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Hotel Casa Veranda

3.5 star property
Stay connected with high-speed WiFi and energized at the 24-hour gym. Attentive staff ensures a comfy stay near shopping and dining.

Choose dates to view prices

Hotel Casa Veranda, near Avenida La Reforma, welcomes guests with praised service. Enjoy on-site shopping and international dishes at La Pergola restaurant. Rooms include WiFi, and staff assist with organizing local tours.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning

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  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Junior Suites, 2 Double Beds

Junior Suites, 2 Double Beds | In-room safe, desk, laptop workspace, blackout drapes

Junior Suites, 2 Double Beds

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
TV
Separate bedroom
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite 1 King Bed

Master Suite 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Master Suite 1 King Bed

9.2 out of 10
Wonderful
(28 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
TV
Blackout drapes/curtains
  • City view
  • 861 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite, 2 Double Beds

Master Suite, 2 Double Beds | In-room safe, desk, laptop workspace, blackout drapes

Master Suite, 2 Double Beds

9.2 out of 10
Wonderful
(13 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
TV
Blackout drapes/curtains
  • City view
  • 861 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Zona 10, a neighborhood in Guatemala City with great shopping, is home to Hotel Casa Veranda. Oakland Mall and Paseo Cayala are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit La Aurora Zoo and Mundo Petapa. Looking to enjoy an event or a game while in town? See what's going on at Estadio Nacional Mateo Flores. Visit our Guatemala City travel guide
Map
12 Calle, 1-24 Zona 10, Guatemala City, Guatemala, 1010

What's nearby

  • Okland
    Oakland Mall
    13 min walk - 1.1 km
  • Elephant in captivity in a zoo in Guatemala City called La Aurora, caged space, limitation of freedom, human hegoism.
    La Aurora Zoo
    14 min walk - 1.2 km
  • Avenida La Reforma
    1 min walk - 0.1 km
  • Plaza Fontabella Shopping Center
    5 min walk - 0.4 km
  • Embassy of Mexico in Guatemala
    8 min walk - 0.7 km

Getting around

  • La Aurora Intl. Airport (GUA)
    5 min drive

Restaurants

  • San Martín
    2 min walk
  • Zielo
    2 min walk
  • TGI Fridays
    2 min walk
  • Cheers Sport Bar
    2 min walk
  • McDonald's
    3 min walk

About this property

Hotel Casa Veranda

Hotel near Avenida La Reforma
Located close to Embassy of Mexico in Guatemala and Oakland Mall, Hotel Casa Veranda provides shopping on site, dry cleaning/laundry services, and a 24-hour gym. Treat yourself to spa services, such as a hot stone massage, a manicure/pedicure, or a facial. The on-site international cuisine restaurant, La Pergola, offers breakfast, lunch, dinner, and light fare. Free in-room WiFi and a bar are available to all guests.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and tour/ticket assistance
  • Luggage storage, multilingual staff, and a banquet hall
  • 1 meeting room, a front-desk safe, and free newspapers
  • Guest reviews give top marks for the helpful staff and proximity to shopping
Room features
All 86 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean, spacious rooms at the property.
Other amenities include:
  • Bathrooms with bathtubs and hair dryers
  • 32-inch TVs with cable channels
  • Wardrobes/closets, kitchenettes, and mini fridges

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 4:00 AM to midnight on request
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 9 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Pergola

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 55.00
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: USD 35.6

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 55 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 54
Welcoming dogs only
1 total (up to 15 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 9 for children
  • Airport shuttle fee: USD 16 per person (one-way)
  • Airport shuttle fee per child: USD 16 (one-way)
  • Pet fee: USD 55 per pet (varies based on length of stay) plus USD 54 one-time cleaning fee
  • Early check-in fee: USD 55.00 (subject to availability)
  • Late check-out fee: USD 35.6 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Casa Veranda
Casa Veranda Guatemala
Hotel Casa Veranda Guatemala
Hotel Mercure Casa Veranda
Mercure Casa Veranda
Mercure Casa Veranda Guatemala
Mercure Casa Veranda Guatemala Hotel
Mercure Casa Veranda Hotel
Mercure Guatemala Casa Veranda
Mercure Hotel Guatemala
Mercure Casa Veranda Guatemala Guatemala City
Mercure Guatemala City
Hotel Casa Veranda Guatemala City
Casa Veranda Guatemala City
Hotel Casa Veranda Hotel
Hotel Casa Veranda Guatemala City
Hotel Casa Veranda Hotel Guatemala City

Frequently asked questions

Is Hotel Casa Veranda pet-friendly?

