Dear Mr Mark Blundell, Thank you for sharing your positive experience with us. It is always great to hear that we were able to meet your expectations and provide you with a memorable experience. We appreciate your kind words and will share them with our team to continue providing excellent service. We can't wait to have you back and provide you with another wonderful experience. Best regards, The Cruise Management

Dear Ms Winnie Lau,Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. We appreciate your feedback and will use it to continue improving our service. We hope to have the pleasure of serving you again soon. Best wishes, The Cruise Management

Dear Helen,We are thrilled to receive such great feedback from you. It is our goal to provide exceptional service to all our customers, and we are glad that we were able to exceed your expectations. Thank you for choosing us and we look forward to your next visit.Warm regards,The Cruises Management

Dear Brendan,Thank you for taking the time to share your feedback with us regarding your recent cruise on our Orchid Cruise ship. It gives us great pleasure to learn that you have had amazing experiences on the cruise. We look forward to a chance to welcome you back on your next visit to Lan Ha Bay. Warmest regards, The Cruises Management

Dear Salvador,We are honored to receive your outstanding review. It brings us immense joy to know that you had a very good experience onboard our cruise. Your compliments are truly appreciated. Thank you for choosing Orchid Cruises, and we eagerly await your next visit.Best regards,The Cruises Management

Dear Albert,Thank you for taking the time to provide us with your feedback regarding your recent stay with us. We genuinely appreciate your input, as it helps us to continually improve our services and better meet the expectations of our valued guests.Regarding our service and the feedback process, we apologize if you felt pressured in any way. Our aim is to genuinely gather feedback from our guests to improve our services. We take all feedback seriously, both positive and constructive, and we're committed to addressing areas of improvement.Your comments are important to us, and we will use them as valuable insights to enhance our offerings and overall guest experience. We hope that you will consider giving us another opportunity to provide you with an improved stay in the future.Warm regards,The Cruises Management

Dear Michael,Thank you for sharing your feedback with us regarding your recent stay on Orchid Cruise. We truly value your input as it helps us identify areas where we can improve to ensure a better experience for all our valued guests.First and foremost, we apologize for the inconvenience caused by the faulty air conditioner in your room. It deeply saddens us to hear that this issue impacted your stay and made you uncomfortable, especially considering the premium price you paid for your experience. Please rest assured that we take maintenance matters seriously, and we are genuinely sorry for the inconvenience this caused during your stay.We understand the importance of a comfortable and pleasant environment for our guests, and we deeply regret that we failed to meet your expectations in this regard. Our team strives to ensure that every aspect of your stay is impeccable, and we apologize for not delivering on this promise during your visit.We appreciate you bringing this matter to our attention and sincerely regret the negative impact it had on your experience. Your feedback has been shared with our maintenance and management teams, and we will take immediate action to address the air conditioning issues to prevent any future occurrences.Once again, we apologize for any discomfort caused by the air conditioning problem, and we assure you that we are working diligently to rectify the situation and ensure it does not happen again in the future.Thank you for choosing Orchid Cruise, and we appreciate your understanding. We look forward to the opportunity to welcome you back and provide you with a seamless and enjoyable stay.Best regards,The Cruises Management

Dear Melissa,Thank you for your feedback. We are thrilled to learn that you had an amazing time on Orchid Cruises. Your satisfaction is our priority, and we are grateful for your positive comments. We can't wait to welcome you back for another unforgettable journey.Best regards,The Cruises Management

Dear Sharon,We are honored to receive your outstanding review. It brings us immense joy to know that you had a very good experience onboard our cruise. Your compliments about our exceptional staff and the breathtaking scenery are truly appreciated. Thank you for choosing Orchid Cruises, and we eagerly await your next visit.Best regards,The Cruises Management

Dear Chloe,We are thrilled to receive such great feedback from you. It is our goal to provide exceptional service to all our customers, and we are glad that we were able to exceed your expectations. Thank you for choosing us and we look forward to your next visit.Warm regards,The Cruises Management

