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"We stay there "

"Not traveling for the pool, water was stormy not allow for swimming. Palms plenty for shade and plenty launches for people to use.Close bars to the beach,they even bring drinks on the trays :great!!!!"

"The room was not clean. The hot tub was not usable and had black particles if you used the jets. The toilet was not properly cleaned and had urine stains around the seat and the floor, the mirrors were dirty and the couch smelled so bad. There was dust and all On the table and curtains. The food was okay. The breakfast buffet was horrible. It’s the same pre-platted food everyday. I did not like the yellow stained plastic glasses used for the drinks by the pool. They were cracked and dirty. Also there were a lot of restaurants closed on Monday. I just wasn’t aware and had to wait over an hour to be seated at agave. The hostess put my husband and I in the waiting list and we watched her seat multiple Tables before us. I will not elaborate on the service. The entertainment needs to be updated, the food needs to be better, the plastic glass needs to be updated and the rooms need to be properly Cleaned. I really love the excellence collection but the excellence el Carmen is a far cry from what it use to be. I don’t believe the experience was worth the money. However, the fabulous crew at The Grill made my husbands birthday special and I really appreciate the great service and efforts from the staff. "

"As soon as we got there, we were met with the most friendliest staff and escorted to our seats for check in. Check in was very easy and smooth. The entirety of our stay, the staff was excellent, the property was very well taken care of, the food was great, and we felt safe the entire time with security walking around. This was our honeymoon, and it was absolutely worth it!"

"The beach was so beautiful, clear blue water and soft white sand. It is also close to the buffet restaurant with a large variety of food and drinks also large dining area with a variety of food. Large pool area with entertainment, fun and exercise. Evening entertainment in lobby, beach and theater. Great place, looking forward to going back. "

"Room was clean and service to get it re cleaned was every day. The staff was really nice. Food was good with lots of options. Darrin that works as a waiter was amazing we made sure to sit in his section every morning. "

"I paid for the platinum honeymoon package. When i got there, they charged me the full price AGAIN for my wife! They said it was because i had an “extra person” with me. It’s a HONEYMOON! That means 2 people! Who goes on a honeymoon alone! Then, while we were there, housekeeping left our room door open with all our stuff inside. After talking with security, they conveniently blamed us. The room had a round bed, which sucks if you’re 6ft 2” tall. There was a TV in the bedroom, but nothing in the living area, which felt odd. "

"Don’t go to the spa. They don’t know what they’re doing. I went for a massage and she cracked my back like a chiropractor. I told my chiropractor and he said she could’ve damaged my back because she’s not trained to do that. The spa is overpriced and you feel like you’re on a time clock to rush out of there."

"Food very average. Rooms clean and well designed. Staff amazingly friendly and helpful. Access to beach is great but beach is very dangerous. Constant red flag not to go swim. Front desk kept messing up our room keys. Had to go back three times to fix. And concierge forgot about my car rental info. Overall 3.5 out of five rating. "