10 不太好

Jorge

於 2023 年 8 月住了 1 晚
Hotelmgmt 於 2023年9月24日回覆
We are sorry to hear that your stay left something to be desired, Jorge. We hope to see you again soon, for a far improved experience from beginning to end.

10/10 有夠讚

Brian Robert

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Hotelmgmt 於 2023年9月2日回覆
We are delighted you had a five-star time staying with us. It would be a treat to welcome you back. Thank you!

6/10 一般般

Lily

商務旅客, 家庭旅遊
喜歡:員工素質
Old hotel, it Needs to update many things . Room is spacious
於 2023 年 8 月住了 1 晚
Hotelmgmt 於 2023年9月5日回覆
Lily, we appreciate your candid feedback. It was wonderful welcoming you but we are sorry we did not impress you entirely. We hope to improve your impression in the near future.

6/10 一般般

Jamie

家庭旅遊
於 2023 年 8 月住了 1 晚
HotelMgmt 於 2023年8月29日回覆
Thank you for choosing our property for your recent stay. We look forward to providing you with an improved experience during your next visit, Jamie.

8/10 不錯哦

christopher

家庭旅遊
喜歡:員工素質
Room was large and comfortable but it was a suite and did not come equipped with pillows and sheets for the extra bed. Even though parking costs $17 per day, guests still need to sign an extra waiver with respect to the safety of cars and belongings.
於 2023 年 8 月住了 1 晚
Hotelmgmt 於 2023年8月30日回覆
Thank you for sharing your feedback, Christopher. We're pleased to hear that you found the room spacious and comfortable. However, we sincerely apologize for the oversight regarding the pillows and sheets for the extra bed. That is certainly not up to our standard of service. We understand your concerns about the parking fee and the waiver. We implement such procedures with the best interests of our guests in mind, but we appreciate your perspective and will consider it in our ongoing efforts to improve. We hope to have another opportunity to serve you better in the future.

10/10 有夠讚

Tanya

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The rooms were huge! Very nice location to restaurants and night life. The staff was friendly and helpful.
於 2023 年 7 月住了 1 晚
Hotelmgmt 於 2023年8月1日回覆
Thank you, Tanya, for your wonderful feedback! We're thrilled that you enjoyed our spacious rooms during your stay and it's great to hear that our location near restaurants and nightlife added to your overall experience here at Residence Inn Hartford Downtown. Our team takes pride in providing a friendly and helpful service, and we're delighted to know they made your stay even more enjoyable. We hope you had a fantastic time and look forward to welcoming you back for another memorable stay soon!

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Hotelmgmt 於 2023年8月1日回覆
Your star rating is greatly appreciated, and it will be our pleasure to welcome you back!

10/10 有夠讚

Timothy

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Hotelmgmt 於 2023年8月1日回覆
It's exciting to learn that you had a great stay! Please revisit soon, Timothy!

10/10 有夠讚

Alex

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was super friendly and the room was great. Parking was easy. Had a great stay!
於 2023 年 7 月住了 3 晚
Hotelmgmt 於 2023年7月25日回覆
Thank you, Alex, for your kind review! We're delighted to hear that you had a great stay with us. Our team takes pride in providing exceptional service, and we're thrilled that their friendliness left a positive impression on you. It's also wonderful to know that you enjoyed your room and found the parking process easy and hassle-free. We hope to have the pleasure of welcoming you back for another fantastic experience here at Residence Inn Hartford Downtown!

10/10 有夠讚

michelle

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Hotelmgmt 於 2023年7月26日回覆
Thank you for gifting us with your top score, Michelle! Until next time!

2/10 很糟糕

Baldwin,MIAMI

家庭旅遊
不喜歡:整潔度
Air conditioning was a problem from day one. filter was changed, but the room never got cooled. It was a good thing we spent lots of time out of the room. We were offered a room change the last night but my wife was asleep because we had an early flight, so that did not work. For the 4 days we stayed at this property we did NOT receive maid service, we had to asked for clean towels. the floor needed to be vacuumed and much dusting was needed all so. We were very disappointed with this accommodation
於 2023 年 6 月住了 4 晚
Hotelmgmt 於 2023年7月4日回覆
We apologize for the ongoing issues with the air conditioning in your room and the lack of maid service during your stay. We understand the inconvenience and disappointment this caused. Your feedback has been noted, and we will take steps to address these issues internally. We appreciate your patience and hope you will give us another chance to provide you with a more enjoyable and comfortable stay in the future.

2/10 很糟糕

Nezamuddin

情侶出遊
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
Firstly, the property have a bad smell, no room services, very rube security guard. Very bad experience.
於 2023 年 5 月住了 5 晚
Hotelmgmt 於 2023年6月5日回覆
We are deeply regretful that your experience fell short. We take your feedback to heart and will be working hard to address your concerns and ensure this does not occur again. Please allow us another chance to show you what we are truly capable of and to restore your trust in our Brand.

