海伊提供禮賓服務的飯店，旅行前必看！

「转机呆了几个小时，退房的前台人拿个信封给我，问我要给多少钱小费，这个也太直接了吧，我要求他们不要叫醒服务，他们就还是一样叫醒我，这个时间并不是我同意的时间，对我来说系统打扰，还想要小费。」

「Nice hotel and friendly staff 」

「The garden area felt like a little slice of paradise with bunnies running around freely helping to maintain the grass - as well as donkeys. Monkeys were climbing in the trees, and occasionally a large turtle would cross the lawn. The place itself was very calming and the staff sweet and helpful.」

「Staff was always helpful and would go out of their way to help. The room was just as advertised and the ground were well kept. The pool was nice and the food was delicious.」

「Excellent stay. The staff were very helpful and encouraging. Food was really good. 」

「One of the most unique and wonderful places we’ve visited in Africa! Everything is absolutely superb - from the friendly staff, to the hands-on attention directly from the owners Muksin & Catherine, whom we absolutely adore, to the amazing food, lovely rooms and beautiful views of Mt Kilimanjaro. Every detail is crafted for comfort and adventure. They will help coordinate anything you need like airport transfers, quick trips to the local village, to activities like Maturine Falls and Coffee...

「員工對餐飲的服務很消極，價錢亂報，抬高售價。杯盤都沒洗乾淨，上面還有之前的口紅印。」