Sonesta Hotel Great Lakes hotels

"Hotel was very clean, staff super friendly. "

"Great except directions to the parking garage. "

"I arrived quite late but there were no problems with check in and they pointed me in the right direction if restaurants that might still be open. For your money you get a huge bed in a bedroom, separate lounge with sofa bed should you need it, a bathroom, a small but adequate kitchen space and two closets. The rooms are clean, well furnished and large. The breakfast was solid with reasonable choice. The price was good as was the location so I’d definitely stay here again. "

"Lake/Beach view was great, we were switched rooms, our room was not yet cleaned yet"

"Booked a king suite while in the city for a special event. Arrived early (shortly after 3pm), and our room was not ready, the reason was the room had not yet been cleaned but that they were currently cleaning it. As check-in is 4pm, this was completely understandable. We were told that we would get a text shortly when the room was ready. We sat at a local restaurant until 3:50pm as the restaurant/bar in the hotel was not open. When we arrived back at the hotel, the staff had changed shifts and it was clear that we were never getting a text. The staff member that we spoke to next was not helpful and instead told us he didn’t know when or why our room wasn’t ready, and that it could be ‘a mechanical issue’. He also condescendingly informed us that the rooms ‘take two hours to clean’ (not our problem) and that ‘check-in is 4pm’ (this was at 3:54pm 🙄) and that someone would tell us when the room was ready. By 4:20we were worried as we had to get ready for our event by 5:30. We inquired again and a different employee (a manager) then told us that it wasn’t ready because the previous guests hadn’t checked out until 3pm (third reason we’d been given). We were told it should be ready by 4:45pm and given a coupon for a free appetizer (we ordered for later) and extra hour to check out the next day which we couldn’t use. Finally in the room by 5, late for our event and rushed to get ready. Comfortable and clean enough but won’t stay again. For $600/night I expect to check in on time. "

"Housekeeping was terrible! They didn’t clean our room for 3 days despite requesting housekeeping. The room had no body wash despite requesting it multiple times. The room was dusty and absolutely had not been cleaned for days/weeks. The hotel had several roof leaks. There was mold and mushrooms growing on the ceiling of the breakfast area. There was a male working in reception. His name started with an I who was not very nice or helpful. He didn’t answer our calls and was not busy when I went down to the lobby. We had asked for a fork and he never responded to our requests. The breakfast was not very good. It was the same thing every morning. No variety. Happy hour was also not very good. Snacks were mediocre at best! Would not recommend this hotel to friends or family. "

"Fridge not working. No microwave"

"Super cute, my favorite part was the pink decorative toilet paper lol"

"The room price (with both views of US and Canadian Falls) we booked two weeks ago is much more expensive than the current price on the day we stayed. But they automatically upgrade our room to higher level with two suites. Overall the view was wonderful, and the room is comfortable. "