10/10 有夠讚

Derrick

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
We love the two story LOFT king rooms, so open and roomy and the high two story windows. Honestly these are some of my favorite hotel rooms ever. Totally modern in a historic downtown building.
於 2023 年 5 月住了 1 晚
Hotelmgmt 於 2023年5月30日回覆
We're thrilled to hear that you loved our two-story rooms here at Residence Inn Hartford Downtown! It's fantastic that the spaciousness and incredible windows with views made for such a memorable stay. We take pride in offering modern accommodations within a historic downtown building and are glad you took notice of this. Thank you for your kind words, and we can't wait to welcome you back for another exceptional experience, Derrick.

2/10 很糟糕

Ria

於 2023 年 5 月住了 1 晚
HotelMgmt 於 2023年6月14日回覆
It is our desire to provide a memorable stay for our guests so it is regrettable to learn that your experience was not as you had anticipated. We hope to welcome you back in the future, so we can change your impression of us.

4/10 不太好

Max

商務旅客
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Desperately needs an upgrade
Hotel is old, crusty and smelly. Very low quality for a Marriott brand. Most TVs werent working (on a Sunday night!!) as I was checking in, and I hear lots of complaints from guests calling downstairs. Staff was very friendly and as accommodating as they could be. Breakfast in the morning was plentiful and a nice touch. Otherwise, the hotel was brutal to stay in, even for one night. And parking costs extra!!! I hope to never stay here again.
於 2023 年 3 月住了 1 晚
Hotelmgmt 於 2023年5月23日回覆
We deeply regret the issues you experienced during your stay. We take your feedback about the hotel's condition, TV service, and parking charges seriously, and will address these with the relevant teams. It's encouraging to hear our staff and breakfast met your expectations with their smiling service. We value your feedback as it helps us improve, and we hope to have another chance to provide a better experience if you return to Hartford. Our sincere apologies for any discomfort you faced this time.

4/10 不太好

monique caroline

家庭旅遊
喜歡:員工素質
不喜歡:整潔度
The room furniture was old and outdated. Visibly wore. The WiFi didn’t work the entire time and the pull out sofa bed was horrible.
於 2023 年 5 月住了 4 晚
Hotelmgmt 於 2023年5月23日回覆
We're truly sorry to hear about the oversights in your room. We aim for a comfortable and welcoming environment, and it's clear we didn't meet that goal in your case. Furthermore, we apologize for the issues you faced with our WiFi service. We understand how important connectivity is for our guests and we'll be sure to investigate and fix these problems swiftly. Your feedback is valuable in helping us improve, and we're grateful for your honesty. We hope you'll give us another chance to demonstrate our commitment to providing quality service and accommodations.

2/10 很糟糕

Alyssa

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 2 晚
Hotelmgmt 於 2023年5月22日回覆
Alyssa, it's clear that we missed the mark on ensuring your satisfaction during your stay, and for that, we apologize. We hope to have another opportunity to win you over.

2/10 很糟糕

monique caroline

親子旅遊
Outdated and ill kept
於 2023 年 5 月住了 2 晚
Hotelmgmt 於 2023年5月23日回覆
Monique, we were grateful to receive your review and honest input. It is disappointment to know you were no satisfied with your stay and will be sharing your feedback with our Management Team. These areas will be addressed as we are eager to improve your impression and restore your confidence in our Brand. We hope for the chance to do so soon.

10/10 有夠讚

Kelly

於 2023 年 5 月住了 1 晚
HotelMgmt 於 2023年6月8日回覆
Earning five stars from you has made our day, thank you! It would be a pleasure to welcome you back, Kelly.

10/10 有夠讚

Jennifer

喜歡:整潔度、員工素質和住宿環境和硬體
Room was spacious and clean.
於 2023 年 5 月住了 1 晚
csm 於 2023年5月9日回覆
Thank For Your Stay, glad you enjoyed your stay the hotel hope to see you again.Have A Great Day!!!

10/10 有夠讚

Bi

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 4 月住了 1 晚
HotelMgmt 於 2023年4月27日回覆
Nothing pleases us more than knowing you had a great stay! Thank you and we hope you'll join us for another five-star experience soon, Bi.

10/10 有夠讚

Abigail

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good choice
Overall great stay. Large and spacious room. Lots of amenities that made the stay very comfortable. Convenient location for the train station and convention center. James at the front desk was especially helpful and polite. Would stay again.
於 2023 年 3 月住了 2 晚
csm 於 2023年3月21日回覆
Good Morning, Thank you for choosing this hotel for your stay, the staff in front desk focus on our guest to be very helpful.(James).Thank and Have A Great Day!!

8/10 不錯哦

cilia

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The staff was wonderful and room was clean.
於 2023 年 3 月住了 3 晚
csm 於 2023年3月15日回覆
Good Afternoon, so happy you chose this hotel for your stay and made you stay pleasant.Thank you from the Staff!!

8/10 不錯哦

William

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Friendly staff and efficient check in
於 2023 年 3 月住了 1 晚
Hotelmgmt 於 2023年3月6日回覆
It was a delight reading about your recent experience, William. Thank you for choosing Residence Inn Hartford Downtown. Revisit anytime!

