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河內馬洛精品飯店的評分

3 out of 5
河內馬洛精品飯店
30 Lo Su, Hoan Kiem District, Hanoi

評論

8.4

非常好

10 分，有夠讚；125 則評論中有 86 則" "
8 分，不錯哦；125 則評論中有 8 則" "
6 分，一般般；125 則評論中有 5 則" "
4 分，不太好；125 則評論中有 12 則" "
2 分，很糟糕；125 則評論中有 14 則" "

8.4/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.4/10

住宿環境和硬體

7.6/10

環保程度

評論

8/10 不錯哦

huei guang

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 1 晚

4/10 不太好

Ifechukwu Pious，Desa Park City

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nothing.
於 2024 年 3 月住了 3 晚

10/10 有夠讚

heli

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
ms Rosa 於 2024年3月14日回覆
Dear mr Heli, Thank you so much for taking your valued time to share your experience of your family recent visit to Hanoi. We know that there are many hotels in the city, but we would love to make this place where you feel most at home or at least a place you are most well taken care of. I appreciate you sharing your enjoyment of our services and thank you so much for letting me know of facilities and breakfast experience; we will continue to devote our attention to smoothing out these annoyances. Your comments will be the valuable sources to keep moving our service. We thanks again and hope to have opportunity to welcome you back at Hanoi Calista hotel in the very soon future. With best regards, Valley Customer Service Team.

10/10 有夠讚

helen

喜歡：整潔度、員工素質和住宿環境和硬體
I really enjoyed the service here - Rosa and the whole staff were amazing! She takes good care of her customers and gives wonderful travel advices. She arranged my whole trip through Vietnam and made sure all my needs were taken care of! She is warm and super thoughtful - the team that works with her is also fantastic! Very cozy and warm experience, highly recommended!
於 2024 年 3 月住了 1 晚
ms Rosa 於 2024年3月14日回覆
Dear ms Helen, Thank you so much for taking your valued time to share your experience of your family recent visit to Hanoi. We know that there are many hotels in the city, but we would love to make this place where you feel most at home or at least a place you are most well taken care of. I appreciate you sharing your enjoyment of our services and thank you so much for letting me know of facilities and breakfast experience; we will continue to devote our attention to smoothing out these annoyances. Your comments will be the valuable sources to keep moving our service. We thanks again and hope to have opportunity to welcome you back at Hanoi Calista hotel in the very soon future. With best regards, Valley Customer Service Team.

10/10 有夠讚

tina

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
ms Rosa 於 2024年3月14日回覆
Dear mr Khalium, Thank you so much for taking your valued time to share your experience of your family recent visit to Hanoi. We know that there are many hotels in the city, but we would love to make this place where you feel most at home or at least a place you are most well taken care of. I appreciate you sharing your enjoyment of our services and thank you so much for letting me know of facilities and breakfast experience; we will continue to devote our attention to smoothing out these annoyances. Your comments will be the valuable sources to keep moving our service. We thanks again and hope to have opportunity to welcome you back at Hanoi Calista hotel in the very soon future. With best regards, Valley Customer Service Team.

6/10 一般般

Kiet

親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 5 晚

2/10 很糟糕

Samantha

團體旅遊
喜歡：整潔度
不喜歡：員工素質、住宿環境和硬體和客房舒適度
Do not stay here.
My friend and I stayed here for two nights and I’m NEVER one to complain. But this was one of the worst experiences. When we arrived they told us that we were being “upgraded” and walked us to a completely different hotel. That hotels AC didn’t work and I went to let the front desk know so we could get moved. It was SO hot in that room, we were miserable. They told me I had to go back to the original hotel to tell them???? I eventually got them to come up to the room to look at it. The man looks at it, tells me it’s broken, tells me to wait there and then I didn’t hear from him for HOURS. Then finally in the middle of the night they moved us BACK to the original hotel. They treated me like I was a child and an Idiot. After reading more reviews i’ve noticed that stuff like this happens a lot. Do not waste your money on this place, you will 100% be able to get more out of your money somewhere else.
於 2023 年 10 月住了 2 晚

2/10 很糟糕

JAESUNG

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚

10/10 有夠讚

lisa

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel and great location. Good and new room
於 2023 年 9 月住了 1 晚
ms Rosa 於 2023年10月11日回覆
Dear ms Lisa, We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you. Warm regards, ms Rosa Hotel Manager

10/10 有夠讚

hassan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My family had excellent experience with this hotel, the family suite room so big and comfortable for family of 4 members. Ms Rosa hotel manager was super nice and helpful, she treated us like her friends, organized everything for us in Vietnam for 1 months travel. We love ❤️ so much Malo hotel and ms Rosa
於 2023 年 9 月住了 1 晚
ms Rosa 於 2023年10月11日回覆
Dear mr Hassan, We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you. Warm regards, ms Rosa Hotel Manager

