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城市海灣皇宮飯店的評分

3 out of 5
城市海灣皇宮飯店
156 Le Thanh Tong Str Bach Dang Ha Long, Quang Ninh, Ha Long, Quang Ninh Province

評論

8.4

非常好

10 分，有夠讚；102 則評論中有 40 則" "
8 分，不錯哦；102 則評論中有 42 則" "
6 分，一般般；102 則評論中有 15 則" "
4 分，不太好；102 則評論中有 1 則" "
2 分，很糟糕；102 則評論中有 4 則" "

8.8/10

整潔度

8.4/10

員工素質

9.6/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Ann Ha Van

於 2023 年 3 月住了 1 晚
Đỗ Thanh Thúy 於 2023年7月19日回覆
Cảm ơn quý khách đã tin tưởng và sử dụng dịch vụ tại khách sạn. Hẹn quý khách một ngày gần nhất.

2/10 很糟糕

Scott，Malaysia

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Disappointed
There are just 1 to 2 lobby staff helping for check in.Although the female staff is patient and friendly but the hotel quality is damn lousy.When we all family arrived in hotels,there didn't any porter come to help us carry the luggage.In room,TV is broken,toilet obstruction.Besides,there is not any multifuction plug in room.The toilet of lobby and dining floor didn't get door,it is terrible and embarass.The price is not cheap but the hotel quality is suck!
ha luong 於 2018年1月13日回覆
We are so sorry to hear that. We will try to fix this situation. We are so thankful for your review

8/10 不錯哦

TUNGCHANG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
GOOD HOTEL
HOTEL IS GOOD, STAFF VERY HELPFUL, GOOD SERVICE, BREAKFAST IS GOOD, JUST NOT EASY TO FIND RASTURANT AROUND HOTEL.
於 2017 年 8 月住了 1 晚

10/10 有夠讚

Meng，中国

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
性价比高
价格便宜，早餐不错，服务员态度非常好

10/10 有夠讚

shiruji43

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
すぐ横にハロン市場があり、イカのすり身の天ぷらチャームックが美味しかったです。
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Tram

喜歡：整潔度、員工素質和住宿環境和硬體
Staff so nice the rooms are clean
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Vaithianathan

於 2023 年 10 月住了 2 晚

2/10 很糟糕

Shaun William

不喜歡：員工素質、住宿環境和硬體和客房舒適度
Noise all day and all night long
Noisiest hotel I have stayed in ever.Outdoor market nearby sets up at 4.45 every morning, people shouting, cars snd bikes constantly hooting horns.The 3rd night the market set up was 3am.The single glazed windows that have broken locks and do not close properly do help help the noise. Forget about the "Free Breakfast" fruit juice, limited fruit and eggs fried untill inedible with bread and butter served in a bleak cold restaurant. The noise is allday long.
於 2023 年 1 月住了 3 晚
City bay Palace Hotel 於 2023年1月23日回覆
Dear Mr Shaun William!We are very sorry for the problems you have encountered during your stay at our hotel.Because the hotel is located right at the central market, it is impossible to avoid the noise that people bring! However, we were not able to respond in a timely manner. If we knew you were having these troubles, we would have changed you to a quieter room.As for breakfast, on the days he stayed, we served a set menu, so that more or less affected the quality of the breakfasts.Once again, we are very sorry for the inconvenience you have experienced. Hoping for your understanding. We will pay attention and learn more in the process of serving customers.On the occasion of the Vietnamese traditional New Year, I wish you and your family a lot of health, luck and success!Best regards!

10/10 有夠讚

Richard

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice hotel just old but very clean and good service
於 2023 年 1 月住了 1 晚
City Bay Palace Hotel 於 2023年1月7日回覆
Dear Mr Richard!Thank you for trusting and choosing City Bay Palace as the destination for this journey. We appreciate the good reviews you have given us. Wishing you a lot of health, joy and happiness always!Best regards!

10/10 有夠讚

SARBOJIT

於 2022 年 10 月住了 2 晚
ngocquynh 於 2022年10月28日回覆
Thank you for choosing our hotel!We look forward to welcoming you in the near future. Have a nice day!