10/10 有夠讚

Jeane

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was really cool - two levels
於 2023 年 2 月住了 1 晚
Csm3636 於 2023年2月28日回覆
Good Afternoon, so Happy you enjoyed your stay and the room.

4/10 不太好

MARIAN

不喜歡:員工素質、設施服務和住宿環境和硬體
於 2023 年 2 月住了 1 晚
Hotelmgmt 於 2023年3月18日回覆
We're sorry to hear your stay wasn't as exceptional as it could have been, Marian. Thank you for letting us know by your rating, we hope to have another opportunity to change your impression.

6/10 一般般

Neka

商務旅客, 團體旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
They only thing is distracting from the property is the room service didn't show up all weekend to clean. It was like we had to beg for towels.
於 2023 年 2 月住了 2 晚
Hotelmgmt 於 2023年2月18日回覆
Neka, we are glad you had a moment to review your stay. We regret our updated housekeeping procedures caused any confusion. If you would like items replenished or a room refresh feel free to contact our front desk and we would be happy to assist. Hopefully, this makes your next trip seamless from start to finish.

8/10 不錯哦

Chantal

情侶出遊, 團體旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Grand appartement, bien équipé, propre et bien situé.
於 2023 年 2 月住了 1 晚
Hotelmgmt 於 2023年2月8日回覆
You are very kind, Chantal. We loved reading your positive praise about your recent stay with us at Residence Inn Hartford Downtown! Hopefully, you will be back in town soon for another excellent experience!

10/10 有夠讚

Rory

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 1 晚
Hotel 於 2023年1月23日回覆
Thank you for selecting our hotel for your stay, Our passion is to provide the Best Service for our Guest.Thank You!

10/10 有夠讚

Laura

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Liked the the room was unique, very comfortable
Hotelmgmt 於 2023年1月13日回覆
Our beautifully designed suites aim to make our guests feel right at home here at Residence Inn Hartford Downtown. We are thrilled you found great comfort with us! We hope you will join us again soon, Laura!

10/10 有夠讚

Timothy

於 2022 年 12 月住了 1 晚
Hotelmgmt 於 2023年11月6日回覆
Thank you for your five-stars, Timothy. We look forward to your return and we hope it's soon!

8/10 不錯哦

Naiara

家庭旅遊
不喜歡:整潔度、住宿環境和硬體和客房舒適度
The room was a dump. The tub in the bathroom had cracks on it, the noise of the heat/ac was deafening. The exhaust system on the stove did not work. The room looked old and grungy. There was no toiletries. Will never stay on that one again
於 2022 年 11 月住了 2 晚
Hotelmgmt 於 2022年11月28日回覆
Naiara, the conditions you have described are unfortunate and unusual. Please accept our sincere apologies. We assure you that these concerns will be resolved immediately. While we understand your frustration we ask for your reconsideration. I am positive we can restore your complete confidence.

10/10 有夠讚

Catherine

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The loft is huge. Great location and plenty of room to spread out for work on an extra large desk.
於 2022 年 11 月住了 1 晚
Hotelmgmt 於 2022年11月18日回覆
We are pleased to read your accommodations suited your preferences perfectly. It was a pleasure providing a comfortable home away from home while you were working, and we love that the space impressed you. We hope your travels bring you back to Residence Inn Hartford Downtown soon!

10/10 有夠讚

Pamela

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I loved Caroline she works at front desk. The first day i got there. The welcome she expressed was so warm and loving. Carolines personality never changed my entire stay. Ms. Copland was my breath of sunshine every morning. I enjoyed the pleasant conversations with we had.
Hotelmgmt 於 2022年11月12日回覆
We take great pride in our team here at Residence Inn Hartford Downtown and we love that you could experience their warmth. I am eager to celebrate Caroline! We hope you will be back for another five-star stay and more pleasant conversations!

2/10 很糟糕

Ashley,Fairfield

寵物同遊, 家庭旅遊
喜歡:設施服務
不喜歡:員工素質
We booked with our dog so we could run our marathon weekend in Hartford. They did not say anywhere on their website that they would not accommodate late check out. Check in took forever, getting bedding for the couch bed which we needed to make required two calls down to reception, operating manager sent around notices and posted everywhere that late checkout wasn’t allowed. Marriott ruined our weekend. We had a great race but couldn’t stay to have lunch because we needed to check out, we couldn’t enjoy the marathon festivities we were there for. Just awful. Marriott has lost a client for sure. Will never recommend ever.
於 2022 年 10 月住了 1 晚
Hotelmgmt 於 2022年10月14日回覆
Ashley, we deeply regret that there was any confusion or miscommunication regarding your reservation. Our third party booking sites do state that special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. We understand this was missed, but we hope this helps with any future stays. Hopefully, we can assist you next time and provide a seamless all-around experience.

8/10 不錯哦

Miguel

於 2022 年 9 月住了 2 晚