Is Hotel Residence am Hauptbahnhof pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Residence am Hauptbahnhof?

As of 2025/9/6, prices found for a 1-night stay for 2 adults at Hotel Residence am Hauptbahnhof on 2025/9/14 start from NT$2,172, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Residence am Hauptbahnhof?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

Where is Hotel Residence am Hauptbahnhof located?

Located in Hamburg City Center, this hotel is within 1 mi (2 km) of Museum of Arts and Crafts Hamburg and Hamburg City Hall. Miniatur Wunderland and Elbe Philharmonic Hall are also within 2 mi (3 km). South Central U-Bahn is only a 5-minute walk and North Central U-Bahn is 8 minutes.

Hotel Residence am Hauptbahnhof Reviews, Deals & Photos 2025

4/10 Poor

Klaus

2025/5/24

Disliked: Property conditions & facilities

Very run down but nice staff

Stayed 1 night in May 2025

4/10 Poor

knut arve

2025/5/29

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Low standard hotel under renovation

Stayed 1 night in May 2025

2/10 Terrible

Wahid

2025/8/20

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Very rude staff. They don’t have elevator till 2nd floor so be ready to take your luggage to upstairs and then find elevator from the maze. No early check in available, leave your luggage and wonder in full of Dr*g area and night time be ready for street full of prostitution hub. Will not recommend at all. And DO NOT pay for the terrible terrible Breakfast

Stayed 1 night in Aug 2025

4/10 Poor

Jorge

2025/4/22

Disliked: Cleanliness, amenities, property conditions & facilities

Friendly staff but the hotel is very old, unkempt, no elevator on the ground floor. The area did not seem safe, extremely loud at all times of the day.

Stayed 1 night in Apr 2025

8/10 Good

Erving

2024/10/22

Liked: Cleanliness, staff & service, property conditions & facilities

Staff was efficient, friendly and spoke English.

Stayed 5 nights in Oct 2024

2/10 Terrible

Alpertunga

2025/2/5

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

worst hotel i have ever been

Stayed 1 night in Feb 2025

8/10 Good

Mr C A

2024/9/16

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 day break in Hamburg

Stayed 3 nights in Sep 2024

6/10 Okay

Azrrik

2024/9/20

Liked: Cleanliness, staff & service

The hotel is old and run down, but it's right next to the train station. The staff are super friendly. The street outside the hotel is full of broken bottles and crazy people shouting until after midnight.

Stayed 4 nights in Sep 2024

6/10 Okay

Peter

2024/12/5

Disliked: Property conditions & facilities

The breakfast was vey poor

Stayed 3 nights in Dec 2024

10/10 Excellent

Marc

2024/4/28

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

I stayed one night and have to say it is good value for money. Even if the area it is located in might appear a bit dodgy, it is very central. I would stay here again.

Stayed 1 night in Apr 2024

8/10 Good

Waltraud

2024/12/16

War OK

Stayed 1 night in Dec 2024

8/10 Good

Tristanio

2024/5/22

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked the location being close to the Hauptbahnhof and I liked how clean and quiet the room was. The staff were friendly and receptive to questions we had. The only qualm would be that the neighbourhood was a bit rough at night.

Stayed 3 nights in May 2024

6/10 Okay

Iris

2024/12/29

Liked: Cleanliness, staff & service

Disliked: Room comfort

Not recommended without a strong person to help.

The room was close to the main train station and was clean and sufficient. That was what we needed. However, there was no elevator to the floor where rooms could be accessed. We had to carry two large, heavy suitcases up a very long, narrow staircase, and back down.

Stayed 1 night in Dec 2024

6/10 Okay

Jaesuk

2024/12/21

Liked: Staff & service

Stayed 1 night in Dec 2024

10/10 Excellent

boakye

2024/4/30

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good

Stayed 1 night in Apr 2024

10/10 Excellent

boakye

2024/5/4

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Stayed 1 night in May 2024

4/10 Poor

Verified traveler

2024/4/4

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Negative: bad neighborhood, no warm water, room had a lingering smell of cigarette smoke, no closed off storage closet or similar for luggage - it was just openly placed in the breakfast area (better to pay to leave your luggage with DB's luggage service at central station). Positive: nice staff and close to the central station.

Stayed 2 nights in Mar 2024

4/10 Poor

Maria

2024/6/15

Liked: Cleanliness

Disliked: Staff & service, amenities

Very unsafe area, don't go there. The staff isn't very friendly, the breakfast is overpriced, some rooms are OK, but small, others very noisy or smelly. You are better off buying a Deutschlandticket and staying in Lubeck or Bremen.

Stayed 3 nights in Jun 2024

4/10 Poor

Casper

2025/5/28

Disliked: Staff & service

The street and area that the hotel is in seems very dodgy and noisy. The hotel is close to the main station and the main bus station. The staff at reception seemed to reflect the area. The person handling our check-in could not speak English and his German was barely understandable. The room was large, comfortable and clean. There are steep stairs up to the first floor, where one can (sometimes) catch an elevator to the next floor. Not recommended for anyone with hip-knee problems. The first day the elevator also did not seem to work. The bathroom was clean and functional, though some of the towels were so threadbare that I could have pushed my finger through some areas. The television only had three channels - 2 German shopping channels and Al Jazeera. The general impression of the place is tiredness. There were stains in the basin, the one bed lamp cover had holes in it, there were small holes in the duvet cover. Despite having a room facing onto the street, we did not experience the noise and commotion that other guests seem to have encountered. Our room was quiet, but we made sure to be back in the room before nightfall, as we would not have felt comfortable in the area after dark.

Stayed 2 nights in May 2025

2/10 Terrible

Carol

2024/7/21

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel

This is a terrible hotel. No air conditioning and no elevator until you climb steep steps past the second floor. Bathroom is tiny. Carpeting is old.

Stayed 1 night in Jul 2024

6/10 Okay

Constantin

2024/8/11

Disliked: Staff & service

Stayed 1 night in Aug 2024

4/10 Poor

Flemming

2024/9/4

Liked: Cleanliness

Disliked: Property conditions & facilities

Worst place.

The street where the hotel was was slum. It was filled with homeless people and junkies. Pictures of the hotel is lying. There was no safe parking of the car. Maybe the worst street in Hamburg. The hotel should not be on hotels.com.

Stayed 2 nights in Sep 2024

6/10 Okay

Sarah

2024/7/30

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most concerning thing was the feel of the neighborhood. I knew that it would be shady when booking near the HBh, but it and it was pretty sketching coming home at night. Lots of men lingering on the streets gawking at me and my teenage daughters.

Stayed 1 night in Jul 2024

8/10 Good

Christer

2024/4/11

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Nice and comfortable hotel, considering the price. It's a 2 second walk from the Central train station. Nice staff. The rooms are not necessarily up to date, but that does not mather too much. The surrounding area does not seem very safe, with high people and prostitute on the whole street. It is a quick walk though until the area seem safer. Police show alot of precense too which was nice.

Stayed 1 night in Apr 2024

4/10 Poor

Gertrude

2024/4/20

Disliked: Cleanliness, amenities, property conditions & facilities

My cheese and egg sandwich was bitten with big holes by some unknown “animal” during the night, it was just scary and I tried not to leave my bed in the dark. Very uncomfortable and scary!

Stayed 2 nights in Apr 2024

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