8/10 不錯哦

TOMOO

於 2022 年 8 月住了 1 晚
ngocquynh 於 2022年8月7日回覆
Thanks for your review. Hope to see you again in one day!

8/10 不錯哦

SuJin

於 2022 年 7 月住了 2 晚
ngocquynh 於 2022年8月5日回覆
Thanks for your review. Have a nice day!

10/10 有夠讚

Dayna

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
love the hotel! they spoke great english. the room was so clean. the area was so convenient! would recommend two bed rooms if you want a larger room! We loved it!! would definitely recommend
於 2022 年 5 月住了 3 晚

8/10 不錯哦

Giang

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Sạch sẽ, tiện nghi và nhân viên rất thân thiện. Rất trung tâm Thành phố, ngay phía trước của chợ Hạ long, rất tiện di chuyển. Giá cả cực kỳ ổn. Nếu quay lại Hạ Long chắc chắn sẽ quay lại ks này.
於 2021 年 12 月住了 1 晚

8/10 不錯哦

Palle

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice and friendly hotel
Friendly staff and a quiet place away from the vibrant city. Shuttle bus to the city centre.
於 2020 年 1 月住了 2 晚
Hai Ngan 於 2020年2月10日回覆
Thank you so much for choosing our hotel and give us sincere comment. We will try our best to meet our customer's need. Thank you so much !

10/10 有夠讚

真實旅客

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Best hotel I stayed at during my Vietnam trip. My room is on the 9th floor and I have the best view of Ha Long Bay. The staff is extremely polite. The hotel is also close to Poem Mountain (Nui Bai Tho) and Ha Long Market. There’s a Circle K opened 24h right across from the hotel too.
於 2020 年 1 月住了 2 晚
Hai Ngan 於 2020年2月10日回覆
Thank you so much for choosing our hotel and give us sincere comment. We will try our best to meet our customer's need. Thank you so much !

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice, spacious, good breakfast hotel. It's in front of a local market and shopping mall where you can buy foods. I like to stay in this hotel.
於 2020 年 1 月住了 3 晚
Sale Dept 於 2020年1月21日回覆
Thank you so much for your sincere comment!

6/10 一般般

Jonathan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚
City Bay Palace 於 2020年1月14日回覆
Cảm ơn quý khách rất nhiều khi đã lựa chọn khách sạn của chúng tôi. Những đóng góp của quý vị là động lực để chúng tôi cố gắng hơn mỗi ngày. Chúc quý khách luôn luôn hạnh phúc và gặp được nhiều niềm vui. Xin chân thành cảm ơn!

10/10 有夠讚

FREDDIE

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
over all very recommended
my stay is very comfortable location is very close to shopping and food store
於 2019 年 9 月住了 1 晚
Ms Ngoc 於 2019年10月16日回覆
Thank you very much

10/10 有夠讚

George

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel with great view of Ha Long Bay
My wife and I stayed in this hotel the night before our Ha Long Bay cruise and were pleasantly surprised by the nice view we had of the edge of Ha Long Bay. We were glad we chose this hotel. On our cruise we had, of course, great pictures of beautiful Ha Long Bay, but this hotel had the best pictures on land of Ha Long Bay. One group of mountains is very close to the area where this hotel is located in. Picture 45 of 136 here on Hotels.com shows a view from the 14th (top) floor terrace of City Bay Palace (next to their very small gym). The room was nice and clean, and we enjoyed their breakfast buffet. There is a nice park (5 to 10 minute walk) next to the sea that is worth checking out for some good pictures also. This location is about 10 km away from Tuan Chau Island where many of the cruises leave from, so we had to pay for a taxi ride to take us there the day of our cruise (250k vd). I decided I wanted to see Ha Long Bay for longer than just a day or 1 night, so we came from Hanoi a day early and felt glad we did.
於 2019 年 7 月住了 1 晚
Ms Ngoc 於 2019年10月16日回覆
Thank you for your comment

8/10 不錯哦

SHEE LAI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 2 晚
Ms Ngoc 於 2019年10月16日回覆
Thank you for your stay

6/10 一般般

NAMHO

가격대비 쾌적하고 좋았습니다.
於 2019 年 4 月住了 4 晚
Ms Ngọc 於 2020年1月19日回覆
thank you for your staying We will try our best to fix our faul.