Dear Cara,Thank you for sharing your experience with us after joining our 2-night cruise. We are thrilled to hear that you had a lovely time and enjoyed the various activities and services provided.It's regrettable to hear about the pollution and visible garbage in the water near Cat Ba. We share your concern for preserving the natural beauty of the area, and we are committed to environmentally responsible practices. Your suggestion of offering an eco-tourism cruise to aid in clean-up efforts is appreciated, and we will certainly take it into consideration as we strive to contribute to the preservation of this incredible destination.Once again, we appreciate your feedback and recommendation. We value your support and hope to have the pleasure of welcoming you back in the future!Best regards,The Cruises Management

Dear Fallon,Thank you for taking the time to leave us a review. We are thrilled to learn that you had an enjoyable time on our cruise. Your kind words about our service, activities, and the beautiful views are truly appreciated. We hope to have the pleasure of serving you again in the future.Best regards,The Cruises Management

Dear Ruby Mei Yin,Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. We appreciate your feedback and will use it to continue improving our service. We hope to have the pleasure of serving you again soon.Best wishes,The Cruises Management

Dear Lindsey,We are delighted to receive your positive feedback. It brings us joy to know that you had a great experience onboard our cruise. Thank you for choosing Orchid Cruises, and we look forward to your next visit.Best regards,The Cruises Management

Dear Andrew,We are thrilled to receive such great feedback from you. It is our goal to provide exceptional service to all our customers, and we are glad that we were able to exceed your expectations. Thank you for choosing us and we look forward to your next visit.Warm regards,The Cruises Management

Dear Steven,We sincerely apologize for the inconvenience you experienced during your stay in our suite. We deeply regret that there were unclean items left by the previous guests. This is not up to our standards, and we assure you that we take cleanliness and hygiene very seriously. We have addressed this issue with our housekeeping team to ensure such oversights do not happen again in the future.We appreciate your feedback and thank you for bringing it to our attention. Your comfort and satisfaction are of utmost importance to us, and we will make every effort to prevent similar incidents from occurring. We hope you will give us another opportunity to provide you with the exceptional experience you deserve.Best regards,The Cruises Management

Dear Shaul,Greetings from Orchid Cruises!First of all, on behalf of the company, I would like to thank you for staying with us and for sharing your honest review at Orchid Cruise Ha Long Bay.Nevertheless, we regret to learn that some aspects of the cruise did not live up to your expectations. In fact, Lan Ha Bay attracts flocks of tourists every year and we're trying our best to avoid overload problem. This is, sadly, a common issue across all cruise lines and I hope you understand from our part that this circumstance is beyond our sole control. May we offer our deepest apologies as we only wish that everyone who visits us thoroughly enjoys their experience and thus becomes a loyal and valued guest. Please rest assured that all dispensable actions will be soon taken to improve based on your feedback, and we truly appreciate your constructive comments as they are essential for our continuous improvements. Once again, we apologize for any inconvenience you might have encountered. Please let us know if you have any additional questions, concerns, or comments.With Thanks & Best Regards,Orchid Cruises

Dear Estuardo, First of all, thank you for having chosen Orchid Cruises to spend your vacation.In terms of your complaint, please allow me provide you with some explanations. Usually our guests don't have any troubles sleeping. We get reports back usually saying beds are comfortable and that they had great quality of sleep, so if you have had some troubles sleeping, it could've been a personal reason or personal perspective and not the reason of we didn't provide good sleep quality on board. Nevertheless, may we offer our deepest apologies that your recent stay was a disappointing one as we only wish that everyone who visits us thoroughly enjoys their experience and thus becomes a loyal and valued guest. We're trying our best to improve our service quality as any other companies, so we would appreciate if you can provide us more detailed and constructive feedback about the problem you've encountered. Once again, we apologize for any inconvenience you might have encountered. Please let us know if you have any additional questions, concerns, or comments.With Thanks & Best Regards,Orchid Cruises