10/10 有夠讚

angel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Rolf

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fungerar perfekt
Very nice hotel
於 2023 年 9 月住了 3 晚

10/10 有夠讚

Anh

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic location. Clean rooms and spacious for its location. Friendly and welcoming staff.
於 2023 年 9 月住了 4 晚
ms Rosa 於 2023年10月11日回覆
Dear mr Anh, We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you. Warm regards, ms Rosa Hotel Manager

6/10 一般般

JINMIN

於 2023 年 9 月住了 2 晚

4/10 不太好

eagle

不喜歡：整潔度
於 2023 年 9 月住了 5 晚

10/10 有夠讚

Amanda

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
ms Rosa 於 2023年10月11日回覆
Dear ms Amanda, We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you. Warm regards, ms Rosa Hotel Manager

6/10 一般般

Thi Thanh Dieu

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
於 2023 年 8 月住了 1 晚

4/10 不太好

Timothy

不喜歡：整潔度、員工素質和住宿環境和硬體
The hotel is hidden from the road. The sign is invisible. It was hard to find. The path to the hotel is narrow and dirty. The rooms had insects and roaches. One of the rooms did not have soap. The hotel did not have dining facility. We were escorted to eat breakfast in another hotel. The price is high for such a hotel -- $20 per night is more reasonable than I had paid to reserve it.
於 2023 年 7 月住了 1 晚

2/10 很糟糕

Yun Lung

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2023 年 7 月住了 3 晚
Mr Luc-receepton 於 2023年7月21日回覆
Good afternoon, Mr Yun Lung Chowthank you for spent you time to stay at our hotel,and really so sorry about the bad experience which you had at our hotel. i would like to have some feed from you to improve the service as well as hotel, thank you so much and have a gread day, sir

10/10 有夠讚

line

喜歡：整潔度、員工素質和住宿環境和硬體
excellent attentive staff, especially ms Rosa, mr Leo, ms Thekla. i will come back here
於 2023 年 7 月住了 1 晚

2/10 很糟糕

Tan Vu

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
L’état de l’hôtel est terrible. Fausse représentation des images et la réalité.
於 2023 年 7 月住了 3 晚
Mr Luc-receepton 於 2023年7月15日回覆
Dear Mr Tan Vuthank you for spent your time to stayed at our hotel,and we really sorry about your experience with hotel, your feedback will help us improve our service better and better and welcome more future guesthave a great day, sir

10/10 有夠讚

Zen

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Cozy room, good location and very good staff. We enjoy staying in the hotel. Many restaurant and cafe around. Recommend!
於 2023 年 7 月住了 1 晚

6/10 一般般

Maria

喜歡：整潔度和住宿環境和硬體
i arrived in the early hours of the morning, and the check-in was not particularly welcoming. I realise she wanted to get to sleep, but no information or advice was given to me. Lots of building work going on, and a loud generator was close to my outer wall, so quite noisy. No other information regarding the area or any local maps provided. I did not feel particularly welcome. But was clean and tidy, and room was quite nice.
於 2023 年 5 月住了 2 晚

8/10 不錯哦

Charlotte

喜歡：整潔度、員工素質和住宿環境和硬體
Nice quiet property close to the river, however quite difficult to find as it’s down an alleyway. The room was nice and had a mini fridge and soaps for the shower etc. Staff were very helpful with booking a taxi to the airport
於 2023 年 5 月住了 2 晚

4/10 不太好

Pia

團體旅遊
不喜歡：住宿環境和硬體
Rooms not what it looks like in the pictures. Old and run down. Room and lifts smelt damp. Beds old and not comfortable
於 2023 年 5 月住了 2 晚

8/10 不錯哦

YUNHO

喜歡：整潔度和設施服務
접근성 줗음
於 2023 年 4 月住了 2 晚
ms Rosa 於 2023年5月10日回覆
Dear Yunhoi, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

10/10 有夠讚

peter

喜歡：整潔度、員工素質和住宿環境和硬體
great hotel and great location, staffs so friendly and helpful…
於 2023 年 4 月住了 1 晚
ms Rosa 於 2023年5月10日回覆
Dear Peter, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

10/10 有夠讚

tran

商務旅客, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful family room, good location, friendly staffs , ms Rosa arranged my family for great trip to Halong bay...Great service and staffs
於 2023 年 4 月住了 1 晚

10/10 有夠讚

tran

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our family had wonderful stay with big family suite room, we had great stay , great service, thank you so much for wonderful stay. Ms Rosa was nice manager
於 2023 年 4 月住了 1 晚
ms Rosa 於 2023年5月10日回覆
Dear mr Tran, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

10/10 有夠讚

peter

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 4 月住了 1 晚
ms Rosa 於 2023年5月10日回覆
Dear mr Peter, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