10/10 有夠讚

PIRESKANG，KEDAH, MALAYSIA

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Overall the hotel is in good condition & it is very near to Mount Poem. The staff are very nice & friendly. They help me to book a van for my journey to Hanoi with a reasonable price and it does save my time & money.
於 2018 年 9 月住了 1 晚
Ms Ngoc 於 2020年1月19日回覆
thank you for your staying We hope, can see you again when you come back ha long

8/10 不錯哦

ELISABETH

喜歡：員工素質、住宿環境和硬體和客房舒適度
Klaxons
Environnement Très bruyant ++++++
於 2019 年 2 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Overall experience I would like to commend Mr Anh, Hotel Supervisor,
於 2019 年 1 月住了 5 晚

8/10 不錯哦

Thanh

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 1 晚
ha luong 於 2019年1月2日回覆
thank you for your review

6/10 一般般

Katrin

喜歡：整潔度
不喜歡：員工素質
Helt ok, men ikke verdt pengene.
Ganske mye støy fra trafikken ute, kunne ikke ha vindu åpent. Rommet var ganske lite. Greit utvalg til frokost. Sentral beliggelse rett ved det store markedet. Ikke så fornøyd med at nøkkelkortene sluttet å virke lenge før utsjekk. De ringte fra resepsjonen i 11.15 tiden for å høre om jeg skulle sjekke ut, aldri opplevd noe slikt før, syns det var ufint.
於 2018 年 12 月住了 2 晚
ha luong 於 2019年1月2日回覆
Thank you for your review. We will try our best to fix it.

8/10 不錯哦

Cecilia，Uppsala

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fint hotell I en hel ny stad.Det byggs overallt.
Hotellet var helt ok. Enda naktdelen var att det lag ganska langt fran hamnen. Mycket billigt och det ingick frukost.Taxi fran hamnen till stan 10-15 dollar.
於 2018 年 12 月住了 1 晚
ha luong 於 2018年12月26日回覆
Thank you for your review

10/10 有夠讚

Truls

Nice and Easy:)
於 2018 年 11 月住了 1 晚
ha luong 於 2018年11月27日回覆
Thank you for your review

8/10 不錯哦

Joseph

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
JS Ha Long bay 2018
Staff were courteous. Service was completely Ye. Facility was good. Location was perfect especially if you’re on the 7th floor or higher. Enjoyable place to stay at. I rate the hotel 4.0.
於 2018 年 11 月住了 1 晚
ha luong 於 2018年11月19日回覆
Thank you for your review

10/10 有夠讚

Anderson

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Trip to Ha Long Bay
The best hotel in Ha Long Bay but one thing need to do is “ pillows + pillowcases “ were smelling so bad. Anyway highly recommend
於 2018 年 9 月住了 1 晚
ha luong 於 2018年9月30日回覆
We are so sorry for our mistake. We will try our best to fix it as soon as possible. Thank you for staying with us

10/10 有夠讚

Kevin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
lovely hotel.
I cannot praise the Hotel and staff any higher, it, and they were so helpful, a touch of class!
於 2018 年 9 月住了 1 晚
ha luong 於 2018年9月30日回覆
thanks you for your review

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2018 年 7 月住了 6 晚
ha luong 於 2018年8月22日回覆
thank you for your review

10/10 有夠讚

henrik

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bra
Riktigt nära till bai tho annars finns de inget förutom pizza hat
於 2018 年 8 月住了 1 晚
ha luong 於 2018年8月22日回覆
thank you for your review

8/10 不錯哦

Kristin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hyggelig og vennlig
Veldig hyggelig og hjelpsomme ansatte. Fin standard på rom og lobby, men beliggenheten oppleves skitten og grå.
於 2018 年 7 月住了 2 晚
ha luong 於 2018年8月3日回覆
Thank you for your review