Yes, Hotel Casa Veranda allows dogs (limit 1 total) with a maximum weight of up to 15 lbs per pet. There's a fee of USD 55 per pet, per night. A cleaning fee of USD 54 also applies. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Limited spots are available.

What time is check-in at Hotel Casa Veranda?

Check-in start time: 3 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 55.00 (subject to availability).

What time is check-out at Hotel Casa Veranda?

Check-out is at 1 PM. Late check-out is available for USD 35.6 (subject to availability).

Does Hotel Casa Veranda provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 4:00 AM–midnight on request. A fee of USD 16 per person applies.

Where is Hotel Casa Veranda located?

Located in Zona 10, this hotel is within a 10-minute walk of Avenida La Reforma and Embassy of Mexico in Guatemala. Oakland Mall and La Aurora Zoo are also within 1 mi (2 km).

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Reviews

Hotel Casa Veranda Reviews

8.8

Excellent

9.2

Cleanliness

9.0

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 644 out of 1000 reviews
Rating 8 - Good. 201 out of 1000 reviews
Rating 6 - Okay. 88 out of 1000 reviews
Rating 4 - Poor. 30 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

Reviews

10/10 Excellent

cecilia

Liked: Cleanliness, amenities, property conditions & facilities
Such a great hotel and in the safest part of Guatemala City. It is walkable to great shops and restaurants. Staff were pleasant and the room extremely clean and spacious.
Stayed 1 night in Dec 2025

10/10 Excellent

JULIO

Liked: Cleanliness, amenities
Great customers service.. highly recommend... food is great, location is perfect, the view from the gym to the city is fantastic...
Stayed 3 nights in Dec 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable room
Stayed 1 night in Dec 2025

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, large rooms, food at restaurant was tasty, staff are very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views, beautiful rooms with balconies! Very professional staff and extremely friendly! I will be back just to stay here! And the food was amazing! The croquetas and michelada were delicious! Muchas Gracias!!!
Stayed 1 night in Dec 2025

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Great central location in Downtown. Safe area, clean. Rooms are nice with a full kitchen.
Stayed 1 night in Oct 2025

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the airport! Will definitely stay here again!
Stayed 1 night in Sep 2025

10/10 Excellent

Arcelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel Stay

The Hotel and Rooms were Clean. Hotel is a little Dated but it’s very comfortable. Close to Restaurants and shopping malls.
Stayed 2 nights in Oct 2025

10/10 Excellent

thomas w

The hotel changed a bit, the rooms are still beautiful and comfortable.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kleys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel, I loved the fact that you could walk around and find bars and restaurants near by.
Stayed 1 night in Aug 2025

10/10 Excellent

Dannier

Liked: Cleanliness, property conditions & facilities
Very attentive staff. Clean and well-sorted installations. Good restaurant. Excellent location. Outstanding room design and equipment.
Stayed 5 nights in Oct 2025

8/10 Good

Patricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ok for the price and compared to other hotels in the area. The rooms are spacious. I stayed at this hotel some years ago and the quality of breakfast used to be better.
Stayed 2 nights in Oct 2025

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and comfortable.
Stayed 2 nights in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Full blast A/C cools the room quickly. Very friendly front desk. Right in the middle of Zone 10.
Stayed 1 night in Nov 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean
Stayed 1 night in Sep 2025

4/10 Poor

Joel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Balcony has nice views
Stayed 1 night in Oct 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean but, the bed and pillows were horrible. The staff was very nice and friendly, the buffet really good.
Stayed 3 nights in Oct 2025

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Jul 2025

10/10 Excellent

uday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are big and staff keep the rooms clean. Hotel is also in good area. For Indian there are 2 Indian restaurant nearby the hotel.
Stayed 4 nights in Jul 2025

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I not say everything was clean? Customer service was excellent food for the breakfast buffet was amazing. Every detail as expectation was phenomenal. I would definitely recommend this place and we’ll go this place every time I go to Guatemala thank you staff
Stayed 1 night in Oct 2025

10/10 Excellent

Amabilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms and good location. Will definitely take in consideration next time in Guatemala City.
Stayed 1 night in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant place with very friendly people. A perfect and central location for any activity on your agenda. Gracias a Gabriel y Hugo por su ayuda y a la señora de la limpieza del cuarto. Muy complacidos.
Stayed 5 nights in Sep 2025

10/10 Excellent

carol

Liked: Cleanliness, amenities, property conditions & facilities
the staff were nice, welcoming and accommodative
Stayed 3 nights in May 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room Helpful staff
Stayed 3 nights in May 2025

8/10 Good

Deborrah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable older Hotel. Enjoyed my stay.
Stayed 1 night in Mar 2025