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河內塞爾瓦飯店的評分

3.5 out of 5
河內塞爾瓦飯店
57 Lo Su, Hoan Kiem District, Hanoi

評論

9.8

好極了

10 分，有夠讚；437 則評論中有 367 則" "
8 分，不錯哦；437 則評論中有 62 則" "
6 分，一般般；437 則評論中有 4 則" "
4 分，不太好；437 則評論中有 3 則" "
2 分，很糟糕；437 則評論中有 1 則" "

9.8/10

整潔度

10/10

員工素質

8.8/10

設施服務

9.4/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

Po Chu

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 3 晚

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 1 晚
Mr/Jackie Le - Hotel Manager 於 2020年2月12日回覆
Thank you so much for your wonderful review of Hanoi La Selva Hotel. What a great pleasure to learn that we were able to give you a memorable and enjoyable stay! I was delighted to read that you enjoyed everything about your stay from start to finish. I'm so excited to share all the nice words from you to our entire team at Hanoi La Selva Hotel and it would be a great motivation for us to keep up our good work. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant, memorable and hopefully a longer one. We hope to welcome you back soon! Best Regards

8/10 不錯哦

CHIFANG

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
超高CP值的飯店
第一次到河內旅遊，四天有兩天住在這兒，第一天房間比較潮濕，第二天跟櫃台反應馬上幫我們升等房間，有問題都會馬上處理。 中間有到下龍灣兩天一夜，服務人員都會幫我們打理好行李。 另外要到峴港時搭早班飛機，早餐我們還幫我送到房間，櫃檯還怕我們被騙幫我們用APP叫車，怕我們錢不夠幫我們算錢、跑去跟司機再次確認。 最後還送我們感謝禮物，很棒的一間飯店，下次再來玩會再來的！ 對了，早餐超級好吃！
於 2020 年 2 月住了 1 晚
Mr/Jackie Le - Hotel Manager 於 2020年2月12日回覆
Thank you so much for your wonderful review of Hanoi La Selva Hotel. What a great pleasure to learn that we were able to give you a memorable and enjoyable stay! I was delighted to read that you enjoyed everything about your stay from start to finish. I'm so excited to share all the nice words from you to our entire team at Hanoi La Selva Hotel and it would be a great motivation for us to keep up our good work. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant, memorable and hopefully a longer one. We hope to welcome you back soon! Best Regards

10/10 有夠讚

Kit Man

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing experience
Amazing experience. Jackie, hotel manager, is williing to take prompt action to resolve any issues encountered by guest. Warm, friendly and passionate. Will never regret staying here.
於 2019 年 11 月住了 1 晚
Mr/Jackie Le 於 2020年1月8日回覆
Thank you so much for your wonderful review of Hanoi La Selva Hotel. What a great pleasure to learn that we were able to give you a memorable and enjoyable stay! I was delighted to read that you enjoyed everything about your stay from start to finish. I'm so excited to share all the nice words from you to our entire team at Hanoi La Selva Hotel and it would be a great motivation for us to keep up our good work. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant, memorable and hopefully a longer one. We hope to welcome you back soon! Best Regards

2/10 很糟糕

真實旅客

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Worst experience ever - hostility
The worst experience ever... I booked this hotel cause of all the positive comments, but what I get here is nothing but hostility. The hotel is not helping nor serving, or in better words, not even responding to guests. If this is the way you are running a hotel business, no matter how much invested to create a good public image, this won't help you to make it sustainable. All the best to anyone gonna make a booking in this hotel.
於 2019 年 11 月住了 1 晚

10/10 有夠讚

Yau Yung Euan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
服務一流的精品酒店
酒店在市中心的舊城區，附近有很多餐廳及商店，位置方便，酒店整體服務一流，在 check in 時有歡迎飲品，感覺窩心，而職員知道我們需要在最後一日早上 06:40 出發到 Sapa，主動準備了早餐讓我們可以在車上食，最後還送了咖啡杯及咖啡豆，感覺驚喜，另外酒店頂層餐飲選擇多而且質素不錯，整體值得推薦
於 2019 年 5 月住了 2 晚
rosie vu general manager 於 2019年6月20日回覆
Thak You

