There are just 1 to 2 lobby staff helping for check in.Although the female staff is patient and friendly but the hotel quality is damn lousy.When we all family arrived in hotels,there didn't any porter come to help us carry the luggage.In room,TV is broken,toilet obstruction.Besides,there is not any multifuction plug in room.The toilet of lobby and dining floor didn't get door,it is terrible and embarass.The price is not cheap but the hotel quality is suck!
Scott
8/10
HOTEL IS GOOD, STAFF VERY HELPFUL, GOOD SERVICE, BREAKFAST IS GOOD, JUST NOT EASY TO FIND RASTURANT AROUND HOTEL.
TUNGCHANG
於 2017 年 8 月住了 1 晚
10/10
价格便宜,早餐不错,服务员态度非常好
Meng
6/10
Gracia
於 2025 年 5 月住了 2 晚
10/10
すぐ横にハロン市場があり、イカのすり身の天ぷらチャームックが美味しかったです。
shiruji43
於 2024 年 4 月住了 1 晚
10/10
Staff so nice the rooms are clean
Tram
於 2024 年 3 月住了 2 晚
8/10
Vaithianathan
於 2023 年 10 月住了 2 晚
2/10
Noisiest hotel I have stayed in ever.Outdoor market nearby sets up at 4.45 every morning, people shouting, cars snd bikes constantly hooting horns.The 3rd night the market set up was 3am.The single glazed windows that have broken locks and do not close properly do help help the noise.
Forget about the "Free Breakfast" fruit juice, limited fruit and eggs fried untill inedible with bread and butter served in a bleak cold restaurant.
The noise is allday long.
Shaun William
於 2023 年 1 月住了 3 晚
10/10
Very nice hotel just old but very clean and good service
Richard
於 2023 年 1 月住了 1 晚
10/10
SARBOJIT
於 2022 年 10 月住了 2 晚
8/10
TOMOO
於 2022 年 8 月住了 1 晚
8/10
SuJin
於 2022 年 7 月住了 2 晚
10/10
love the hotel! they spoke great english. the room was so clean. the area was so convenient! would recommend two bed rooms if you want a larger room! We loved it!! would definitely recommend
Dayna
於 2022 年 5 月住了 3 晚
8/10
Sạch sẽ, tiện nghi và nhân viên rất thân thiện. Rất trung tâm Thành phố, ngay phía trước của chợ Hạ long, rất tiện di chuyển. Giá cả cực kỳ ổn. Nếu quay lại Hạ Long chắc chắn sẽ quay lại ks này.
Giang
於 2021 年 12 月住了 1 晚
8/10
Friendly staff and a quiet place away from the vibrant city. Shuttle bus to the city centre.
Palle
於 2020 年 1 月住了 2 晚
10/10
Best hotel I stayed at during my Vietnam trip. My room is on the 9th floor and I have the best view of Ha Long Bay. The staff is extremely polite. The hotel is also close to Poem Mountain (Nui Bai Tho) and Ha Long Market. There’s a Circle K opened 24h right across from the hotel too.
真實旅客
於 2020 年 1 月住了 2 晚
8/10
Nice, spacious, good breakfast hotel. It's in front of a local market and shopping mall where you can buy foods. I like to stay in this hotel.
真實旅客
於 2020 年 1 月住了 3 晚
6/10
Jonathan
於 2019 年 12 月住了 1 晚
10/10
my stay is very comfortable
location is very close to shopping and food store
FREDDIE
於 2019 年 9 月住了 1 晚
10/10
My wife and I stayed in this hotel the night before our Ha Long Bay cruise and were pleasantly surprised by the nice view we had of the edge of Ha Long Bay. We were glad we chose this hotel. On our cruise we had, of course, great pictures of beautiful Ha Long Bay, but this hotel had the best pictures on land of Ha Long Bay. One group of mountains is very close to the area where this hotel is located in. Picture 45 of 136 here on Hotels.com shows a view from the 14th (top) floor terrace of City Bay Palace (next to their very small gym). The room was nice and clean, and we enjoyed their breakfast buffet. There is a nice park (5 to 10 minute walk) next to the sea that is worth checking out for some good pictures also. This location is about 10 km away from Tuan Chau Island where many of the cruises leave from, so we had to pay for a taxi ride to take us there the day of our cruise (250k vd). I decided I wanted to see Ha Long Bay for longer than just a day or 1 night, so we came from Hanoi a day early and felt glad we did.
George
於 2019 年 7 月住了 1 晚
8/10
SHEE LAI
於 2019 年 6 月住了 2 晚
6/10
가격대비 쾌적하고 좋았습니다.
NAMHO
於 2019 年 4 月住了 4 晚
10/10
Overall the hotel is in good condition & it is very near to Mount Poem. The staff are very nice & friendly. They help me to book a van for my journey to Hanoi with a reasonable price and it does save my time & money.