10/10 有夠讚

linda

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
good location, friendly staff, value for money
於 2023 年 4 月住了 1 晚

2/10 很糟糕

ERIC

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
This is a 2 star hotel.
於 2023 年 4 月住了 3 晚
ms Rosa 於 2023年5月10日回覆
Dear Eric, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

4/10 不太好

Jonathan

不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 3 晚

10/10 有夠讚

John，Monona

於 2023 年 4 月住了 1 晚
ms Rosa 於 2023年5月10日回覆
Dear Johni, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

2/10 很糟糕

Phuong

喜歡：員工素質
不喜歡：整潔度和客房舒適度
Stay away from this place
於 2023 年 3 月住了 1 晚

10/10 有夠讚

Jamie

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Our family of four were given a free upgrade to a larger suite upon arrival. The room had all of the basics with additional toiletries. The air conditioners worked well and the room and beds were clean. Even though the entrance is hidden away the hotel is in a convenient area of the Old Quarter. I felt that this was a great value for the price.
於 2023 年 3 月住了 1 晚
ms Rosa 於 2023年5月10日回覆
Dear Jamie, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

4/10 不太好

John

團體旅遊
Got room in the 7th floor. Lift available only till the 6th floor. Also the property has a narrow entrance through a shady area.

2/10 很糟糕

Diana，San Jose

於 2023 年 3 月住了 1 晚

10/10 有夠讚

Margaret

於 2023 年 2 月住了 1 晚
ms Rosa 於 2023年5月10日回覆
Dear Magaret I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

6/10 一般般

Christopher

情侶出遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
The property was not the property advertised on the Hotels.com website. When we arrived, we couldn’t find it! There was a construction site operating on Lo Su Avenue right in front of the hotel. What we enjoyed was the helpful and friendly staff, the large two rooms we occupied and the affordability. Fortunately, we spend three days at Ha Long Bay and the Malo was a safe and affordable place to keep our excess luggage. The people were great but the property needs A LOT!! Of attention to become a desired destination hotel.
於 2023 年 2 月住了 6 晚

10/10 有夠讚

melanie

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great staffs, very good service...hotel near hoàn kiếm lake

10/10 有夠讚

linemoel

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

2/10 很糟糕

Hayat

不喜歡：整潔度、員工素質和住宿環境和硬體
Bad, Very old full of mold
I have been traveling for 25 days, I have been in many hotels, I was in 3 hotels in Hanoi and this one was the worst ever in all the hotel I went in my life! This place is UNHEALTHY! Its full of mold in the room and in the bathroom. I got to the hotel really lat after 11pm, so I couldn't change it, but I couldn't sleep all night because I couldn't breath from the mold.. its a Very old hotel.. trying to be clean.. but its not because the air isnt clean, the bathroom is very old and full of mold too. I slept only 2 hours all night with a shirt on my facr so I breath something other thatn mold. Couldn't wait untill the morning to leave!
於 2023 年 2 月住了 1 晚

10/10 有夠讚

le

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was so nice and lovely, the staffs very friendly and professional, hotel arranged great trip to Halong bay with Dragon bay cruise, hotel near Hoankiem lake, very good location... the

10/10 有夠讚

tran

商務旅客, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體

4/10 不太好

Masayuki

喜歡：員工素質
部屋の雰囲気が写真と違っていた
於 2023 年 1 月住了 1 晚

2/10 很糟糕

Emma

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This hotel was horrible. Room was dirty, service was non-existing. I would not stay here for free.
於 2023 年 1 月住了 3 晚

10/10 有夠讚

jean

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room is nice and big, i really like it
於 2022 年 9 月住了 1 晚

4/10 不太好

真實旅客

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Rummet var i mycket dåligt skick jämfört med bilderna. Hotellet ligger inne i en liten gång som va gömd från gatan och är väldigt missvisande. Personalen gav inget speciellt wow intryck för gästerna. Har varit själv på 3 stjärnor hotel förut och denna skulle jag säga att det passa mer som en 2 stjärnig. I övrigt om man ska säga något bra så är att hotellet ligger mitt i stan och är nära till allt . Är man inte kräsen så funka det, annars så rekommenderas ej.
於 2022 年 9 月住了 3 晚

8/10 不錯哦

Mickaël

喜歡：整潔度、住宿環境和硬體和客房舒適度
Hotel très correct
Hotel conforme à mes attentes pour le tarif. Lit confortable et salle de bain correcte. Il y avait des petits défauts esthéthiques dans la salle de bain mais rien qui ne rende l'expérience désagréable. L'acceuil était bon et le check in rapide. J'ai par contre eu du mal à trouver l'hotel, la plaque de l'hotel n'indiquait pas Malo Boutique Hotel mais juste Boutiue Hotel et l'entrée était dans une petite ruelle
於 2022 年 9 月住了 1 晚