We arrived at our room and it was 78 degrees inside according to the thermostat. So hot. We called the office about this (spoke to Sandra) and she said our only option was to open the windows. I was hesitant about this because there was extremely loud music playing outside until late at night, and when asked if there was air conditioning or any other option she was EXTREMELY rude and said “okay well would you like to leave? If you’re not happy you can leave.” I was so shocked to hear this, as we have traveled almost 12 hours and were exhausted and had already paid for the room, I simply was looking for a solution. Customer service here is 1/10. Also, shower pressure was completely awful, and I usually am not picky about this, however it was shocking how awful the shower was.