Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang

尊敬的宾客： 您好！感谢惠赐有关下榻 广州白云机场铂尔曼大酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。您下次可直接联络我有关梵高纪念杯的事宜. 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 宾客体验经理 王阳

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang

尊敬的宾客： 您好！感谢惠赐有关下榻 广州白云机场铂尔曼大酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 宾客体验经理 王阳

尊敬的客人，您好！感谢您用宝贵的时间告诉我们您的入住体验。我们感到十分抱歉，在您入住期间没能为您带来愉快的感受。您的问题已经反馈给酒店相关部门并进行调查，确保此类事件不会再发生，卫生是我们酒店最为重视的要素，我们会加大力度对于客房员工的培训，与此同时管理层会多巡查房间卫生，未达卫生要求的房间是坚决不会提供给客人的，同时我们也将不断地提升产品与服务品质，努力为每一位到访的宾客打造舒适难忘的入住体验。再次感谢您的宝贵意见，期待您的再次光临！客人体验团队谨启王阳

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang

尊敬的宾客,您好！ 广州白云机场铂尔曼大酒店给予您最真诚的问候！感谢您对我们的点评与分享。为客人提供优质的服务体验是我们的使命，我们十分欣喜地得知您在我们酒店入住愉快。我们会不断努力，为每一位客人提供无与伦比的舒适体验。我们高兴地欢迎您在不久的将来再次光临我们酒店。 宾客体验经理 王阳

Dear Guest, Thank you for staying at the Pullman Guangzhou Baiyun Airport Hotel and giving us your most generous feedback regarding your recent stay. It is a great honor for us that you enjoyed the stay with us and your overall experience is excellent. To make our guest feel welcome, feel heart-warmed is our primary mission. I will be sure to share your comments with team members and I believe that your praise will motivate all our employees to better serve you and other guests in the future. Thank you so much for recommending our hotel and I certainly hope we are able to welcome you back soon. Sincerely Guest Experience Manager WangYang

Dear Guest, Thank you for staying at the Pullman Guangzhou Baiyun Airport Hotel and giving us your most generous feedback regarding your recent stay. It is a great honor for us that you enjoyed the stay with us and your overall experience is excellent. To make our guest feel welcome, feel heart-warmed is our primary mission. I will be sure to share your comments with team members and I believe that your praise will motivate all our employees to better serve you and other guests in the future. Thank you so much for recommending our hotel and I certainly hope we are able to welcome you back soon. Sincerely Guest Experience Manager WangYang

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang

Dear Mr Kevin, Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We already share your review with relevant departments to take immediately Action and to investigate how this could happen. We will pay more attention to staff training meanwhile we conducted the disciplinary action to this staff ,hope she can learnt from this lesson.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Guest Experience Manager WangYang

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We already share your review with relevant departments to take immediately Action and to investigate how this could happen. Clean and hygiene are the basic requirement for hotel industry.We assure you that this Incident will not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Guest Experience Manager WangYang

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang

您好尊敬的客人，感謝您用寶貴的時間告訴我們您的入住體驗。我們感到十分抱歉，在您入住期間沒能為您帶來愉快的感受。酒店到T1航站樓出發廳12號門約15秒，到T2航站樓出發廳車程約3分鐘。酒店提供穿梭巴士至T2航站樓，客人可於T2航站樓中轉巴士區搭乘酒店穿梭巴士前往酒店，每隔20分鐘壹班。店餐飲服務壹直是我們其中壹項註重的元素，讓每壹位客人感受“食在廣州”更是我們壹直追求的目標。U8風味餐廳位於酒店壹樓，是壹所全日供應餐膳及自助餐的餐廳，同樣位於酒店壹樓的相聚大堂吧是您商務休閑的完美場合，二樓主打精美粵菜的恬園中餐廳出品格式粵菜讓人回味無窮，我們誠摯地邀請您蒞臨品嘗。期待您的再次入住可以體驗到不壹樣的精彩！祝您生活愉快！