10/10 有夠讚

Cesar Antonio

喜歡：整潔度、住宿環境和硬體和客房舒適度
Todo muy bien Un poco de problema Con el tema de conseguir taxi a través del hotel, pero al final se resolvió
於 2018 年 7 月住了 1 晚
ha luong 於 2018年8月2日回覆
Thank you for your review

8/10 不錯哦

Cuong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 7 月住了 1 晚
ha luong 於 2018年8月2日回覆
Thank you for your review

8/10 不錯哦

Roland

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 7 月住了 1 晚
ha luong 於 2018年8月2日回覆
Thank you for your review

8/10 不錯哦

Mike

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Gym is small only one machine to work on
Hotel is nice bed is comfortable location is great. But cleaning peoples don’t fill up the snack bar and the gym is small with one machine to work on it’s a disappointment for me.
於 2018 年 6 月住了 6 晚
ha luong 於 2018年6月14日回覆
We are so thankful for your review and apologize for our mistake. We will try our best to fix it

10/10 有夠讚

Ken

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 5 月住了 2 晚
ha luong 於 2018年6月2日回覆
Thank you for your reviewing

6/10 一般般

Yoshihiro

喜歡：整潔度
まあまあだが、狭い　
サービス、設備等それなりに合格でしたが、とにかく狭い。MAX３人部屋に無理やり４人押し込めた感じです。朝食も一般的です。
ha luong 於 2018年4月9日回覆
Thank you for your review

8/10 不錯哦

aage

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
aage
Bra hotell , god frokost, ryddig og rent, god service og gode senger
ha luong 於 2018年4月3日回覆
Thank you for your review

10/10 有夠讚

Chiraret

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
ha luong 於 2018年2月23日回覆
thank you for your score

8/10 不錯哦

Marie，Graz

Top Lage
Der Service war ok, Englisch konnte man allerdings nur das Nötigste. Obwohl das Hotel ein Nichtraucher-Hotel war, roch es im Zimmer, als wäre jahrelang dort geraucht worden. Die Lage war dafür top - gleich ums Eck des Markts.
於 2018 年 1 月住了 1 晚
ha luong 於 2018年2月1日回覆
thank you for your review

8/10 不錯哦

Louis David

喜歡：整潔度、員工素質和住宿環境和硬體
於 2018 年 1 月住了 2 晚
ha luong 於 2018年1月24日回覆
Thank you for your vote

8/10 不錯哦

tracy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely hotel
Three days in halong bay. Front desk arranged boat trip for us that was fabulous. Lovely hotel but not a lot to do on night times no nice restaurants near by
於 2018 年 1 月住了 4 晚
Ha Luong 於 2018年1月20日回覆
Thank you for your reviews

10/10 有夠讚

Samuel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great room and location
clean and great room. the view of Halong Bay is also stunning from our room. The breakfast is good as well.
於 2017 年 12 月住了 1 晚
ha luong 於 2018年1月20日回覆
Thank you for your reviews

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
Good location ,close to harbour,shopping centre ne
Good!! Satisfying etc etc....research ,plan ahead with cruises,tours etc; Check other travel sites to ensure you are getting a good deal!! Don't commit on the same day, troll other travel sites ..............,,,,,,,,,,,,,,,,,.,,... $$$$$$$&&&&&&&&**********
於 2017 年 12 月住了 2 晚
ha luong 於 2017年12月25日回覆
thank you for your review about hotel. We hope you had enjoyable time in our City Bay Palace Hotel. We will fix the thing you recommend.

8/10 不錯哦

Ne，Singapore

喜歡：整潔度、住宿環境和硬體和客房舒適度
Good location and great view of the bay. Breakfast is a little lacking local menu.other than that, all is good
於 2017 年 12 月住了 1 晚
ha luong 於 2017年12月25日回覆
thank you for your review. We will try our best to fixn this problem

8/10 不錯哦

Heng soon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 4 晚
ha luong 於 2018年1月13日回覆
thank you for your review