套房, 陽台 | 迷你吧、客房內保險箱、獨特裝潢、書桌
查看供應情況

河內翡翠沃特斯 Spa 飯店的評分

4 out of 5
河內翡翠沃特斯 Spa 飯店
No. 47 Lo Su Street, Hoan Kiem District, Hanoi

評論

9.6

好極了

10 分，有夠讚；893 則評論中有 693 則" "
8 分，不錯哦；893 則評論中有 179 則" "
6 分，一般般；893 則評論中有 17 則" "
4 分，不太好；893 則評論中有 3 則" "
2 分，很糟糕；893 則評論中有 1 則" "

9.6/10

整潔度

9.8/10

員工素質

9.0/10

設施服務

9.2/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

YIN CHIEH

於 2024 年 1 月住了 1 晚

10/10 有夠讚

HSIAO CHUAN

於 2023 年 11 月住了 1 晚

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
員工非常友善
員工非常友善, 房間乾淨舒服, 早餐好好味
於 2023 年 8 月住了 2 晚
Zoey 於 2023年8月29日回覆
非常感谢您最近入住我们酒店，也感谢您在这个著名的网站上为我们写下如此宝贵的评论。带着您对我们的上述善意，我们承诺将继续努力，确保您所有的客人和您的第二次访问也将是最难忘的期待很快见到您此致Zoey (Ms.)Customer Service Department

10/10 有夠讚

chiin hsun

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很棒的住宿及用餐經驗
我們連續住了兩個晚上,是我們六天北越旅行中最好的住宿經驗，尤其是迎賓果汁、水果，也如我們要求住了安靜的客房。服務人員態度好極了，早餐也很好，所以我們全家也在飯店餐廳用了晚餐。
於 2020 年 1 月住了 2 晚

10/10 有夠讚

Zoe，Hong Kong

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff members are really helpful, nice and enthusiastic. The location is very good that it easily accessible to other places like the theatre, restaurants and the lake. I should praise the male staff who helped us carry our luggage up and down some steps in the front door of the hotel. He also helped us talk to a grab driver who almost refused to drive us with our box of souvenirs. Thank you very much!
於 2020 年 1 月住了 1 晚

8/10 不錯哦

WEN CHE

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
於 2020 年 1 月住了 1 晚

8/10 不錯哦

Chi Ying

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice service，location very convenient 。
於 2019 年 12 月住了 1 晚

10/10 有夠讚

HSIN I

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great
Great service. Thanks to all the staff. The hotel is your good choice if you stay in Hanoi.
於 2019 年 8 月住了 2 晚

10/10 有夠讚

hung mou

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
相當優秀的飯店人員，住宿位置方便，早餐好吃多樣
於 2019 年 6 月住了 2 晚

10/10 有夠讚

ya chen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 3 晚

10/10 有夠讚

Cheng-Hsien

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 1 晚

10/10 有夠讚

SIU Kwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
房間設施齊全
房間清潔、寬闊，設施十分齊全，早餐可供選擇的種類多，工作人員服務態度親切，下次再來會選擇及介紹給朋友。
於 2019 年 1 月住了 2 晚

10/10 有夠讚

LI HUA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很棒的飯店，至今仍念念不忘
於 2019 年 1 月住了 1 晚

10/10 有夠讚

yunyin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店職員友善，早餐很好吃
於 2018 年 12 月住了 1 晚

10/10 有夠讚

Eric

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The staff are very kind and helpful. The room is very clean and tidy. One word only ........ Excellence.
於 2018 年 12 月住了 4 晚

8/10 不錯哦

Yu Hsuan

喜歡：整潔度、員工素質和客房舒適度
附近還算安靜，服務也非常好，只是飯店與餐廳有點小~~
於 2018 年 10 月住了 1 晚

10/10 有夠讚

CHAOMING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 1 晚

10/10 有夠讚

George，Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 1 晚

8/10 不錯哦

YIN CHIEH

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
旅館狀況不差，人員服務很熱情
於 2018 年 9 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel in Hanoi
Hanoi Emerald Water Hotel & Spa is a nice hotel and has good location in Hanoi old town. I stayed in a Deluxe Double room and it's decent and clean. The room space is sufficent. Wifi speed was good. Breakfast was also very good and I could ask Iced Vietnamese Coffee to be done for me, not just normal hot coffee. The only things I want to ask more would be welcome fruit (if possible) and bigger TV screen in the room (the TV set was too small from my point of view). Overall, this hotel is definitely in my list and I will stay again during my next Hanoi trip.
於 2018 年 8 月住了 3 晚

8/10 不錯哦

Kim，Taipei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice location, friendly staffs
於 2018 年 7 月住了 1 晚

10/10 有夠讚

MILING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location and perfect service!
Room is clean and new! All staffs are sweet with 5-Stars service and let you feel like home! Also I like their fresh mango juice when I check in. If I come back Hanoi, I will stay here again
於 2018 年 6 月住了 2 晚

10/10 有夠讚

Byso，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
職員英語很好，方便溝通。距離還劍湖及看水上木偶戲約3分鐘步行路程，故很方便。另，去較遠的行程，酒店職員會代叫信譽好的的士公司，因為河內部分的士會繞路或改計錶器，所以叫職員代叫的士很重要。
於 2018 年 5 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Friendly and helpful staff. Convenient location. Clean. Worth the money.
於 2017 年 10 月住了 2 晚

10/10 有夠讚

Bill，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean, Comfortable
Clean, breakfast good, room big, wifi fast, location is centre of city, staff's attitube is perfect, shower's water is good
於 2017 年 10 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel and helpful staff, really enjoyable!! I will recommend this to my friends if they come to Hanoi!!
於 2017 年 9 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

YUYU

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Convinient location and wonderful experience
Thanks for helping me find out my lost pocket after we left for Halong bay. Fantastic and caring service and comfortable environment were the reasons that I highly recommend this hotel.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
交通方便，位置优越
酒店服务人员很用心

10/10 有夠讚

Yuk Yin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Valuable hotel worthy to stay in hanoi
1.Valuable price compared with same grade of hotel 2.Good hygiene. Room is clean, new & tidy. 3.Close to 還劍湖, only 5mins on foot 4.Nice front desk staff. Speak English fluently with proactive attitude. They not only helpful but also professional. 5. Spa service provided. 6.High grade of customer group.