Dear Guest, “THANK YOU FOR YOUR LOYALTY” We very much appreciate your comment regarding your stay at Pullman Guangzhou Baiyun Airport. Pullman Guangzhou Baiyun Airport is ideally located in the heart of the Guangzhou Baiyun International Airport. It is a 15-second walk to Terminal 1 Departure Hall and 3-minute shuttle bus ride to Terminal 2. We will continue to improve the quality of food and beverage products and services. Our entire team is committed to serving with excellence and attentiveness and of course, we pay respect to all our guests and let them feel Home away from Home. Thank you again and we hope to see you again at Pullman Guangzhou Baiyun Airport in the near future. Sincerely, Guest Experience Team

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you so much for your feedback and we will do our best to improve it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager WangYang

您好尊敬的客人，感谢您对广州白云机场铂尔曼大酒店的支持！酒店位于广州白云国际机场的中心位置，到T1航站楼出发厅12号门约15秒，到T2航站楼出发厅车程约3分钟。酒店提供穿梭巴士往返T2航站楼，客人可于T2航站楼中转巴士区搭乘酒店穿梭巴士前往酒店，每隔20分钟一班。我们将一如继往，秉持追求卓越的精神努力提升产品和服务品质，为每一位到访的客人打造快乐难忘的入住经历。真诚期待您的再次光临，发现更多铂尔曼的精彩！宾客体验团队谨启。

Dear Guest, “THANK YOU FOR YOUR LOYALTY” We very much appreciate your comment regarding your stay at Pullman Guangzhou Baiyun Airport. Our entire team is committed to serving with excellence and attentiveness and of course, we pay respect to all our guests and let them feel Home away from Home. Thank you again and we hope to see you again at Pullman Guangzhou Baiyun Airport in the near future. Sincerely, Guest Experience Team

Dear Brenda “THANK YOU FOR YOUR LOYALTY” We very much appreciate your comment regarding your stay at the Pullman Guangzhou Baiyun Airport Hotel. Thank you again and please come back soon to our nice Pullman Guangzhou Baiyun Airport Hotel. Sincerely, Guest Experience Team “THE BEST AIRPORT HOTEL CHINA IN 2018”

Dear Guest “THANK YOU FOR YOUR LOYALTY” We very much appreciate your comment regarding your stay at the Pullman Guangzhou Baiyun Airport Hotel. Its great that you enjoyed your time at our Hotel. Thank again for your valuable review and see soon at our nice Pullman Guangzhou Baiyun Airport Hotel. Sincerely, Guest Experience Team “THE BEST AIRPORT HOTEL CHINA IN 2018”

Dear Jeff “THANK YOU FOR YOUR LOYALTY” We very much appreciate your comment regarding your stay at the Pullman Guangzhou Baiyun Airport Hotel. Of course we will continue to serve from the heart. Thank again and please come back soon to our nice Pullman Guangzhou Baiyun Airport Hotel. Sincerely, Guest Experience Team “THE BEST AIRPORT HOTEL CHINA IN 2018”

Dear Guest “THANK YOU FOR YOUR LOYALTY” We very much appreciate your comment regarding your stay at the Pullman Guangzhou Baiyun Airport Hotel. It’s great that you enjoyed your stay and of course we are perfect for stop over travel. Thank again and please come back soon to our nice Pullman Guangzhou Baiyun Airport Hotel. Sincerely, Guest Experience Team “THE BEST AIRPORT HOTEL CHINA IN 2018”

Dear YUTING “THANK YOU FOR YOUR LOYALTY” We very much appreciate your comment regarding your stay at the Pullman Guangzhou Baiyun Airport Hotel. It’s great that you enjoyed your stay and we continue our good work and make sure we follow our Pullman commitment of excellent service. Thank again and please come back soon to our nice Pullman Guangzhou Baiyun Airport Hotel. Sincerely, Guest Experience Team “THE BEST AIRPORT HOTEL CHINA IN 2018”

Dear Guest “THANK YOU FOR YOUR LOYALTY” We very much appreciate your comment regarding your stay at the Pullman Guangzhou Baiyun Airport Hotel. My team and I are here to serve with heart. Please feel welcome back soon to our nice Pullman Guangzhou Baiyun Airport Hotel. Sincerely, Guest Experience Team “THE BEST AIRPORT HOTEL CHINA IN 2018”