10/10 有夠讚

Yau Yung Euan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
服務一流的精品酒店
酒店在市中心的舊城區，附近有很多餐廳及商店，位置方便，酒店整體服務一流，在 check in 時有歡迎飲品，感覺窩心，而職員知道我們需要在最後一日早上 06:40 出發到 Sapa，主動準備了早餐讓我們可以在車上食，最後還送了咖啡杯及咖啡豆，感覺驚喜，另外酒店頂層餐飲選擇多而且質素不錯，整體值得推薦
於 2019 年 5 月住了 2 晚
rosie vu general manager 於 2019年6月20日回覆
Thank You

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
早餐不錯但是房間很小~
於 2018 年 12 月住了 1 晚
Jason Nguyen ( Hotel Manager ) 於 2019年1月31日回覆
Dear Anonymous, Thank you for giving us a perfect rating . I appreciate your positive feedback about our hotel, happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和客房舒適度
飯店的早餐非常好吃 但是房間真的不大 可以三思
於 2019 年 1 月住了 1 晚
Jason Nguyen ( Hotel Manager ) 於 2019年1月31日回覆
Dear Anonymous, Thank you for giving us a perfect rating . I appreciate your feedback about our hotel, happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 有夠讚

WAN LI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful experience
Greatest service ever. Staff are all friendly and helpful. They even help deliver luggage to our next hotel for free. The room is clean and nice.

10/10 有夠讚

ting yu

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
下次來河內, 絕對還會入住一次的飯店
我們一家人在La Selva有很愉快的住宿經驗, 雖然是一間小飯店, 但從櫃台, 門房到餐廳, 每個服務員都細心熱情親切的招呼我們, 讓我們對河內的印象非常好, 飯店設計文青風, 早餐好吃, 跟櫃台反應房間熱水有問題後, 飯店也第一時間做出處理和補救, 非常有誠意, 大推!

10/10 有夠讚

Diego，Taipei, TW

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great little hotel with nice location
Let me start by saying that is the service what was the highlight of our experience with La Selva hotel. Everyone was very kind and helpful in more ways that one. Even to the point that they prepared breakfast and a gift for our very early check out. I can't say enough about the wonderful service my wife and I experienced, so cheers to them for that. Room cleanliness was exceptional too. Breakfast was delicious, don't forget to ask for the croissant (very good!). Now about the room itself, it was on the smaller side. In fact, we found Hanoi to be so crowded that most hotels there are. It was nice, simple and clean. Very well located on a nice area of the Old Quarter. I also loved that they help us clean it every day and also gave us complementary fruit and a "good sleep note". Little details that made our experience one to remember. Thanks!
於 2017 年 5 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Friendly and helpful staffs. Good breakfast and restaurant.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

James

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was ideally situated although not always easy to navigate back to. However an ideal hotel for the Old Quarter with lots of places to eat within close access. A very walkable area with no concerns about security..The staff were friendly and helpful and I had no concerns about standards in the hotel. The room was cleaned regularly, breakfast was good with adequate choice. I would have liked a room with a balcony : the room I got was fine but with no outlook. I wonder if paying upfront via Expedia leaves you open to being given a lesser room, although I am sure I was told it was an upgrade.
於 2024 年 4 月住了 6 晚

10/10 有夠讚

simon

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We were very happy with this accommodation. The cheaper rooms are small but comfortable. The best thing is the location. Very close to everything including the weekend night market. Would def stay again.
於 2024 年 4 月住了 3 晚

4/10 不太好

lau

情侶出遊, 商務旅客
不喜歡：設施服務和住宿環境和硬體
too old need to change ...
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Larry

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I had a wonderful experience at Hotel La Selva! All the staff were terrific. Jackie, the manager, booked day trips and overnight excursions for me that turned out great. Percy, Mia and all the other front desk staff looked after me and made sure I made the most out of my Hanoi visit. Nom, from the restaurant, always provided a tasty breakfast with a smile. I highly recommend staying here as I totally enjoyed my stay!
於 2024 年 3 月住了 6 晚

10/10 有夠讚

RHODELLA，San Diego

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, quiet, comfy bed, very convenient, walkable, great breakfast and best of all are the staff! Keep up the good work Mia and Percy and keep those friendly smiles! Thank you Mr. Jackie Le!
於 2024 年 3 月住了 4 晚