10/10 有夠讚

Kuan tin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很棒！服務很好！

8/10 不錯哦

YIN CHIEH，台中

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
整體不錯,但鏡子位置有點高,不利化妝者使用

10/10 有夠讚

Ming，Anaheim

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were great, professional, and friendly. The room was spacious and clean. Breakfast was a mixed of Asian and western food. This hotel is in the Old Quarter and there are so many restaurants close by. We walked to the lake, train street, and restaurants. One of the staff named Zoey helped us booked tours too. We highly recommend this hotel. We enjoyed our stay.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Helen

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Friendly staffs
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Hiroko

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
窓のない部屋だったのが残念でした。 スタッフはとても親切。 朝食も美味しい。
於 2024 年 4 月住了 2 晚

10/10 有夠讚

MIHO

喜歡：設施服務
スタッフも親切でいいホテル
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Jeris Ling Yi

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
staff so professional and welcoming. everything was clear. breakfast spread is good. area very convenient to walk. room is clean as well
於 2024 年 2 月住了 2 晚
Zoey 於 2024年2月29日回覆
Dear Jeris, Thank you very much for sharing your lovely review. We are so glad that the staff had been able to assist you and help you to have a thoroughly enjoyable experience while visiting Hanoi. We sincerely hope to have the chance to welcome you back with other great experiences very soon. Warm regards, Hanoi Emerald Waters Hotel & Spa team.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable, clean and perfect location
The staff was wonderful- friendly and helpful. My room was spacious and had a wonderful chaise lounge that I enjoyed using instead of the bed in the morning/evening. The location was perfect- just minutes from Hoan Kiem Lake and easily walkable to other attractions. The only negative was that there was no window to outside, so the room was extremely dark when no lights were on. Overall, though, it was a wonderful stay and I wish I had more time in Hanoi.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Esther

於 2024 年 1 月住了 3 晚

10/10 有夠讚

Jani

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Palvelu oli loistavaa, aamiainen ok ja sijainti loistava
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Steven

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Très bon séjour.
Très bon séjour. Personnel au petit soin, proche du centre de Hanoï, possibilité de tout faire à pied. S’il devait y avoir un point à améliorer, il faudrait améliorer le petit déjeuner.
於 2023 年 12 月住了 4 晚

10/10 有夠讚

DY

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel & good manager
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Kotaro

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
フレンドリーなスタッフ大好きです
於 2023 年 12 月住了 3 晚

10/10 有夠讚

SOOJEONG

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
would recommend
the junior twin room is spacious and comfy and quiet at the back of the hotel. the family room has a balcony and comfy king bed but bathroom much much smaller than junior twin room, feel cramped. plus quite noisy by the elevator luckily has a sound proofed door which helps a little. rooms need new wallpapers and paint. drains in shower drain extremely slow. hot water supply is sufficient. enough choices for breakfast. walking distance to the famous lake and surrounding attractions. all staffs work very hard and efficient, very helpful, pleasant and caring. Zoe and Kim offered better price for our extended stay and airport transfer. Zoe assisted us to reserve dinning table. thank you for your hospitality and we enjoyed so much of our stay. would like to come back.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

SEUNGCHUL

家庭旅遊
喜歡：整潔度、員工素質和設施服務
시설 보다는 청결 좋음. 직원들 모두 엄청 친절함.
於 2023 年 11 月住了 4 晚

10/10 有夠讚

jenny

於 2023 年 11 月住了 1 晚

10/10 有夠讚

SURINDER

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff went above and beyond to help you. The hotel was walking distance to all the major attractions. The breakfast was great as well as the in house tour operator which I booked all my tours with.
於 2023 年 11 月住了 7 晚
Sincere thanks from Hanoi Emerald Waters Hotel 於 2023年11月12日回覆
Dear Mr. Surinder Singh Billing,It was wonderful to read your review and rest assured that I will share your feedback with the team who took great pride in ensuring each guest has a memorable stay. I am very pleased to know that you found the hotel to your satisfaction. There is no better compliment given than: “Experience was excellent”. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcoming you back and to continue to exceed your expectations.Thank you and we wish you all the best Sincerely yours,Zoey Tong (Ms.)Front Office Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very hospitable staff.
於 2023 年 10 月住了 5 晚

10/10 有夠讚

Yow Teck

於 2023 年 10 月住了 1 晚
Sincere thanks from Hanoi Emerald Waters Hotel&Spa 於 2023年11月2日回覆
Dear Mr. Yow Teck ChooThank you for your very nice review of our Hanoi Emerald Waters Hotel & Spa We are pleased to hear that you enjoyed your stay with us. We appreciate the kind points. Providing a special hospitality experience and personal attention to each of our guests is a part of the heart and soul of our hotel and we feel so touched as our effort was recognized. Once again, thank you for all the compliments. I rather hope this won’t be your last visit and I look forward to welcoming you back to your new Hanoi home in the near future.Kind regards,Zoey Tong (Ms.)Front Office Manager