10/10 有夠讚

scott

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay, Jackie he went above and beyond when we had an issue! Great location!!
於 2024 年 3 月住了 6 晚

10/10 有夠讚

Jason

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was wonderful and I’d recommend this hotel to friends and family.
於 2024 年 3 月住了 4 晚

10/10 有夠讚

Bruce

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A nice place to stay when visiting Hanoi. The staff are very helpful.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Marlene

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very attentive, helpful and cordial. The room and hotel were clean. Our room was quiet and comfortable. We were close to restaurants, market, shopping and Hoan Kien Lake.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Bruce

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A nice place to stay!
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Bidana

喜歡：整潔度、員工素質和住宿環境和硬體
This is a great hotel with very kind and professional staff. Hotel is very clean, excellent breakfast and top notch location. Manager Jackie Le helped me with the tours, airport transfer and was there to answer all my questions. As a solo female traveler I felt very safe. I must add regardless of hotel being in the center of old quarter rooms are very quiet. I will definitely be back and I highly recommend this beautiful hotel, do not look further this is the hotel and location you want to stay in Hanoi. Big thanks to the wonderful staff and manager Jackie Le.
於 2024 年 3 月住了 5 晚

8/10 不錯哦

maria

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚

10/10 有夠讚

AnnaStina

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Room without a view
It was a room without a window so I felt a bit creepy.
於 2024 年 2 月住了 2 晚

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質和客房舒適度
Veldig vennlig personalet. Fine, rene rom, men dessverre litt lukt av mugg i bygget. Alt annet, veldig bra!
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Jian

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The reception staff were very helpful. Especially Joy. The location is excellent. The breakfast service was good to.
於 2023 年 12 月住了 3 晚

8/10 不錯哦

Anna

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Well mannered staff
Good: close to the lake, which is the only safe and nice place to walk around without being hit by a motorcycle. Breakfast on the 9th floor had views of the city and was good. Staff spoke good English (rare for Vietnam) and were very helpful. We asked for a cruise to Halong Bay and were given a quote. We ended up booking online with another operator but then we got charged extra on a boat, we should have used hotel recommendation, would be less hassle and same money. Very comfortable bed and good AC. Water, tea/coffee, and some fruit daily. Not good: Outlets were old and not all of them worked. Do not open the window - it smells toxic CO2 from the street. Got a call at 4:30 am from receptionist who messed up the rooms and needed to wake up another guest. I could not fall asleep and didn’t feel well all day. Breakfast croissant: sometimes they warm them up in the oven and they are delicious and sometimes they served them white and cold. Wi-Fi in the breakfast area is very slow. If you are looking for luxury, this is not a place. Look further away from the Old Quarter, will be calmer and more ‘normal’ experience. It is way crazy, dirty, and noisy in the Old Town.
於 2023 年 12 月住了 2 晚

6/10 一般般

Daniela

喜歡：員工素質
於 2023 年 12 月住了 4 晚

8/10 不錯哦

Janna

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location, few steps away from Hoàn Kiếm lake. Property is aged but ok for staying 2 nights. Room was clean, but the towels were overwhelming scented. Breakfast was good, phở dish was simple, delicious and aromatic. Enjoyed our breakfasts there. Staff was helpful.
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Allison

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent hotel in great location, lovely and helpful staff, great communicators. No complaints whatsoever!

10/10 有夠讚

Lorne

於 2023 年 11 月住了 5 晚

8/10 不錯哦

Frankie

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
High rating for the staff and low rating for the room as there are ants in the room and the issue can't be fixed after we reported the issue and we have been seeing ants everyday throughout our stay in this hotel.
於 2023 年 8 月住了 2 晚

8/10 不錯哦

MAI

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff are really nice & friendly. The hotel is convenient located in the old head quarter, 1 block from Hoàn Kiếm Lake. It’s very lively at night, lots of shopping & food.
於 2023 年 8 月住了 3 晚

10/10 有夠讚

Andrew

於 2023 年 8 月住了 3 晚

10/10 有夠讚

Gerda，Lynbrook

喜歡：整潔度、員工素質和住宿環境和硬體
I love this Hotel, is very charming, everything is well maintenance, colorful. A big shout out to the staff, Tchai wait for my very late arrival, air plane was delayed, she was there waiting for me with a big smile on her face. The staff is so kind, friendly and courteous.
於 2023 年 7 月住了 2 晚

10/10 有夠讚

Joy

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect room for family of four
Staff was really friendly and helpful. Family room was spacious with two sections. Perfect location within walking distance of all areas around the lake. Hotel staff made excellent recommendations for food and transportation.
於 2023 年 6 月住了 2 晚

10/10 有夠讚

Jacob

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great second stay, great breakfast, great employee
This is my second review for the La Selva so I will leave a more brief one. Both stays we found the bed very comfortable with strong AC and the room was clean. We appreciated the safe in the room and the toiletries in large quantity and good quality. This time we tried breakfast and found it above average for similar hotels. They have a full menu of options like a restaurant and include fresh squeezed juice and good coffee. We were able to order an omelette and French toast which was a nice touch to make for a big breakfast. The hotel has umbrellas however on rainy days they may run out, so I recommend getting a few more. It says a lot that this is the only comment I have for improving the hotel! Thanks to Nathan, Lilly, and the whole team for being so kind and accommodating. We will consider staying again on our next trip!
於 2023 年 6 月住了 1 晚

8/10 不錯哦

Priscilla

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Overall a pleasant stay. Room is small. Clean and breakfast was good. Staff was friendly.

10/10 有夠讚

Jacob

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel in a central yet less busy area
This is a five star review for a two night stay, but we will be back! Shout out to Lily the manager and all of the staff for being the most accommodating and kind. They really made our stay special. Room: Had a soft and comfortable bed leading to one of our best nights of rest while in Hanoi. The ground floor deluxe room with no window was actually great for sleeping as there was no light and no sound, which we appreciated. Functional and sturdy safe. Included complimentary water and crackers. Very great price on mini fridge beer and soda with additional water. We liked the bathroom with a large quantity of quality toiletries and soft towels. Breakfast: Did not have during our first stay but will mention in my review after our next stay. Area: On the border of two areas making this a calm place to stay right next to the bustling yet cheap Old City and the calm yet expensive French Quarter. We loved this spot compared to our prior spot in the Old City as it was easier to walk around and find places. Nearby to a convenience store with an ATM attached. Accessibility: One step to get into hotel however has rooms on the ground level and an elevator making it great for those with mobility issues. Value: Paid a special rate found online that was absolutely a steal. Amazing value.
於 2023 年 6 月住了 2 晚

8/10 不錯哦

Conor

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Lovely stay, very helpful staff. Had an issue with the safe in the room and the staff came up and sorted it out straight away. Only downside was room was meant to have windows, one window just faced a dark wall no light, and the other window you could see directly into the adjoining room.

10/10 有夠讚

Kenichiro

喜歡：整潔度、員工素質和住宿環境和硬體
観光に便利。スタッフのサービスも素晴らしい。
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Kim Chau

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 3 晚

10/10 有夠讚

Jim

於 2023 年 5 月住了 1 晚

10/10 有夠讚

MARILYN

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The staffs are very helpful, attentive and friendly. We love our charming terrace room. We'd love to go back!
於 2023 年 5 月住了 3 晚

10/10 有夠讚

Angelique

喜歡：整潔度、員工素質和住宿環境和硬體
I love this hotel. It’s got a cozy decor and design, the rooms are clean and well maintained and the staff is beyond helpful! You will have easy access to all attractions in Hanoi.
於 2023 年 5 月住了 2 晚

10/10 有夠讚

Donovan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect boutique hotel
Great stay. Exceptional well trained and helpful staff. All should be commended. Good location within walking distance of most amenities. Breakfast choices and taste made starting off my day perfectly. Will definitely stay here again when in Vietnam.
於 2023 年 4 月住了 5 晚

10/10 有夠讚

Julia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Die Lage vom Hotel könnte besser nicht sein. Mitten im französischen Vietel in eibem dafür üblichen Haus. Das Zimmer war schön und das Personal war super freundlich und hilfsbereit.
於 2023 年 4 月住了 2 晚